Comments

emmrecs wrote on 5/26/2025, 2:00 PM

@Brian-Koncher

Is this the same error as you showed in this previous thread? If so, did you follow the advice given there? With what result? (We must assume that, given that thread is from 2020, the problem was solved!)

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Brian-Koncher wrote on 5/26/2025, 2:53 PM

It resolved itself , I did not change anything. It will probably will again.... I did see a note about maintenance on the magix site..

Brian-Koncher wrote on 5/27/2025, 8:05 AM

Brian-Koncher wrote on 5/27/2025, 8:06 AM

This is what I am getting the last 24 hours

emmrecs wrote on 5/27/2025, 8:20 AM

@Brian-Koncher

I think that message suggests a server error, i.e., something at the Magix "end" and so nothing that is within your power to change.

You could email infoservice@magix.net and ask whether they are aware of this problem and, if so, when it is likely to be resolved. If you do want to do this I would recommend sending the email as soon as possible if you would like to receive a quick answer, since the customer service "desk" is in Germany where the clock is 1 hour ahead of UK time. (Apologies if you already knew this.)

HTH

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 5/27/2025, 11:52 AM

@Brian-Koncher

Hi

Assuming you are uploading to Xara hosting, it is online for me at this time.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Brian-Koncher wrote on 5/27/2025, 12:05 PM

@Brian-Koncher

Hi

Assuming you are uploading to Xara hosting, it is online for me at this time.

John EB

 

Brian-Koncher wrote on 5/27/2025, 12:06 PM

John EB , I just tried it again and it still not working

johnebaker wrote on 5/28/2025, 3:51 AM

@Brian-Koncher

Hi

I can connect to Magix Online with Web Designer, no error messages, publishing a site goes through the process, and using FileZilla I can see that the web files have been updated, however it did take a while for the browser to get the updated version.

Is your subscription up to date for Magix Online?

Can you connect with an FTP program such as FileZilla

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Brian-Koncher wrote on 5/28/2025, 4:04 AM

John Baker, My subscription was renewed on the 26th May so it is up to date. I will take a look at FileZilla.... Thanks