Does Magix have customer support?

Ryan-Sch schrieb am 13.01.2026 um 20:28 Uhr

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website.

I’ve opened up a support ticket, emailed the email address provided in the PayPal transaction, sent a Facebook message and the only reply I receive is from their AI bot that tells me:

“Unfortunately, our automated system was unable to find any relevant results for your request.”

I’d just like the product I paid for…..

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Kommentare

Arie2929 schrieb am 21.01.2026 um 18:48 Uhr

@Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker

Hi

Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated.

Stephen

Forum Moderator

Thank you for looking into this and getting it looked at by the higher ups. I feel like we all wouldve been in limbo for a lot longer if you hadnt. They should seriously remove the paypal feature until this is ironed out.

PATIENT-X schrieb am 21.01.2026 um 19:24 Uhr

@Arie2929 @Tom_Sp

Hello welcome

I have now brought it to the attention to Magix of said users PayPal payment issues in the Vegas forum and lack of support.

Stephen

Forum Moderator

Ryan-Sch schrieb am 21.01.2026 um 20:46 Uhr

@Tom_Sp Thanks for updating. My situation has been resolved, and it looks like everyone else’s is being addressed.

James1812 schrieb am 21.01.2026 um 21:14 Uhr

Greetings, To whom it concerns.

I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1 order of sound forge pro 18. Hopefully this way I can get some help on this before I flag the transactions.

Thanks.

sizzle09 schrieb am 21.01.2026 um 22:19 Uhr

Update: Paypal processed my claim and refunded the payment.

johnebaker schrieb am 22.01.2026 um 07:36 Uhr

@James1812

You need to get in touch with PayPal, it is they who are causing the issue.

John EB
Forum Moderator

Tom_Sp schrieb am 22.01.2026 um 09:34 Uhr

Greetings, To whom it concerns.

I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1 order of sound forge pro 18. Hopefully this way I can get some help on this before I flag the transactions.

Thanks.

@James1812

Please rest assured that we are aware of this issue and are actively working on a solution together with PayPal. Our team is currently manually reviewing and processing all affected transactions. You will either receive your Sound Forge Pro 18 license or, if duplicate charges occurred, the corresponding refunds.

There is no need to flag the transactions at this time—affected customers will be contacted proactively within the next few days

James1812 schrieb am 22.01.2026 um 20:46 Uhr

So far due to the error they sent me 3 instead of 1. I will give it a few days and see if they make a correction.

PATIENT-X schrieb am 22.01.2026 um 20:57 Uhr

@James1812 @Tom_Sp

I am sure this will be corrected, obviously there has been some teething issues with PayPal, and Magix are now working hard to sort out any errors.

Stephen

Forum Moderator