Video Deluxe 2019 is stuck after clean install?

wongck schrieb am 27.07.2020 um 12:38 Uhr

Yes, i have 32GB RAM and now its managed by windows so its around 11GB and that should be fine.

About the graphics; you want me NOT to use my Nvidia 4GB card, but let MEP use the onboard UHD630 card.

I enabled this card again in my bios.

I downloaded the correct and latest drivers for it on the HP site.

I put the Windows settings on: Power Saving for the onboard card.

With a lot of patience i can come to the "display-option" tab in MEP and change it for compatibilymode to standard mode (Hardware Direct3D) but when i want to save it, is says; (translated from dutch to english) "the Hardwareacceleration is de-activated. Possible cause wrong drivers of the software cannot handle this. Install latest drivers..blah blah..."

The program does NOT run any better (or worse) then before and i still cannot use it proporly. Any idea to upgrade to the latest 2020 software of Magix? Can i still use my new 2019 key for this?

Do a simple test. Remove the Nvidia 4GB card and see if MEP runs any better.

Erik-Arends schrieb am 03.02.2021 um 13:45 Uhr

I still have these problems.. is there anything new i can try? i really need a solution and i need to open old Magix Video Deluxe Premium projects. If someone can call me for support (i would pay for it!) please?

CubeAce schrieb am 03.02.2021 um 14:11 Uhr

@Erik-Arends

Hi Eric.

In theory your system should be more than capable of running the program.

Old projects may contain effects that no longer exist or have been updated and could cause problems when trying to open them.

The only thing I can think of now (assuming nothing new has cropped up) is if you have overclocked your system. The only time I played with overclocking none of my video editing programs ran without problems. The system was stable but not all the programs running within it.

Magix Support I think is infoservice@magix.net.

Ray.

Erik-Arends schrieb am 03.02.2021 um 14:40 Uhr

i'm now trying to scrubb the entire pc, regedit, all folders in appdata, etc... and do a reboot, new installation and get back to you... i dont have any problems with all my other software (or hardware) and i'm an advanced user. only Magix software is unstable so i would really like to fix this once and for all.

CubeAce schrieb am 03.02.2021 um 14:45 Uhr

@Erik-Arends

Hi Eric.

If it is only happening when opening projects made with older versions of the program then the problem seems to point to the projects no longer being compatible with the new program. Even some of the Magix internal effects may have been updated causing this.

If new projects are not effected then I doubt any reinstall will cure that.

Ray.

CubeAce schrieb am 03.02.2021 um 14:50 Uhr

@Erik-Arends

Hi Eric.

A further thought.

Perhaps send an email to Magix and ask if old projects from your previous version are capable of being opened first before trying anything as drastic as trying to repair damage that may not be there.

Use infoservice@magix.net

Ray.

Erik-Arends schrieb am 03.02.2021 um 15:02 Uhr

haha, my new projects are also stuck.. i rebooted the machine after my cleanup-job and i can now enter the main screen but when i click "effects" or "audio" for example, the entire program just freezes. i can kill it with ALT+CTRL+DELETE and after entering the program again i can send a report but also this screen freezes once in a while. could my graphic settings be wrong?

Erik-Arends schrieb am 03.02.2021 um 15:03 Uhr

@Erik-Arends

Hi Eric.

In theory your system should be more than capable of running the program.

Old projects may contain effects that no longer exist or have been updated and could cause problems when trying to open them.

The only thing I can think of now (assuming nothing new has cropped up) is if you have overclocked your system. The only time I played with overclocking none of my video editing programs ran without problems. The system was stable but not all the programs running within it.

Magix Support I think is infoservice@magix.net.

Ray.

No, its a new stock machine from HP. I never overclocked it. Oh and i tried the SSD with windows in another machine but same issues.

AAProds schrieb am 03.02.2021 um 15:57 Uhr

Try resetting MEP to defaults:

File>Settings>Reset program settings to defaults

CubeAce schrieb am 03.02.2021 um 16:20 Uhr

@AAProds @Erik-Arends

Hi.

If AApods suggestion doesn't work also try to make sure your computer has internet access when the program is running and that you have the security scans for the program in Defender and / or your antivirus set not to scan the program folders as that has been known to cause problems on some systems.

Ray.

Erik-Arends schrieb am 03.02.2021 um 17:05 Uhr

in short; i did everything. file rights are okay, also temp rights are okay. I will buy another graphics card from another brand with different drivers to test if that's the case... this can take a while so i'wil get back to it later.

CubeAce schrieb am 03.02.2021 um 18:37 Uhr

Hi Eric.

That may be one way to go. First though do you know if you have both GPUs showing up in the MEP program settings page?

If not, one could be disabled in the bios.

You said earlier you had a nvidia 1050 graphics card but that it had 4GB of ram. When I look up the card specs it says it has 2GB of DDR5 vram. The Ti version has 4GB of DDR5 ram which should be a sufficient amount of ram although the specs say to use a 1060 nvidia or higher if editing 4K or above footage. HD material should work with the 1050.

Also you report when you only have Windows running you are seeing 8GB of ram being used. I only see just over 6GB with only Windows open. I wonder what else is running in the background?

Ray.