@rbritz1970

Hi

In addition to @CubeAce comment.

Are you logging in on the new laptop with a Microsoft account?

If so, then by default OneDrive may be installed and active, if this is the case then, unless you use OneDrive for sharing files between devices, or do not need Cloud storage, not recommended, then I would suggest uninstalling OneDrive before attempting to install the Magix software, see this article on how to do this.

If you do require OneDrive, then after installing the program, you need to stop OneDrive syncing the Magix folder and its subfolders, in your Documents folder to the Cloud. See this article on how to do this.

Note: 

1. Ensure you have backups of all files and folders that have been synced to OneDrive before doing the above.
    
2. If you keep and use OneDrive, ensure that you place all files used in your video projects in the non-synced Magix folder and its subfolders, and never on your desktop.

HTH

John EB
Forum Moderator

@rbritz1970

Hi.

Assuming you have logged into your Magix account and got as far as the download page for your various purchases, are you saying you click on the download link and a box comes up and then nothing happens?

I have just tried to download and instal one of the programs I have with Magix but don't use and I had no problems.

The only two possibilities I can think of is you have somehow limited your web browser in the security settings or the web browser you are using will not work on the Magix website. Some web browsers don't work well with some websites.

Other than that I'm stumped.

 

Ray.

Correct, I get the download box in your reply. Press Continue/Start button, and about 15 seconds later, the greyed out Start now shows Continue and 0 percent progression. I'm just using Edge and I can download other files without problem.

@rbritz1970

Hi

In addition to @CubeAce comment.

Are you logging in on the new laptop with a Microsoft account?

If so, then by default OneDrive may be installed and active, if this is the case then, unless you use OneDrive for sharing files between devices, or do not need Cloud storage, not recommended, then I would suggest uninstalling OneDrive before attempting to install the Magix software, see this article on how to do this.

If you do require OneDrive, then after installing the program, you need to stop OneDrive syncing the Magix folder and its subfolders, in your Documents folder to the Cloud. See this article on how to do this.

Note: 

1. Ensure you have backups of all files and folders that have been synced to OneDrive before doing the above.
    
2. If you keep and use OneDrive, ensure that you place all files used in your video projects in the non-synced Magix folder and its subfolders, and never on your desktop.

HTH

John EB
Forum Moderator

 

No, just a local account.