I gboght the program and it loads but won't run I unintalled it and loaded it again. Whats the deal
Loads but wont run
THOMAS-LINNERTZ
wrote on 10/30/2025, 11:59 PM
Comments
THOMAS-LINNERTZ
wrote on 10/30/2025, 11:59 PM
After reloading it, it still won't run
SP.
wrote on 10/31/2025, 5:04 AM
@THOMAS-LINNERTZ Error message?
johnebaker
wrote on 10/31/2025, 5:48 AM
Hi
We need more information to help diagnose the issue(s) you are having:
The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
John EB
Forum Moderator
THOMAS-LINNERTZ
wrote on 10/31/2025, 12:38 PM
INtel Core Unltr 9 288V (3.3o GHz)
32GB Ram
Intel Ard Graphics
64 bit os
display 1900 x 1200
SP.
wrote on 10/31/2025, 2:34 PM
@THOMAS-LINNERTZ And the error message?
THOMAS-LINNERTZ
wrote on 10/31/2025, 3:25 PM
It gives no error message it does nothing
more than what I said. The hour glass come on. Sits a whole blinks on and off the nothing. How can I talk to a real person on the phone
SP.
wrote on 10/31/2025, 6:35 PM
@THOMAS-LINNERTZ Please check the Windows Reliability Monitor for crash logs and copy and paste them here. There is no phone support. We might be able to solve this faster than creating a support ticket.
To do this, press the Windows key and R on your computer keyboard. This will open the Run window. Type perfmon /rel and press Enter. This will open the Windows Reliability Monitor. Navigate to red cross icons in the timetable. Then double click on the crash entry to open the log. Copy and paste it here.
THOMAS-LINNERTZ
wrote on 11/1/2025, 8:22 AM
10/28/2025 1:08pm Intel - System - 2.2.102104.8
Source
MAGIX Music Maker Premium
Summary
Stopped working
Date
10/30/2025 9:49 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\MAGIX\MUSIC MAKER 2026 PREMIUM\MusicMaker.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: MusicMaker.exe
Application Version: 34.0.0.6
Application Timestamp: 68557d08
Fault Module Name: MSACM32.dll
Fault Module Version: 10.0.26100.7019
Fault Module Timestamp: a14824d8
Exception Code: c0000005
Exception Offset: 00000000000135db
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9265
Additional Information 2: 926587080cc15bcde38f1d7a2cc160c5
Additional Information 3: 7094
Additional Information 4: 7094f00cc9609e680a46d77ba974d29d
Extra information about the problem
Bucket ID: 92dd28199acce7f2da687bb5f48686d1 (1902906863985788625)
Source
MAGIX Music Maker Premium
Summary
Stopped working
Date
10/30/2025 9:49 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\MAGIX\MUSIC MAKER 2026 PREMIUM\MusicMaker.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: MusicMaker.exe
Application Version: 34.0.0.6
Application Timestamp: 68557d08
Fault Module Name: MSACM32.dll
Fault Module Version: 10.0.26100.7019
Fault Module Timestamp: a14824d8
Exception Code: c0000005
Exception Offset: 00000000000135db
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9265
Additional Information 2: 926587080cc15bcde38f1d7a2cc160c5
Additional Information 3: 7094
Additional Information 4: 7094f00cc9609e680a46d77ba974d29d
Extra information about the problem
Bucket ID: 92dd28199acce7f2da687bb5f48686d1 (1902906863985788625)
There are 9 more following this for the same date do you want more?
SP.
wrote on 11/1/2025, 10:10 AM
@THOMAS-LINNERTZ No, thanks. We can see that the software crashes in MSACM32.dll
This seems to be a Windows system library for audio compression. Your Windows installation might be damaged. You can try to repair it yourself if you follow these steps:
In the search box on the taskbar, type command prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and complete.)
After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
After you see a message that says, "Verification 100% complete," type exit and press Enter.