See here ..

@yousef-alshamani Thanks. Yes, you have a P2 serial number. Here supports needs to reset the installation counter, as you cannot do this yourself. As long as they don't respond you're basically screwed. This is very unfortunate.

You may try to activate Samplitude Pro X3 via Offiline Activation. Please check if there is an option in the activation dialog to activate the software via telephone or FAX. There you'll see a Computer ID. Then select the software activation option in your customer account, enter the Computer ID and copy and paste the Response Code back into Samplitude. Does this work?

I contacted Boris and this was their response... I'll try and hope they actually solved the problem.

At least you gat a ticket. I am disheartened by their lack of support. I attempted to post the following on the Video forum, and it never showed up.

What the HECK happened to MAGIX???

Dear MAGIX Customer Service,

I am writing to respectfully request a full refund for my recent purchase of MAGIX Video deluxe 2026 Plus.

I purchased the software expecting a capable, straightforward video editing application. Unfortunately, my experience has been profoundly disappointing.

My immediate requirement was extremely basic: import and edit a standard MP4 video recording. MAGIX Video deluxe 2026 Plus was unable to properly handle the file and allow me to perform even this fundamental editing task.

After spending considerable time troubleshooting the problem, I ultimately found myself having to install HandBrake, a separate third-party application, in an attempt to convert/transcode the MP4 into a form that MAGIX could successfully edit.

That is simply not an acceptable experience for a commercial video editing product.

I did not purchase MAGIX Video deluxe 2026 Plus with the expectation that I would first need another piece of software simply to make an ordinary MP4 recording usable. The additional troubleshooting, conversion, and experimentation completely defeats the purpose of purchasing dedicated video editing software in the first place.

I am therefore profoundly dissatisfied with MAGIX Video deluxe 2026 Plus and do not wish to continue using the product.

To be clear, I am not requesting additional troubleshooting instructions or another workaround. I have already invested more time than I reasonably should have trying to make the software perform the basic function for which I purchased it.

I am respectfully requesting that MAGIX:

Cancel my MAGIX Video deluxe 2026 Plus license/order as appropriate;
Issue a full refund to my original method of payment; and
Provide written confirmation when the refund has been processed.

My purchase information is:

Product: MAGIX Video deluxe 2026 Plus
Order Number: Removed by Moderator
Purchase Date: Aug 16, 2026
MAGIX Account Email: gmail.com Removed by Moderator

I appreciate your prompt attention to this request. I would prefer to resolve this matter directly and professionally with MAGIX and would appreciate confirmation of the refund as soon as possible.

Thank you,

Michael S. Williams
 

@michael-williams

Hello welcome

revealing your personal details and order number in a public user to user forum and demanding a full refund will not be successful.

You need to create a support ticket, but I will tag a member of staff to see if this issue can be sorted out for you.

ps please bear in mind magix personnel are not known to be present in a public user forum so would not see your request for refund.

@Tom_Sp can you assist please?

Stephen

Forum Moderator

I attempted several times to create a support ticket and keep getting a 403 site error. What other options are available???
Let me know.

Thank you,

-Mike

@michael-williams @Tom_Sp

Hi

As stated I have tagged a member of staff to bring it to their attention and the 403 error.

Stephen

Forum Moderator

@michael-williams Make sure you don't have special characters in your text or otherwise the servers will return an error. For example, typing will definitely generate an error 403.

I just received a ticket. Thank you for your assistance.

-Mike