Magix support has not responded to support tickets for months

SP. wrote on 1/26/2026, 9:29 AM

Because the previous topic was closed by @PATIENT-X I open this replacement topic.

This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system.

I had tickets from October 2025 after Magix delivered me an incorrect product version and they never answered, except automated replies. Their support system closed my first ticket after about one week. Then I opened a second ticket and asked over 10 times for a follow-up update to my problem, about once each week. Then the ticket was automatically closed as well in mid-January. Now I have a third ticket open for about a week and still no response.

Like I wrote, the support problem with their AI bot is still not solved, therefore the previous topic shouldn't have been closed. I'm thankful that @PATIENT-X was able to contact some employees to make them aware.

In my case, I just need a serial number for the correct program version and that's basically all. But if I cannot reach a human support staff member, my problem cannot be solved.

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Comments

SP. wrote on 7/2/2026, 3:42 PM

@yousef-alshamani Please upload a screenshot but censor the serial number (very important) except maybe P2 or P3. I would like to see it for myself

yousef-alshamani wrote on 7/2/2026, 5:43 PM

See here ..

SP. wrote on 7/2/2026, 10:31 PM

@yousef-alshamani Thanks. Yes, you have a P2 serial number. Here supports needs to reset the installation counter, as you cannot do this yourself. As long as they don't respond you're basically screwed. This is very unfortunate.

You may try to activate Samplitude Pro X3 via Offiline Activation. Please check if there is an option in the activation dialog to activate the software via telephone or FAX. There you'll see a Computer ID. Then select the software activation option in your customer account, enter the Computer ID and copy and paste the Response Code back into Samplitude. Does this work?

yousef-alshamani wrote on 7/4/2026, 3:19 AM

I contacted Boris and this was their response... I'll try and hope they actually solved the problem.

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