@Irene-Hugill

Hi and welcome to the forum.

Assuming you are running Windows 10 or 11. In the Windows settings, Privacy & Security, check for the Camera option that the Let Desktop Apps access your Camera is turned on.

Do the same for the Microphone option.

If this does not work then we need more information to help diagnose the issue(s) you are having:

• The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
   
• I would suggest you put this information in your profile signature so we do not have to keep asking for it.
   
• Are you getting any error messages, if so then please quote them in full or provide screen shots.
   
• Are the graphics card/integrated GPU drivers up to date?

John EB
Forum Moderator