Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is an Nvidia 3080ti. PC specs are 64 Bit - Processor - AMD Ryzen 7 9800X3D 8 Core Processor with 64GB Ram.
I have uploaded the latest drivers etc, uninstalled, reinstalled. Why cant something just work for once???
Can anyone assist at all?
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
Hi
In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU.
. . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . .
There is an issue with the latest 591.xxx NVidia drivers, while this may not fix the issue you are having, you need to revert back to the latest 581.xxx driver - see this support article.
John EB
Forum Moderator
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
Hi Jeff
Thanks for the assistance. None of the above has helped unfortunately. Is there anything else you can think of?
Hi
In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU.
. . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . .
There is an issue with the latest 591.xxx NVidia drivers, while this may not fix the issue you are having, you need to revert back to the latest 581.xxx driver - see this support article.
John EB
Forum Moderator
Hi John
I went back to an older driver but I am still getting the same error. I have a pretty high end cpu along with a decent amount of Ram with a good GPU. What could be the problem?? Why is editing software so glitchy? I dont want to have to try and get a refund as I have had Magix products for a long time. Movie Studio 17 was my last software I had but that wont even load anymore.
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
HI Jeff
See below the error log. Maybe this may assist? Apologies but I cannot make hide nor hair of this.
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 19:58
----------------------------------------------------------------------
CrashDump 20260112_195822_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FFC2E400000) to address 0x00007FFC2E41C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 00007ba0)
00007ffc2e41c1f6 85 c9 0f 84 d1 0a 00 00
00007ffc2e41c1fe > 81 7f 10 ee dd ee dd 0f
00007ffc2e41c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 0
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 11.081.274(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 2445 MByte
TLS: 940
MXGUI: 69.251.964
Sum: 141.708.494
Processor [46] 4698MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1803 MB Max Used Memory: 1804 MB
Free Virtual Memory: 49384 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FFC2E41C1FE 000000003EC2E020 RtlAllocateHeap+2E
00007FFB0BF4EC54 000000003EC2E050 vcomp_atomic_div_r8+6724
00007FFB0BF49E17 000000003EC2E080 vcomp_atomic_div_r8+18E7
00007FFB0BF49052 000000003EC2E0C0 vcomp_atomic_div_r8+B22
00007FFB0BF416E1 000000003EC2E1A0 vcomp_fork+1B1
00007FFB0BE96295 000000003EC2E280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FFB0BE93220 000000003EC2E630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FFB08E9A302 000000003EC2E638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000002D0 000000003EC2E640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003EC2E870 000000003EC2E648 0000:00000000
00000000000BDD80 000000003EC2E650 0000:00000000
3FBE838C91126421 000000003EC2E658 0000:00000000
3FEE6AC20000021C 000000003EC2E660 0000:00000000
0000000100910080 000000003EC2E668 0000:00000000
00000000000005A0 000000003EC2E670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000BDD80 000000003EC2E678 0000:00000000
0000021C000002D0 000000003EC2E680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003EC2E870 000000003EC2E688 0000:00000000
001000003231564E 000000003EC2E690 0000:00000000
719B3800AA000080 000000003EC2E698 0000:00000000
00000000E39F0F58 000000003EC2E6A0 0000:00000000
00007FFB08E9DC84 000000003EC2E6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000E39F0F80 000000003EC2E6B0 0000:00000000
0000000000000001 000000003EC2E6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 20:37
----------------------------------------------------------------------
CrashDump 20260112_203715_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FFC2E400000) to address 0x00007FFC2E41C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Main Thread (ThreadID: 000027b4)
00007ffc2e41c1f6 85 c9 0f 84 d1 0a 00 00
00007ffc2e41c1fe > 81 7f 10 ee dd ee dd 0f
00007ffc2e41c206 85 82 0a 00 00 f6 05 b6
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 4.665.600
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 11.539.136(0/0)
Bitmap: 46.735
Thumbnail Cache: 847
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 1486 MByte
TLS: 945
MXGUI: 42.006.812
Sum: 69.302.738
Processor [46] 4700MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1641 MB Max Used Memory: 1887 MB
Free Virtual Memory: 48531 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FFC2E41C1FE 000000000014B740 RtlAllocateHeap+2E
00007FFBF522EC54 000000000014B770 vcomp_atomic_div_r8+6724
00007FFBF5229E17 000000000014B7A0 vcomp_atomic_div_r8+18E7
00007FFBF5229052 000000000014B7E0 vcomp_atomic_div_r8+B22
00007FFBF52216E1 000000000014B8C0 vcomp_fork+1B1
00007FFBBE223DA6 000000000014B930 Factory_CreateSMPWrapperObject+30D96
00007FFBBE21FD0A 000000000014BA20 Factory_CreateSMPWrapperObject+2CCFA
00007FFBBE2200EC 000000000014BB50 Factory_CreateSMPWrapperObject+2D0DC
000000014055EEAF 000000000014BCF0 QWinWidget::qt_metacall+EC9BF
00000001403DC37B 000000000014BD90 QWinWidget::parentWindow+BF45B
00000001403DC5D0 000000000014BE00 QWinWidget::parentWindow+BF6B0
00000001403AF7F3 000000000014BEC0 QWinWidget::parentWindow+928D3
00000001403AEDE9 000000000014C030 QWinWidget::parentWindow+91EC9
00000001403B0517 000000000014C0A0 QWinWidget::parentWindow+935F7
0000000140BC4BDC 000000000014C1C0 QWinWidget::focusNextPrevChild+34F72C
000000014010891F 000000000014C250 QWinWidget::tr+209AF
00000001403AE431 000000000014C440 QWinWidget::parentWindow+91511
000000014071B76F 000000000014C480 QWinWidget::qt_metacall+2A927F
00007FFB76178B81 000000000014C610 0001:00297B81 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76177D02 000000000014C650 0001:00296D02 C:\WINDOWS\SYSTEM32\mfc140u.dll
000000014071D495 000000000014C900 QWinWidget::qt_metacall+2AAFA5
00000001407250CE 000000000014C930 QWinWidget::qt_metacall+2B2BDE
00007FFB7617556E 000000000014CA20 0001:0029456E C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76175934 000000000014CA60 0001:00294934 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76018279 000000000014CAA0 0001:00137279 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFC2CB57846 000000000014CC00 CallWindowProcW+6A6
00007FFC2CB5539D 000000000014CC80 IsWindowUnicode+3CD
00007FFBB629B09C 000000000014FDB0 MxQt::QEventDispatcherWin32::processEvents+59C
00007FFBBC853759 000000000014FDB8 0001:00062759 C:\Program Files\MAGIX\Video deluxe 2026 Premium\Qt\Qt_x64\platforms\qwindows.dll
000000000CCD9230 000000000014FDC0 0000:00000000
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 20:42
----------------------------------------------------------------------
CrashDump 20260112_204241_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FFC2E400000) to address 0x00007FFC2E41C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 00006dfc)
00007ffc2e41c1f6 85 c9 0f 84 d1 0a 00 00
00007ffc2e41c1fe > 81 7f 10 ee dd ee dd 0f
00007ffc2e41c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 4.665.600
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 43.616.321(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 91.656.201
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 1749 MByte
TLS: 944
MXGUI: 42.006.812
Sum: 243.320.190
Processor [46] 4700MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1824 MB Max Used Memory: 1826 MB
Free Virtual Memory: 49885 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FFC2E41C1FE 000000003E29E020 RtlAllocateHeap+2E
00007FFBF522EC54 000000003E29E050 vcomp_atomic_div_r8+6724
00007FFBF5229E17 000000003E29E080 vcomp_atomic_div_r8+18E7
00007FFBF5229052 000000003E29E0C0 vcomp_atomic_div_r8+B22
00007FFBF52216E1 000000003E29E1A0 vcomp_fork+1B1
00007FFBBE1C6295 000000003E29E280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FFBBE1C3220 000000003E29E630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FFBC0CAA302 000000003E29E638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000002D0 000000003E29E640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003E29E870 000000003E29E648 0000:00000000
00000000000BDD80 000000003E29E650 0000:00000000
3FBE838C91126421 000000003E29E658 0000:00000000
3FEE6AC20000021C 000000003E29E660 0000:00000000
00000000D6DF0080 000000003E29E668 0000:00000000
00000000000005A0 000000003E29E670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000BDD80 000000003E29E678 0000:00000000
0000021C000002D0 000000003E29E680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003E29E870 000000003E29E688 0000:00000000
001000003231564E 000000003E29E690 0000:00000000
719B3800AA000080 000000003E29E698 0000:00000000
00000000D4D7DB78 000000003E29E6A0 0000:00000000
00007FFBC0CADC84 000000003E29E6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000D4D7DBA0 000000003E29E6B0 0000:00000000
0000000000000001 000000003E29E6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 20:44
----------------------------------------------------------------------
CrashDump 20260112_204431_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FFC2E400000) to address 0x00007FFC2E41C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Main Thread (ThreadID: 00003d20)
00007ffc2e41c1f6 85 c9 0f 84 d1 0a 00 00
00007ffc2e41c1fe > 81 7f 10 ee dd ee dd 0f
00007ffc2e41c206 85 82 0a 00 00 f6 05 b6
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 4.665.600
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 11.539.136(0/0)
Bitmap: 46.735
Thumbnail Cache: 847
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 1360 MByte
TLS: 944
MXGUI: 42.006.812
Sum: 69.302.738
Processor [46] 4699MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1562 MB Max Used Memory: 1588 MB
Free Virtual Memory: 50062 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FFC2E41C1FE 000000000014B740 RtlAllocateHeap+2E
00007FFBF86AEC54 000000000014B770 vcomp_atomic_div_r8+6724
00007FFBF86A9E17 000000000014B7A0 vcomp_atomic_div_r8+18E7
00007FFBF86A9052 000000000014B7E0 vcomp_atomic_div_r8+B22
00007FFBF86A16E1 000000000014B8C0 vcomp_fork+1B1
00007FFBB9D83DA6 000000000014B930 Factory_CreateSMPWrapperObject+30D96
00007FFBB9D7FD0A 000000000014BA20 Factory_CreateSMPWrapperObject+2CCFA
00007FFBB9D800EC 000000000014BB50 Factory_CreateSMPWrapperObject+2D0DC
000000014055EEAF 000000000014BCF0 QWinWidget::qt_metacall+EC9BF
00000001403DC37B 000000000014BD90 QWinWidget::parentWindow+BF45B
00000001403DC5D0 000000000014BE00 QWinWidget::parentWindow+BF6B0
00000001403AF7F3 000000000014BEC0 QWinWidget::parentWindow+928D3
00000001403AEDE9 000000000014C030 QWinWidget::parentWindow+91EC9
00000001403B0517 000000000014C0A0 QWinWidget::parentWindow+935F7
0000000140BC4BDC 000000000014C1C0 QWinWidget::focusNextPrevChild+34F72C
000000014010891F 000000000014C250 QWinWidget::tr+209AF
00000001403AE431 000000000014C440 QWinWidget::parentWindow+91511
000000014071B76F 000000000014C480 QWinWidget::qt_metacall+2A927F
00007FFB76178B81 000000000014C610 0001:00297B81 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76177D02 000000000014C650 0001:00296D02 C:\WINDOWS\SYSTEM32\mfc140u.dll
000000014071D495 000000000014C900 QWinWidget::qt_metacall+2AAFA5
00000001407250CE 000000000014C930 QWinWidget::qt_metacall+2B2BDE
00007FFB7617556E 000000000014CA20 0001:0029456E C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76175934 000000000014CA60 0001:00294934 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB76018279 000000000014CAA0 0001:00137279 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFC2CB57846 000000000014CC00 CallWindowProcW+6A6
00007FFC2CB5539D 000000000014CC80 IsWindowUnicode+3CD
00007FFBB698B09C 000000000014FDB0 MxQt::QEventDispatcherWin32::processEvents+59C
00007FFBB8043759 000000000014FDB8 0001:00062759 C:\Program Files\MAGIX\Video deluxe 2026 Premium\Qt\Qt_x64\platforms\qwindows.dll
000000000C0E90D0 000000000014FDC0 0000:00000000
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 22:04
----------------------------------------------------------------------
CrashDump 20260112_220459_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FFBEC140000) to address 0x00007FFBEC15C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Main Thread (ThreadID: 000009d4)
00007ffbec15c1f6 85 c9 0f 84 d1 0a 00 00
00007ffbec15c1fe > 81 7f 10 ee dd ee dd 0f
00007ffbec15c206 85 82 0a 00 00 f6 05 b6
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 4.665.600
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 11.539.136(0/0)
Bitmap: 46.735
Thumbnail Cache: 847
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 1414 MByte
TLS: 944
MXGUI: 42.006.812
Sum: 69.302.738
Processor [46] 4701MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1552 MB Max Used Memory: 1766 MB
Free Virtual Memory: 52693 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FFBEC15C1FE 000000000014B740 RtlAllocateHeap+2E
00007FFB78F8EC54 000000000014B770 vcomp_atomic_div_r8+6724
00007FFB78F89E17 000000000014B7A0 vcomp_atomic_div_r8+18E7
00007FFB78F89052 000000000014B7E0 vcomp_atomic_div_r8+B22
00007FFB78F816E1 000000000014B8C0 vcomp_fork+1B1
00007FFB78F33DA6 000000000014B930 Factory_CreateSMPWrapperObject+30D96
00007FFB78F2FD0A 000000000014BA20 Factory_CreateSMPWrapperObject+2CCFA
00007FFB78F300EC 000000000014BB50 Factory_CreateSMPWrapperObject+2D0DC
000000014055EEAF 000000000014BCF0 QWinWidget::qt_metacall+EC9BF
00000001403DC37B 000000000014BD90 QWinWidget::parentWindow+BF45B
00000001403DC5D0 000000000014BE00 QWinWidget::parentWindow+BF6B0
00000001403AF7F3 000000000014BEC0 QWinWidget::parentWindow+928D3
00000001403AEDE9 000000000014C030 QWinWidget::parentWindow+91EC9
00000001403B0517 000000000014C0A0 QWinWidget::parentWindow+935F7
0000000140BC4BDC 000000000014C1C0 QWinWidget::focusNextPrevChild+34F72C
000000014010891F 000000000014C250 QWinWidget::tr+209AF
00000001403AE431 000000000014C440 QWinWidget::parentWindow+91511
000000014071B76F 000000000014C480 QWinWidget::qt_metacall+2A927F
00007FFB79648B81 000000000014C610 0001:00297B81 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB79647D02 000000000014C650 0001:00296D02 C:\WINDOWS\SYSTEM32\mfc140u.dll
000000014071D495 000000000014C900 QWinWidget::qt_metacall+2AAFA5
00000001407250CE 000000000014C930 QWinWidget::qt_metacall+2B2BDE
00007FFB7964556E 000000000014CA20 0001:0029456E C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB79645934 000000000014CA60 0001:00294934 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFB794E8279 000000000014CAA0 0001:00137279 C:\WINDOWS\SYSTEM32\mfc140u.dll
00007FFBEBDC7846 000000000014CC00 CallWindowProcW+6A6
00007FFBEBDC539D 000000000014CC80 IsWindowUnicode+3CD
00007FFB79B3B09C 000000000014FDB0 MxQt::QEventDispatcherWin32::processEvents+59C
00007FFB77DC3759 000000000014FDB8 0001:00062759 C:\Program Files\MAGIX\Video deluxe 2026 Premium\Qt\Qt_x64\platforms\qwindows.dll
000000000B585BD0 000000000014FDC0 0000:00000000
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 22:17
----------------------------------------------------------------------
CrashDump 20260112_221726_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FF9C9040000) to address 0x00007FF9C905C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 00003230)
00007ff9c905c1f6 85 c9 0f 84 d1 0a 00 00
00007ff9c905c1fe > 81 7f 10 ee dd ee dd 0f
00007ff9c905c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 4.665.600
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 54.308.321(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 119.073.722
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 1804 MByte
TLS: 944
MXGUI: 42.006.812
Sum: 281.429.711
Processor [46] 4701MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1886 MB Max Used Memory: 1907 MB
Free Virtual Memory: 53501 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FF9C905C1FE 000000003E48E020 RtlAllocateHeap+2E
00007FF8D6C2EC54 000000003E48E050 vcomp_atomic_div_r8+6724
00007FF8D6C29E17 000000003E48E080 vcomp_atomic_div_r8+18E7
00007FF8D6C29052 000000003E48E0C0 vcomp_atomic_div_r8+B22
00007FF8D6C216E1 000000003E48E1A0 vcomp_fork+1B1
00007FF8D6B76295 000000003E48E280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF8D6B73220 000000003E48E630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF8C9CCA302 000000003E48E638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000003C0 000000003E48E640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003E48E870 000000003E48E648 0000:00000000
00000000000FD200 000000003E48E650 0000:00000000
3FBE838C91126421 000000003E48E658 0000:00000000
3FEE6AC20000021C 000000003E48E660 0000:00000000
00000000A0621080 000000003E48E668 0000:00000000
0000000000000780 000000003E48E670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000FD200 000000003E48E678 0000:00000000
0000021C000003C0 000000003E48E680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000003E48E870 000000003E48E688 0000:00000000
001000003231564E 000000003E48E690 0000:00000000
719B3800AA000080 000000003E48E698 0000:00000000
000000009D6D9138 000000003E48E6A0 0000:00000000
00007FF8C9CCDC84 000000003E48E6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
000000009D6D9160 000000003E48E6B0 0000:00000000
0000000000000001 000000003E48E6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 22:29
----------------------------------------------------------------------
CrashDump 20260112_222910_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FF9C9040000) to address 0x00007FF9C905C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 00006830)
00007ff9c905c1f6 85 c9 0f 84 d1 0a 00 00
00007ff9c905c1fe > 81 7f 10 ee dd ee dd 0f
00007ff9c905c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 0
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 20.093.052(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 2499 MByte
TLS: 938
MXGUI: 42.006.812
Sum: 123.475.120
Processor [46] 4699MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1868 MB Max Used Memory: 1868 MB
Free Virtual Memory: 51300 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FF9C905C1FE 00000000007EE020 RtlAllocateHeap+2E
00007FF991D6EC54 00000000007EE050 vcomp_atomic_div_r8+6724
00007FF991D69E17 00000000007EE080 vcomp_atomic_div_r8+18E7
00007FF991D69052 00000000007EE0C0 vcomp_atomic_div_r8+B22
00007FF991D616E1 00000000007EE1A0 vcomp_fork+1B1
00007FF955336295 00000000007EE280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF955333220 00000000007EE630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF90429A302 00000000007EE638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000003C0 00000000007EE640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000007EE870 00000000007EE648 0000:00000000
00000000000FD200 00000000007EE650 0000:00000000
3FBE838C91126421 00000000007EE658 0000:00000000
3FEE6AC20000021C 00000000007EE660 0000:00000000
00000000C1522080 00000000007EE668 0000:00000000
0000000000000780 00000000007EE670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000FD200 00000000007EE678 0000:00000000
0000021C000003C0 00000000007EE680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000007EE870 00000000007EE688 0000:00000000
001000003231564E 00000000007EE690 0000:00000000
719B3800AA000080 00000000007EE698 0000:00000000
000000009C980098 00000000007EE6A0 0000:00000000
00007FF90429DC84 00000000007EE6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
000000009C9800C0 00000000007EE6B0 0000:00000000
0000000000000001 00000000007EE6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 22:55
----------------------------------------------------------------------
CrashDump 20260112_225550_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FF9C9040000) to address 0x00007FF9C905C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 000042dc)
00007ff9c905c1f6 85 c9 0f 84 d1 0a 00 00
00007ff9c905c1fe > 81 7f 10 ee dd ee dd 0f
00007ff9c905c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 0
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 13.219.674(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 2146 MByte
TLS: 940
MXGUI: 42.006.812
Sum: 116.601.742
Processor [46] 4697MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1855 MB Max Used Memory: 1857 MB
Free Virtual Memory: 51591 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FF9C905C1FE 000000000085E020 RtlAllocateHeap+2E
00007FF99A2EEC54 000000000085E050 vcomp_atomic_div_r8+6724
00007FF99A2E9E17 000000000085E080 vcomp_atomic_div_r8+18E7
00007FF99A2E9052 000000000085E0C0 vcomp_atomic_div_r8+B22
00007FF99A2E16E1 000000000085E1A0 vcomp_fork+1B1
00007FF999956295 000000000085E280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF999953220 000000000085E630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF95349A302 000000000085E638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000003C0 000000000085E640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000000085E870 000000000085E648 0000:00000000
00000000000FD200 000000000085E650 0000:00000000
3FBE838C91126421 000000000085E658 0000:00000000
3FEE6AC20000021C 000000000085E660 0000:00000000
000000008E1F1080 000000000085E668 0000:00000000
0000000000000780 000000000085E670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000FD200 000000000085E678 0000:00000000
0000021C000003C0 000000000085E680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000000085E870 000000000085E688 0000:00000000
001000003231564E 000000000085E690 0000:00000000
719B3800AA000080 000000000085E698 0000:00000000
000000007C2EE038 000000000085E6A0 0000:00000000
00007FF95349DC84 000000000085E6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
000000007C2EE060 000000000085E6B0 0000:00000000
0000000000000001 000000000085E6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
(X86 & X64)
Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the problem.