Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is an Nvidia 3080ti. PC specs are 64 Bit - Processor - AMD Ryzen 7 9800X3D 8 Core Processor with 64GB Ram.
I have uploaded the latest drivers etc, uninstalled, reinstalled. Why cant something just work for once???
Can anyone assist at all?
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
Hi
In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU.
. . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . .
There is an issue with the latest 591.xxx NVidia drivers, while this may not fix the issue you are having, you need to revert back to the latest 581.xxx driver - see this support article.
John EB
Forum Moderator
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
Hi Jeff
Thanks for the assistance. None of the above has helped unfortunately. Is there anything else you can think of?
Hi
In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU.
. . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . .
There is an issue with the latest 591.xxx NVidia drivers, while this may not fix the issue you are having, you need to revert back to the latest 581.xxx driver - see this support article.
John EB
Forum Moderator
Hi John
I went back to an older driver but I am still getting the same error. I have a pretty high end cpu along with a decent amount of Ram with a good GPU. What could be the problem?? Why is editing software so glitchy? I dont want to have to try and get a refund as I have had Magix products for a long time. Movie Studio 17 was my last software I had but that wont even load anymore.
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
HI Jeff
See below the error log. Maybe this may assist? Apologies but I cannot make hide nor hair of this.
----------------------------------------------------------------------
----------------------------------------------------------------------
MAGIX Video deluxe 2026 Premium 12.01.2026 22:55
----------------------------------------------------------------------
CrashDump 20260112_225550_v25.0.1.248.dmp successfully written
Error in module "ntdll.dll" (Load address: 0x00007FF9C9040000) to address 0x00007FF9C905C1FE (Exception 0xc0000005 "ACCESS_VIOLATION")
Unknown Thread (ThreadID: 000042dc)
00007ff9c905c1f6 85 c9 0f 84 d1 0a 00 00
00007ff9c905c1fe > 81 7f 10 ee dd ee dd 0f
00007ff9c905c206 85 82 0a 00 00 f6 05 b6
Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??
videodeluxe.exe 10.06.2025 16:57 1239304a
Memory Allocation
Base: 952
PE: 176
Pages: 65.536
PI: 4.512
PI_TEMP_DATA: 9.944
SI: 143.360
SI_TEMP_DATA: 43.752
FSI: 0
Blocks: 0
Temporary: 0
BE: 0
PLE: 0
BE Pool: 48
PLE Pool: 0
wHdr/inst: 0
Image Cache: 0
Video: 13.219.674(0/0)
Bitmap: 0
Thumbnail Cache: 0
SI Display Cache: 10.686.240
PLE Display Cache: 0
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 0
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 0
VP: admin: 0
VP+Trans: privateData: 0
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 50.331.648
NOWAGGLE: 0
ReaderFrame: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 2146 MByte
TLS: 940
MXGUI: 42.006.812
Sum: 116.601.742
Processor [46] 4697MHz 16 Core(s)
Microsoft Windows NT 10.0 (Build 26200)
Used Memory: 1855 MB Max Used Memory: 1857 MB
Free Virtual Memory: 51591 MB Total Virtual Memory: 131072 GB
Call stack:
Address Frame
00007FF9C905C1FE 000000000085E020 RtlAllocateHeap+2E
00007FF99A2EEC54 000000000085E050 vcomp_atomic_div_r8+6724
00007FF99A2E9E17 000000000085E080 vcomp_atomic_div_r8+18E7
00007FF99A2E9052 000000000085E0C0 vcomp_atomic_div_r8+B22
00007FF99A2E16E1 000000000085E1A0 vcomp_fork+1B1
00007FF999956295 000000000085E280 0001:00015295 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF999953220 000000000085E630 0001:00012220 C:\Program Files\MAGIX\Video deluxe 2026 Premium\smpwrapper_avx_x64.dll
00007FF95349A302 000000000085E638 0001:00009302 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
00000000000003C0 000000000085E640 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000000085E870 000000000085E648 0000:00000000
00000000000FD200 000000000085E650 0000:00000000
3FBE838C91126421 000000000085E658 0000:00000000
3FEE6AC20000021C 000000000085E660 0000:00000000
000000008E1F1080 000000000085E668 0000:00000000
0000000000000780 000000000085E670 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
00000000000FD200 000000000085E678 0000:00000000
0000021C000003C0 000000000085E680 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
000000000085E870 000000000085E688 0000:00000000
001000003231564E 000000000085E690 0000:00000000
719B3800AA000080 000000000085E698 0000:00000000
000000007C2EE038 000000000085E6A0 0000:00000000
00007FF95349DC84 000000000085E6A8 0001:0000CC84 C:\Program Files\MAGIX\Video deluxe 2026 Premium\ImageProcessingPlugins\MxVfxClrConv_x64.dll
000000007C2EE060 000000000085E6B0 0000:00000000
0000000000000001 000000000085E6B8 0000:00000000 C:\Program Files\MAGIX\Video deluxe 2026 Premium\videodeluxe.exe
(X86 & X64)
Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the problem.
(X86 & X64)
Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the problem.
You sir are a genius. Problem solved. Thankyou very much.
Hi
In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU.
. . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . .
There is an issue with the latest 591.xxx NVidia drivers, while this may not fix the issue you are having, you need to revert back to the latest 581.xxx driver - see this support article.
John EB
Forum Moderator
Hi John, problem solved. I installed the latest v14 of Visual C++ Redistributable
Welcome to the Magix user to user forums.
Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly.
You need to have your Windows installation checked. This page from Microsoft is a suggested place to start!
By the way, uninstalling and then reinstalling of a Magix product is not recommended unless you take care to ensure everything associated with the previous installation is removed. (Some files and registry entries are created when the application is first and subsequently run and the default uninstaller does not know of their existence!)
HTH
Jeff
Forum Moderator
Problem solved Jeff. I installed the latest v14 of Visual C++ Redistributable and we are good to go. Thanks for your help