Hallo,

Ik heb denk ik 6x dezelfde vraag gesteld via de mail aan magix Support.

Telkens krijg ik een AI antwoord die er niet van snapt.

De laatste reactie was wat persoonlijker en ik moest reageren en weer uitleggen wat het probleem is.

Dat heb ik gedaan maar tot o heden geen reactie.

Ik zal de correspondentie er bij doen.

Als ik geen bericht krijg waar moet ik dan zijn?

Dit is de laatste mail.

Dit is het antwoord

Good evening,

I have already replied several times (approximately six times) to emails with the same questions. I was recently asked to respond once more so that my message could be forwarded to a staff member.
Therefore, I am sending my question again below, including the relevant screenshots (see attachments).

I am currently using Magix Video Pro 14 and would like to upgrade to Magix Video Pro Ultimate 17.

According to the email I received, the upgrade price is €120.59.
However, when I click on “Upgrade”, I see a price of €160.79 instead of €120.59.

Could you please explain why there is a price difference and which amount is correct?

Thank you in advance for your assistance. I look forward to your reply.

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En dit is de vraag

Hello Herman,

I am an AI support agent continuing to assist you.

I apologize that the previous responses did not resolve your issue and for any frustration this has caused. I understand you have already provided all requested information regarding your software version, operating system, and the pricing discrepancy for the upgrade to Magix Video Pro 17 Ultimate.

Currently, MAGIX Support is not available by phone, and remote maintenance is not possible. If you are experiencing a pricing discrepancy and the automated support has not resolved your issue, the recommended procedure is to reply to this email with a clear description of the problem and attach relevant screenshots documenting the price shown in the promotional email and the price displayed during the upgrade process. This will help the support team address your concern effectively.

If your case is still not resolved, please reply directly to this email so it can be forwarded to a human support agent.

Best regards,
MAGIX E-Mail Bot