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The problems are still here. "NTDLL.DLL" is reported to crash, however that is not really the problem, it is the result of the problems, I have learned reading many many forums and threads.Using Video Deluxe Plus, Acid Pro 11. Updated to latest

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

@WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Music Maker

One answer, on 4/7/2026

RE: App Crashes when FX are Used on Vocals

@producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors

ACID

13 answers, most recent on 2/20/2026

RE: Acid Music Studio 11 Fails to run.

@stuart-cassie Looks like it crashes during the VST scan (sfvstwrap.dll). There was a similar discussion a few weeks ago for Acid Pro 11, which we could solve. Maybe it works as well for Acid Music Studio 11. You need to install the free demo

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

here's the crash report.... Extra Information File: C:\Users\hp\AppData\Local\MAGIX\ACID Pro\11.0\dx_grovel_x64.log Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem:

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@browj2 Hi John I have tested both RTX and iGPU exports with an 11 min 31s long Project in VPX 17, set up as you described above. The RTX export concluded with no crash, or error messages and played correctly.to the end. The iGPU rendered exported

SOUND FORGE

4 answers, most recent on 2/1/2026

RE: Extraction de pistes CD

Bonjour, Merci d'abord pour la réponse. Ce faisant, le message lu précédemment a bien disparu et l'icône de lancement est désormais ornée d'un blason de couleur jaune et bleu. L'anomalie a cependant été déplacée puisque la sollicitation de

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

This is an ongoing issue. (more then 2 years for me) i dont know what magix is doing somethimes. but while running movie studio 2024 ram is filling up to the point of a system crash. way above 95%. (64gb)even when there are only a few short videos

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane Hi . . . . DVD writer is not Bluetooth capable . . . . To clarify, Bluetooth is a format of wireless communication between devices, eg mobile phone/ear buds mouse/computer. Blu-ray is a disc format. . . . . anyway to use a custom menu image

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Hi, SFACL4 is available at BestBuy, at least in Canada, for 99$. Too expensive when you consider that Magix was almost giving this away a year ago for about 25$. On the BestBuy site, for SFACL4, the show images of Audio Studio. To be

Off topic

160 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I

Other products

2 answers, most recent on 4/26/2026

RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.

Thank you for this thorough and very precise answer! I'll just have to be patient then! And yes, I think Magix can at least provide me with a key for VP22 to compensate for the broken version of VP23, and I heard about the driver issue. But I think

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Music Maker

2 answers, most recent on 12/20/2025

RE: Soundpools

I had no idea that Magix tanked/folded and went bankrupt financially, and the company/business in parts got sold off ; wow this is so sad news, I have used Magix Music Maker for 20 plus years :( At start of year 2025, I saw lots of Magix Music Maker

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

Actually the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time. By the time I moved on to a second and sometimes third song using 4-8 soundpools the ones not

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

Movie Studio

7 answers, most recent on 2/20/2026

Crashing in Windows 10

Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@ReyfoxThe Alienware, dedusted a month ago. The mini PC as well. Have not repasted the unit but the temp profile was always hot from day one. This was a compliant I read about Alienware, bad air flow design. The Alienware I have was a test unit for

ACID

3 answers, most recent on 1/1/2026

Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not