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@Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical

ACID

8 answers, most recent on 2/27/2026

Acid Music Studio 11, Auto update failure.

Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website. Possibly, but I'm getting no satisfaction either

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

Uninstalled Visual Studio again, through the Windows App uninstaller. Verified its gone. Rebooted the PC, and ran Music Studio and let it do its auto update. Again it fails at the point where it installs Visual Studio. It just never gets past it.

ACID

No answers, created on 4/11/2026

Files auto saving under newest acid and an older version

how do i stop files from saving as the newest acid file and also as an older verision of acid?

Off topic

163 answers, most recent 19 hours ago

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

SOUND FORGE

2 answers, most recent on 2/27/2026

SF v18 Script to add more silence between every other phrase?

I find Text to Speech very useful but one problem is the way it generates silence. Ideally TTS should have a method to control the amount of silence inserted per line. Sometimes I have more than one sentence per line in the TTS window. When the text

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Thanks so much, John, for your excellent help, again! Yes, I meant to type blu-ray, it might have auto “corrected” me, I do know the difference.I’m wondering if burning to the previous DVD-R with the higher speed was causing the problem or maybe it

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane Hi . . . . it might have auto “corrected” me . . . . Auto correct can be a nuisance, I have to be careful when I send messages in German, can be embarrassing! 😮 . . . . getting a good copy on a DVD+RW (very slow 2x) I should be able to copy

Video Pro X

No answers, created on 2/3/2026

VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!

Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working

ACID

No answers, created on 3/16/2026

acid suite 11 wont start. "temp file full"

Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me

Movie Studio

2 answers, most recent on 2/19/2026

Activating the "Extra" (included) effects packages in Movie Studio 202

I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)