• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  Thanks CubeAce, but that's not the problem. 1. It's not the effect of a third-party provider. 2. My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. Especially since version 2025 on an old PC with an Intel i5 and 16GB of
• Movie Studio

  One answer, on 7/17/2025

  Problem with movie views
  I use 24.1.239. Windows 11. Suddenly the only view for my movie that works is timeline. No storyboard or scene overview working. Why?
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again Hi Andy, The 32kHz Audio Sample Rate should not be a problem but, as @Marc-Goder and @johnebaker have pointed out, the fact that @Odd-Aagesen has a computer with a Snapdragon CPU is very much the issue here. Jeff
• Movie Studio

  No answers, created on 8/14/2025

  crashing
  I received an update on Movie Studio 2025 recently and now the program continues to crash. Now i'm on a mission to solve the problem. Any help would be greatly appreciated
• Movie Studio

  2 answers, most recent on 4/20/2026

  RE: Preview Monitor
  @Horace-Morse Your post has been hidden because: It is irrelevant to this thread and so is considered to be hijacking behaviour MS 17 Platinum was not a Magix product. Had you raised a post specifically about the problems you were experiencing you
• Off topic

  3 answers, most recent on 10/31/2025

  RE: [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
  As MagixDerek said, you need to go to the Vegas forum. But there appears to be a problem with the link so try this one https://www.vegascreativesoftware.info/us/vegas-pro-forum/
• SOUND FORGE

  3 answers, most recent on 9/16/2025

  RE: Pitch Bending and Speed Distortion after closing file "Drunken VO"
  @matt_locker-01. Are you sure it's the same setup? I mean, Windows 10 and 11 install updates regularly, which can lead to problems with very old software. Maybe try running Sound Forge 10 via Windows 7 compatibility mode.
• Movie Studio

  4 answers, most recent on 7/17/2025

  RE: Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes
  @johnebaker - Thanks John! That was the problem. Once I converted the 2 videos to use of a constant frame rate, VDL 2026 correctly imported the entire video for editing.
• ACID

  3 answers, most recent on 8/30/2025

  RE: Acid Music Studio 10 - Cannot Register on New PC
  I have the same problem and your solution is pretty vague. I need more info on how to download this new version. I can't find a way to do that anywhere on the Magix website.
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei It's very odd, that your purchased upgrades are not listed in your customer account. Please contact customer support at infoservice@magix.net and write that you didn't receive your purchased products. You might get an AI chat bot response
• Other products

  2 answers, most recent on 11/30/2025

  RE: Installation Magix Audio Cleanic 16 deluxe
  @Christian-Alessio If your serial number begins with P3 you can simply disable the previous installations in your customer account at Magix.com. Since Audio Cleaning Lab 16 seems to be very old, it could be that it's serial number begins with P2.
• Rescue Your Videotapes!

  8 answers, most recent on 12/4/2025

  RE: driver usb 2861
  @gp63 'a burning device was not found on your system' That is a different problem! The message means that you do not have any disc burning hardware on your computer. HTH JeffForum Moderator
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  Hi Andy. No, never seen that in Task Manager but then I normally use Task Manager to keep an eye on drives, CPU, GPU etc in the Performance tab. I only switch to Processes if I have a problem. Ray.
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  Hi Everyone, Thank You all so much for all your help and support with the problem I had with Magix Movie Studio activating the MPEG 4. I Have finally been able to Activate and all is well. I have been without the program for six weeks trying to
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  Hi guys I’Ve decided to ditch this software in light of the problems it causes and gone across to using AVS for my smaller projects. I’m dumping the Music Maker app as well. Have fun! regards Vince
• SOUND FORGE

  3 answers, most recent on 9/21/2025

  RE: SF17 will not completely load
  @Gene-Greer Thanks. It looks like you have Sound Forge Audio Studio, which comes with the Music Maker ASIO driver. This one seems to have compatibility problems with your system and crashes the app. To uninstall Magix Low Latency you can press the
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  @ROBERTO-FERNANDEZ5645 Did you create three different support tickets? You need to respond the to first AI bot answer before you can get human support like I mentioned before. I think you need to select that the first answer didn't solve your
• Music Maker

  7 answers, most recent on 9/28/2025

  MM2026 34.0.0.6 VST instruments causing severe audio problems
  I have an issue where all forms of sound from VST midi instruments stop functioning normally. They become distorted, slow, glitchy and cut out. This happens in all methods of playing the VST sounds: Keyboard play while the arranger is not playing,
• Music Maker

  2 answers, most recent on 6/3/2026

  Loops Unlimited Not Syncing to Music Maker
  I recently purchased a monthly subscription to Loops Unlimited. The service was not syncing to Music Maker completely. After a lot of different attempts at fixing it, I unsubscribed. However, Magix claims I can use the service with full
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  One answer, on 1/23/2026

  RE: [Closed] Unable to Register - Problem
  @Doug-Pauley You have a Vegas product so need to go the Vegas forum and the following link which provides the solution to your problem https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/
• ACID

  8 answers, most recent on 12/15/2025

  RE: Acid Pro 11 plante "update VST plugins"
  @Strictly-East Thanks! Here the same problem occurred (AppHangB1) and it was caused by the audio driver. https://www.magix.info/us/forum/acid-11-quits-responding--1341184/ There are also some other tips like running sfc and DISM via the command
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, I'm sorry to hear that you no longer trust Magix Germany's support. I have submitted your problem to my contact person at Magix Germany. Sincerely,Rob