Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@JASON-KIRKHAM Hi and welcome to the forum - albeit the wrong one. Movie Studio 13 is one of the Vegas products, with the exception of Magix Movie Studio 18 and later versions, and have their own forum, link is at the bottom of this page, I would

Movie Studio

8 answers, most recent on 7/29/2025

RE: Text to Speech conversion

Indeed TTS worked like that in the free test version (4000 characters), but in the paid for version it says "A valid subscription or product with a hub quota is required to use MAGIX TTS services"...😡 is this a bug or do I really have to buy

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

I carefully check the VirtualDub output as to the number of frames and the frame rate. I am now using VD2. The number of frames matches the original when changing the AVI. As to using another losless compressed formats, there are none others that

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood The lower the buffer the more likely you'll hear clicks and pops due to lost samples. You can get an ASIO capable external USB audio interface which takes over the audio processing from the CPU. This is recommended for music

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

@Ross-Abas Hi, Did you check your spam box? An Email with the activation code is usually sent out within a minute. The normal route to contact Magix is to click on that big button at the top of the forum that says SUPPORT, select the product and

Off topic

2 answers, most recent on 10/16/2025

RE: [Closed] paying for software.

@Barry-Vaughan Welcome to the Magix user to user forums. Yes, I am sure you can gift the software but please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

Video Pro X

One answer, on 4/19/2026

RE: Activation confirmations

@John-Metzger4037 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. To check the details of your account go here, log in using whichever email address is relevant, and check under My products what is listed. If

MAGIX

34 answers, most recent on 3/31/2026

New "owners/developers" of Sequoia, Samplitude and Music Studio.

I've just received an email from BorisFX confirming the sale to them of Sequoia, Samplitude and Music Studio. I quote: The entire team, including developers, engineers, product leadership, and support staff, has made the move. We’ve formed a new

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt PS, I take it that as Magix no longer support their products, when I have to reformat and install my SF17 is dead as it needs Magix to register the serial and the same for Vegas, I imagine :( Magix will keep the license servers running.

Other products

One answer, on 10/7/2025

[Closed] Instalation problem with Vegas Movie Studio HD Platinum 10.0

Hello. I'm trying to install Vegas Movie Studio HD Platinum 10.0 on a new computer. The installation program asks me to register through www.mediasoftwareapps.com, but it doesn't respond. In fact, the product is already registered with Magix. The

Other products

One answer, on 12/22/2025

RE: [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file

@JPAK Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should also be

SOUND FORGE

3 answers, most recent on 7/16/2025

RE: Used Pro12 for years. Now get license error message and can't save

Hi @George-Pettingell, try going to the MAGIX Service Center, log into your account, and go to 'My Product > Select your SF-12> Show More Details> Deactivate'. Then re-activate when you launch SF-12. I would try this before

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.

SOUND FORGE

4 answers, most recent on 2/6/2026

RE: Sound Forge 10 Serial Installation on New Computer

Hello rraud, thanks for your response. I've read that topic and tried those steps, but when I try to register, it says the product isn't registered yet. When I tried to register, it says it's already registered and won't allow it again. It's

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood The lower the buffer the more likely you'll hear clicks and pops due to lost samples. You can get an ASIO capable external USB audio interface which takes over the audio processing from the CPU. This is recommended for music

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

This is the essence of my problem. I have emails from Magix confirming my email address and original order in 2021 but that email is not recognised by the system. I have tried all other email address I have and checked for typos and to no avail. I

Music Maker

One answer, on 1/28/2026

RE: I had purchased the Magix Music Maker 2026 and never got the code

@Jon-Jefferys Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to

Samplitude

3 answers, most recent on 7/28/2025

RE: possible script?

@Faebhean-Kwest Please be aware that Samplitude and Samplitude Pro are no longer owned and developed by Magix, they are now BorisFX products. As such, I would recommend you to register at and repost your question to the dedicated forums at

Video Pro X

13 answers, most recent on 6/19/2025

RE: plugin NewBlue Infinite Looks

None of the plugins that came with the Premium version of Video Pro X 16 are working for me. I doubt I’ll ever be able to use them – so I’ve decided I won’t buy any Magix product again.Based on my experience, not a single Magix product comes without

Movie Studio

One answer, on 9/17/2025

RE: [Closed] Help with serial number

@skittlethecat Welcome to the magix.info user forums. Unfortunately, these are not the forums for your product! Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

Off topic

One answer, on 10/2/2025

RE: [Closed] Every day Magix spams me with the same email

@Buystockinfun There is very little point in continually posting the same question about the Vegas Pro forums; you have already been directed, at least twice, to the correct set of forums, so please stop posting here, thank you. (And no, we are not

ACID

3 answers, most recent on 8/5/2025

RE: Are included Libraries Commercial Royalty Free?

As suggested I looked at https://www.magix.com/gb/eula/professional/1.1 "MAGIX Product" refers to the product licensed under this agreement, consisting of Software and, if applicable, additional Contents1.3. Within this agreement, "Contents" refers