Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

Movie Studio

3 answers, most recent on 2/17/2026

RE: .MVD Problem

@Turkana Hi If you final 'product' is creating a DVD/BD disc, and you want each 'Part' to be individually playable, with or without Chapters, see this tutorial. If you are wanting to create a new video file or files Once you have all the individual

Movie Studio

30 answers, most recent on 9/24/2025

RE: No sound from combined files

@Yoshinori-Tokuda Just remembered my post from August 2025 here https://www.magix.info/us/forum/ms-2025-new-update-neat-video-update--1348411/ - ignore the NeatVideo bit ... ... and also the Magix Support site has this to say: AndyW

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

@Eleyan Which version of Music Maker do you have? Technically, you can update Music Maker 2021 to Music Maker 2024 (Version 32) for free. To my knowledge 2021 doesn't work correctly anymore, because it can't connect to the in-app-store. Also, the

Movie Studio

25 answers, most recent on 8/7/2025

RE: Any decent support for Insta360 videos yet?

@WarbirdVideos Since these are not the forums for Vegas Pro (which is the NLE software you specifically mention) perhaps your question would be more likely to receive an answer if you post to its dedicated forum, here. JeffForum Moderator

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to

MAGIX

34 answers, most recent on 3/31/2026

New "owners/developers" of Sequoia, Samplitude and Music Studio.

I've just received an email from BorisFX confirming the sale to them of Sequoia, Samplitude and Music Studio. I quote: The entire team, including developers, engineers, product leadership, and support staff, has made the move. We’ve formed a new

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

Traditionally SF has allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Hard to explain Seasons Greetings @jim-atkinson, These settings may cause the behavior:"Options>

Movie Studio

3 answers, most recent on 10/29/2025

Hardware acceleration affected by motherboard?

Recently I had to replace a faulty ASUS Z490-P motherboard with a Gigabyte H510M board, having chosen the latter due to its compatibility with my existing RAM and CPU. I had a NVidia 1660Ti GPU in the original build, which I transferred to the new

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi again Paul, which MP3 encoder are you using in SFP-18? The 'new' default encoder or the legacy encoder which must be enabled in the (hidden) 'internal' menu to access it.I will try encoding @192kps/44.1k with both the SFP-18 encoders to check for

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

got it fixed. My big problem now is that i have trouble with another clicking item. Traditionally all My SFs have allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Now when

Photostory

19 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still

Photostory

19 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous

Photostory

2 answers, most recent on 4/8/2026

RE: Difficulty finding a tutorial to animate pictures in slideshow

Thank you for responding, John. Sorry for delay -- I was under the gun to complete the slideshow for a Celebration of Life and I figured it out trial and error. I am used to working with Premiere Pro and have done special effects for many years.

Other products

One answer, on 10/7/2025

[Closed] Instalation problem with Vegas Movie Studio HD Platinum 10.0

Hello. I'm trying to install Vegas Movie Studio HD Platinum 10.0 on a new computer. The installation program asks me to register through www.mediasoftwareapps.com, but it doesn't respond. In fact, the product is already registered with Magix. The

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

@Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and

Music Maker

2 answers, most recent on 7/31/2025

RE: 2026 trial download

@kostas it's not really clear to me, what is the cause of the problem here. In this thread, it was solved by enabling TLS protocols in the Internet options and the disabling the warnings if a connection is redirected:

Video Pro X

6 answers, most recent on 8/7/2025

RE: Problem download video using FIREWIRE

Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it

Movie Studio

10 answers, most recent on 8/7/2025

RE: Installation

New powerful computer and win11 running. Additional effects do not work and passwords do not work either. Prodad vitascene is an exception. I don't dare to install these when they don't work. IS IT better not to add them or?? Ignite Cine style for

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.