• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Movie Studio

  3 answers, most recent on 12/11/2025

  RE: Boris FX (bcc) keep listing
  Reyfox, Thanks for the reply. Deleting the files in the first directory you suggested did eliminate the effects, but not VDL listing them. Going to the control panel and deleting the Boris FX there did result in eliminating the boris fx in VDL...
• Movie Studio

  2 answers, most recent on 4/2/2026

  RE: Custom transition in Magix Movie Studio
  John Thank you very much, not just for me but everybody else who benefitted from your help I appreciate it very much Regards here from South Africa Tiempie  
• Music Maker

  14 answers, most recent on 9/27/2025

  RE: What are the corresponding albums to Soundpools with no images showing
  I am going thru the huge list you provided. Question, regarding the loops that are not available on producer planet though they are in Dub Step Vol 2, is there a way to purchase them as royalty free? I assume to locate a loop the loop name has to be
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @George-Munro Hi George . . . . the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion . . . . That would suggest that the original drone video format is one that is not supported by MEP MX, most likely they are
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  RE: Short bursts of static
  Yes. as @SP. stated, the Magix Low Latency driver can exhibit the symptoms globally, even when Sound Forge is not active. SF Pro does not have this issue. It is specific to SF Audio Studio.
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Thanks for the further information. However, your "signature" which you have created actually contains all MY signature's data, not yours! I think you must somehow have copied my data into your Signature area! Please go to your
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• Audio Cleaning Lab

  5 answers, most recent on 3/4/2026

  RE: Download fails for Audio Cleaning Lab MX
  @Martin-Sauser In addition to what @SP. has written, I very much doubt whether ACL MX will run, and possibly not even install, under Windows 11. JeffForum Moderator
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @CubeAce A good question, Ray, I would feel obliged to patch at least 2025, maybe 2024. But I'm not a hard-nosed PE businessman! 😂
• SOUND FORGE

  One answer, on 9/3/2025

  VU meter when recording
  I have been using Sound Forge 10 for many years but have just upgraded to 17. Not sure it's an improvement. My question is: in Sound Forge 17 how do you get the VU meter to work when recording. It works when playing back but not recording. Thank you!
• SOUND FORGE

  5 answers, most recent on 12/17/2025

  RE: Use of 'Record Output'
  Sorry, the Sound Forge is Cleaning Lab 3 and is not that old. There is a Cleaning Lab 4 out but I haven't got it. 3 works fine except for the 'Records Output' which just stopped working, I can select it but it will not record anything. I tried to
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  SF11 is stable - SF13, 14, 16 fail.
  I have been struggling with SF for years, I can no longer test if SF18 fixes issues or not but I am on SF16. When I've upgraded to new versions the bugs have not been fixed and have given up paid upgrading.I've just discovered that all the versions
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @Manfred-von-Erlangen I haven't tried the Studio driver version. It works for you but I'm not going to risk it. I did mention in the original post I'd not tried the studio drivers. @johnebaker HEVC, H264, AV1 various presets for each. There is a lot
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @johnebaker After setting the range you want to put on the timeline, drag the Take from the Media Pool, not from the Preview moniotor as the 'tip' suggests. John, that doesn't work here (VDL 2026). The whole Take comes onto the timeline, not the
• SOUND FORGE

  One answer, on 3/26/2026

  RE: Automatic Normalization Using Sound Forge 17 on Windows 11
  Is there a way to automatically Normalize a file Not without some kind of user input, For instance, activating a 'normalize' preset or a compressor/limiter preset, or multiple plug-ins in a Fx chain.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Hi. An MKV file is what we call a container file. A container file may have one of many different types of codecs within it (The bit that is the actual video file) and that may not be a standard codec or the codec may not have been recorded
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @Reyfox in MMS 2024, there is a Scan button. It is not present in more current versions? It's definitely there in VdL 2026 (I've just checked!) Jeff
• Other products

  4 answers, most recent on 3/9/2026

  RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area
  @Survey123Jedi Hi . . . . Movie Delux 2026 Feedback button goes to Patches, not to feedback area . . . . The Video Deluxe 2026 feedback is mainly from Magix to the user regarding patches, and/or, new features added The feedback back from a user is
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi Rob, It is not so easy. As I wrote I can download MEP2021 version from my account on MagixServiceCenter. But please note - in a meantime (12months) I've upgraded this version to MEP2022 for free. So my latest version is (was?) MEP2022. Today I
• Audio Cleaning Lab

  4 answers, most recent on 10/31/2025

  RE: Cleaning reel to reel tapes
  Volume and normalizing will usually not resolve a 'dull' sound. If can post a sample file, we could better recommend a procedure.
• SOUND FORGE

  2 answers, most recent on 12/12/2025

  RE: "Bundle" from Producer Planet?
  Well, finally got through BUT... I don't see anywhere to enter the COUPON CODE before my credit card gets hit. And I am NOT paying $300+.
• Other products

  One answer, on 11/7/2025

  RE: [Closed] My Xara 3D Maker 7 has stopped working and i cannot download it as the
  @paulmusicam Hi Please do not duplicate post on the same issue. John EBForum Moderator