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@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

Rescue Your Videotapes!

4 answers, most recent on 9/23/2025

Video easy Video Saver 8

I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

Danke für den Tip habe immer wieder gefragt ob das Problem Zeitnah zu lösen ist. Ich werde aber nochmals nach einem Menschlichen Support Mitarbeiter fragen, So ist das nun mal mit der KI (künstlichen Iteligenz) wenn die PI(persönliche Inteligenz)

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John, I've just tested this on my Win 11 (same build as you) with same build of VPX17 and the first thing I see is a screen asking me which app (VPX17 or VdL 2026) I want to use to open it, and whether "Always" or "Just once". Clicking on

Audio Cleaning Lab

No answers, created on 8/24/2025

Audio Cleaning Lab 15. Input sound problem with Windows 11

My input via a Behringer module works fine on my old Win 10 laptop but all I get on my new HP one running Win11 is an intermittent blip noise. I have tried altering settings and apparently my drivers are all up to date. Any suggestions?

Movie Studio

2 answers, most recent on 12/30/2025

[Closed] Vegas Pro 23: Waveforms Shift Depending on Zoom Level

I’m having an issue in Vegas Pro 23 that I’m not sure how to properly describe, but I’ll try to be as clear as possible. However here is a video demonstrating the problem. Here’s what’s happening: I drag a video clip that includes audio onto the

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens.

Movie Studio

34 answers, most recent on 11/26/2025

RE: MP4 audio going out of sync

I've experienced a similar problem on and off over the last few years with NTSC video. Sometimes an update fixes it, other times brings it back. I've found that the exported video ended up at 25 fps, even though I set it to 29.97 when I exported it.

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

@Relayer74 With apologies, but I have removed the image you posted earlier since it includes your personal and confidential serial key which should never be posted to a public forum like this one. By showing it here you make it possible for

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having

Other products

One answer, on 5/12/2026

[Closed] Vegas Pro 16 & 20 continually malfunction in so many ways

I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Greetings, I'm not sure if this gives an insight into the problem or not as I don't really understand it. It is from 2012 so Potplaye may well have changed. https://forum.videohelp.com/threads/351253-PotPlayer-captures-corrupted-MKV-files AndyW

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Movie Studio

6 answers, most recent on 2/1/2026

Video Deluxe 2026 Could Not Find a Part of the Program

Team: I get an error message on program start: "Could not find a part of the program. Please install the program again." The problem is that I've already done a clean install of the program. While the program does load after this, any attempt to

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Greetings anybody reading this, Can someone please download the file that Al @AAProds uploaded and change the filename extension from mkv to m4v? That file with the m4v extension then plays on my Movie Studio 2025 without a problem. AndyW

Samplitude

3 answers, most recent on 1/19/2026

RE: Samplitude keeps crashing with ASIO4All

So far so good, thanks! And yes, it is the most recent version of ASIO4All on their website. I also noticed that I was still getting a small latency issue while recording MIDI, and that it seemed to be caused by a specific effect plugin on the track

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds Hi Al. If the patch is supposed to fix the nvidia driver problem does that mean earlier versions of the program that won't receive updates can no longer use newer the nvidia drivers I wonder. It may also explain why some of my other

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

I have the same problem; no one at Magix is reachable. So, I can only advise you to stay away from the 2026 version. Everything is displayed correctly in the timeline. When rendering, the program simply omits some effects, so the intro doesn't make

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@browj2 Hi John Thanks a lot, 16:00 will work 100% for me. Here is the Google Meet linkRemoved by Moderator The problem is still there on my side, but I did this Video for you to see what happened when I tried to add the Image. Regards Theuns

ACID

5 answers, most recent on 7/1/2025

RE: Acid Music Studio 11 places loops in start of tracks

@THUNDER-DOME Please be aware these are user to user forums and not a contact for any Magix staff. So you can only receive answers here from another user who knows how to resolve the problem. Sorry Jeff Forum Moderator

Movie Studio

2 answers, most recent on 10/28/2025

RE: [Closed] How to import a .avi or other movie file format into a project

@John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

@Esther-Rodriguez Welcome to the Magix users forums. First, can you specify exactly which Magix program and version you have, please? See the Help>About menu when the program is open. Second, assuming the program is either Movie Studio (from

Video Pro X

9 answers, most recent on 1/22/2026

Access violation error n NTDLL,dll

After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no