• Video Pro X

  One answer, on 7/14/2025

  RE: [Closed] Want to update to Sony Vegas 22 - but download it on to a new computer
  @tracey-harvey Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  @BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il explique
• SOUND FORGE

  9 answers, most recent on 8/14/2025

  RE: The cost of text to speech
  Grammerly lets you paste text in and give a character count  To determine the cost of a project it would be 1/number of characters the number of characters in the text to speech transcript.   Not knowing at the time the cost was $per characters, I
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Hi John,   I have listed info on the computer, CPU and Graphics card. Desktop H2EN00V, Inspiron 3881, BIOS 1.31.1 (tupe - UEFI) Processor Intel (R) Core (TM) i5-10400 CPU @ 2.9GHz Memory 16348 RAM Page file 7818 mb used, 9321 mb available DirectX
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Your system probably doesn't have the video codec for that file. It's easy to find out what codec is being used: download and install MediaInfo by following this Magix tute. On the View menu, choose the Text view then copy and paste the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• Other products

  One answer, on 10/1/2025

  RE: [Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"
  @Buystockinfun . . . . trying to understand why Vegas pro isn't listed anywhere including in the forum section under video . . . . Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later
• Video Pro X

  One answer, on 7/1/2025

  RE: [Closed] Upgrade
  @Bernt-Hansson Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There
• Movie Studio

  7 answers, most recent on 7/26/2025

  RE: VDL 2026 Crashing on Analogue Recording Stop
  @AAProds Hi Al. It might be useful to copy the crash log and post it (or the last bits if it is a large crash log) the next time it happens. Also have you looked at the new MXV files and compared them to MXV files produced by MEP 2021? Over the
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Hi Al What effects/enhancements do you typically apply to upscaling from SD to HD or FullHD to improve the image quality? Without using 3rd party plugins, pre or post processing outside of the video editor, I find MMS/VDL and VPX are
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Interesting. The cynic in me says that Magix had problems with Smart Copying and Rendering and have tightened up on the file compliance, so much so it won't even smart copy one of it's own AVCHDs in the latest versions. @AAProds Well
• Photostory

  12 answers, most recent on 8/9/2025

  RE: where is music in deluxe 2021
  @Robert-Madison Hi, Definitely the wrong place. This is a thread about where the music is in PhotoStory 2021. Please start your own topic (New Post) with an appropriate subject line, and indicate which version of PhotoStory you are using. BTW, the
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Something to try: when you've received the initial automated email, but, after a few days (a maximum of about 3 or 4) nothing further, reply to it (ensuring the needed ticket number is clearly shown) and request an update. JeffForum
• Music Maker

  One answer, on 9/22/2025

  RE: Unlimited Loops Issue
  @Daniel-Howard A serial number for a Magix software begins with a P3 and then six blocks of five numbers separated by dashes. Did you buy Music Maker 2025 or 2026? Between version 2018 and 2024 there was a Free Edition you could simply download and
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @George-Munro Hi . . . . magix movie edit pro mx . . . . This is a very old version of Movie Edit Pro from 2012. This version does not support the HEVC/h.265 video format and resolution many drones use. However, we need more information to confirm
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  All, I worked out the issue with that latest file (I should have checked before posting it): it is really an AVI with the HUFFYUV codec. Why it was made an MKV I don't know (not my doing), nor do I know why Magix opened it when it was an MP4 (I do
• Movie Studio

  One answer, on 7/27/2025

  RE: issue with loading purchase
  @Jerry-White Welcome to the Magix users forums. Unfortunately your first post here is very much lacking in detail! Please tell us at which step in the installation process the failure occurs. Assuming you have downloaded the initial file, which is
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis   Hi   I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder
• Movie Studio

  One answer, on 7/23/2025

  RE: Magix Movie Studio 2025 Suit
  @Sztanek-Thomas This might be related to the crashing I have encountered doing Analogue captures in Video Deluxe 2026 (similar program, just a name change). I posted about it
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo HI . . . . Program: Magix Video Deluxe Plus . . . . What is the version number as found under Help, About? . . . . Hardware setup: wich information do you need? . . . . See this topic for what is required and please quote processor
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model