• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  @thomas-linsinger We need you to provide the MediaInfo data requested, please! Your computer specification is very helpful but I have edited it to remove certain confidential data. I also have to say that I would personally consider it rather
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi @Paul-Fegan, Did you 'save' or 'Save as' the PCM file prior to encoding the MP3? If you do reinstall SFP-18, I would first try "Reset all preferences and clear cached data" in SF's 'File' menu. If that does not help and you plan to
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  I cleared out all ASIO reg keys and files and folders. Did not solve the issue. The only thing that worked was to upgrade to sound forge 18 which says 17 does not work with the latest version of windows 11.
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  What are the general length/duration) of the files you are encoding Paul .. if that makes any difference? What are the attributes of the master PCM (wave) files, so I can try to duplicate the behavior. A MediaInfo readout would be good. If you do
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @Gid So I opened MediaInfo to see it's properties & my MediaInfo will open one of those OSV's. Interesting. I normally "open" MediaInfo using the right-click context menu. It doesn't show up for OSVs. But if I open the program and the use
• Rescue Your Videotapes!

  2 answers, most recent on 7/10/2025

  [Closed] veg files wont open, message says no valid license (used for years)
  Was working on a new and very time sensitive video and when I went to save my veg file, the timeline went blank and a message flashed that said I don't have a proper license to operate the program.  I've been using it for many years now and this
• Photostory

  3 answers, most recent on 3/19/2026

  RE: using my own music on photostory deluxe 2025
  @louis-s Hi, Strange question with little to no context. Of course you can use your own music when creating a video. Why would you think otherwise? Is it because you don't know how to use your music, presumably an audio file, in the program? John CB
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Can-Dive What program did you use to create this file? It was posted on VideoHelp as part of a restoration discussion.
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @emmrecs Hi Jeff, Thanks for the information. I suspect MS as well as that is the only explanation for such an occurrence since MM 2025 has also been affected. I have loaded most Magix programs that I still have on the computer, new and old, and
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  As indicated by Marc, the solutions given by @kPeiffer here, seem to work, but I haven't yet tried any of them. For VPX17, here is what the changes to the registry are as per the proposed reg file: Windows Registry Editor Version
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  I exported to MPEG4 as shown in the attached file, but there is no sound.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Hi The problem with the MKV file is the video/audio codecs combination, ie MPEG-4 and MP3 respectively, these are not a supported combination. Try running the MKV file through a video converter such as Handbrake converting to MP4 h.264,
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  The saga continues... Definitely something odd with the 3060 exports (2720x1530 and 3840x2160 at various bitrates and also tried the UHD 5994 preset) on my TV (LG "4K"/UHD smart). I've made up a 1min 42 sec video of some drone footage with a
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds, @jak.willis Hi Al, Jak . . . . 1920x1080 25P (your files) are only supported for UHD bluray, . . . . I think there is a mistype there, UHD is 4K 3840 x 2160 which was never released as a consumer format, it was strictly commercial only,
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Faulting application name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Faulting module name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Exception code: 0xc000041dFault offset: 0x000000000099016dFaulting process id:
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Faulting application name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Faulting module name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Exception code: 0xc0000005Fault offset: 0x000000000099016dFaulting process id:
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @johnebaker it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the prerendered files folder. John, @Alfns point is that the VIDEO_TS folder is not created on the PC as a folder by the
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham, @AAProds, @johnebaker, @Can-Dive, @me_again, As I mentioned, the *.MKV file doesn't work even if K-lite is installed by default. I want to point out that sometimes it's unavoidable to convert older videos with a conversion program that
• Photostory

  15 answers, most recent on 1/28/2026

  2026 Manual doesn't agree with program - Split Photostory, etc.
  I have some projects that I would like to separate into separate Photostories within that project so that I can burn them to a DVD and have each story as an option to play. In the manual on page 95 the instructions don't make sense, I separate the
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks for that. Downloaded MediaInfo but it us way beyond me - rapidly got completely out of my depth. My mkv files were generated from old camcorder PAL tapes using PotPlayer if that helps - have heard good and bad things about PotPlayer. Magix
• Music Maker

  6 answers, most recent on 7/17/2025

  RE: What probability exist that the Ai di Music Maker can create existing?
  @MrVortex If you want to transform loops to something more original I also highly recommend this VST plugin: https://www.bigfishaudio.com/momentum.html This VST plugin will allow you to load audio files. But don't use the Magix loops file format
• Movie Studio

  11 answers, most recent on 12/4/2025

  Corrupted Audio
  The audio corrupted (cracking up) at end of music video project: 4/7 in to 7 minute video. What can cause this? Worked fine on previous renders, then adding the last 2 minutes of edit* (and incidentally having had issue with ghost audio on a track,