• Photostory

  One answer, on 5/9/2026

  Program hang
  Photostory Deluxe 2025 hangs at the intro screen and Task Manager has to end the program. Very annoying as the splash screen insists on running on top of other apps. I had no problem with the previous iteration. Running 64 bit Win11 Pro v. 25H2 on a
• Movie Studio

  One answer, on 7/13/2025

  [Closed] Registration Site Down?
  I've sent ticket requests to support twice in two weeks and have yet to get an answer, and I really need this product to work on my new machine. I've installed Movie Studio Platinum 12 and now it wants me to register the product before I can use
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  Did you download the video as 720p? If so how was the video upscaled/converted to 1920x1080 and was this conversion to Progressive (p) or Interlaced (i)? No, I downloaded them as 1080p. I downloaded them from YouTube. I'm assuming the uploader did
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: Video and Audio not synching
  @Zaza_from_Johor Zaza, you need the "Object Stretch" mouse mode". Ungroup your audio from the video, then go into object-stretch mouse mode: Then go to the end of your audio and click-drag to achieve what you want. If the audio is running
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  You can take any video (progressive), export it in Video deluxe 2026 .316 with Nvidia driver 591.74 as MPEG-4 H.264 with Nvidia hardware acceleration, and—as far as I have tested several times—you will get a jerky result.It's less noticeable with
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  John EB - apologies, just reread by last comment at 12.52pm on 10/10, which needs an addtional fact - When I was wanting to use my old MEP 13 on the Win 10 pc. it was with upgrading to Win 11 in mind, which turned out to be impossible anyway. I
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi Jak . . . . so the content itself was shot on tape. So all that’s happened is it has been scanned or upscaled to 1920x1080. So seeing as the content itself is not really HD, I am worried that any quality loss will in fact be
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson Based on those 3950x numbers, Carl, I'd still get a dedicated GPU. I realise my system in Intel but my CPU (i7-13700K) isn't much faster than the 3950x. I think my export times, using CPU only, are similar... slow! Approx 3x play
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds, @jak.willis Hi Al, Jak . . . . 1920x1080 25P (your files) are only supported for UHD bluray, . . . . I think there is a mistype there, UHD is 4K 3840 x 2160 which was never released as a consumer format, it was strictly commercial only,
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds AAProds wrote on 9/24/2025, 11:05 PM @ericlnz The image isn't changed. The two fields are the same. It's just that they aren't taken from two periods in time but are from the same time. When read as an interlaced file (instead of
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• Music Maker

  2 answers, most recent on 9/6/2025

  Why does music maker suck so much????
  so it seems like almost every version of this program is broken .. in fact broken is totally an understatment, like my version of mmm many have a problem that is enough to litrally get musicians to commit suicide or something equally as nuts as when
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: Video and Audio not synching
  @Zaza_from_Johor Zaza, you need the "Object Stretch" mouse mode". Ungroup your audio from the video, then go into object-stretch mouse mode: Then go to the end of your audio and click-drag to achieve what you want. If the audio is running
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: Video and Audio not synching
  @Zaza_from_Johor Zaza, you need the "Object Stretch" mouse mode". Ungroup your audio from the video, then go into object-stretch mouse mode: Then go to the end of your audio and click-drag to achieve what you want. If the audio is running
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  Hello...Thankyou :: However I don't understand any of that technical-jargon sorry. *_*(Interlaced / Progressive... ect)I am just importing regular Mp4 footage | Colour-Grading it | And then exporting it (as MP4)I've had this laptop for 3-4 weeks
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds, @jak.willis Hi Al, Jak . . . . 1920x1080 25P (your files) are only supported for UHD bluray, . . . . I think there is a mistype there, UHD is 4K 3840 x 2160 which was never released as a consumer format, it was strictly commercial only,
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  This a repeat request for assistance. I am using Sound Forge Audio Studio 17, which I purchased a few weeks ago, to digitze my cassettes and LPs. I recorded a 90 minute cassette, and followed the instructions from the vinyl restoration tool. I used
• Music Maker

  One answer, on 11/24/2025

  [Closed] Download Manager Doesn't Work!
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  Does this occur after saving the (Apply Fx Plug-in) FX Chain preset? On my system, after closing the chain window and reopening, the last used chain preset is loaded with all the last saved settings. OTOH, the timeline chainer stays active even when
• Video Pro X

  One answer, on 12/16/2025

  [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update
  Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  @Apollo89x Hi . . . . But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)" . . . . So this clearly is a technical fault with MEP! . . . . If you are seeing this message when