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@Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I

Movie Studio

5 answers, most recent on 10/22/2025

RE: Video Deluxe Premium 2026 - Program freezes, lags

@Alexander-Kozy Hi . . . . It only happens when I select the Effects tab. . . . Is this every time you select the Effects tab in an editing session, or just the first time you select it? Di you install the software with all the default settings, or

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

SOUND FORGE

3 answers, most recent on 8/22/2025

RE: Installation issue with ACID 11 and Sound Forge Audio Studio 17 on Win

How long ago did you purchase Vegas 21 and was it purchased directly from Vegas Creative Software (Magix) because the current Vegas version is 22 and Vegas 23 is expected to be published real soon.Are you referring to the Vegas 21 installation

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

I also will add the computer info i used and such. # System Details Report--- ## Report details- **Date generated:** 2025-11-17 11:36:33 ## Hardware Information:- **Hardware Model:** ASUSTeK

Movie Studio

20 answers, most recent on 10/9/2025

Video files not loading

I am using Magix Studio 23. I can open the software and add some photos. When I start adding video files, I can load the first 4 files. After that, I try to load 12 additional files. The loading gets to about 80% and then crashes, closing the

Movie Studio

10 answers, most recent on 11/9/2025

RE: program crash trying to extract audio to txt file for use as sub title

after trying all the recommendations i found that youtube has the subtitles up already that they create you just need to enable them when listening to youtube... but as we are Scottish its got a few things worded wrong so i will manually fix all the

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during

Off topic

163 answers, most recent 8 hours ago

RE: Magix support has not responded to support tickets for months

@Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem

Photostory

5 answers, most recent on 9/24/2025

Slideshow glitches

I am new to Photostory and I'm unable to find the answer to this quesiton. When I play the slideshow the photos glitch and are not smooth at all. I tried to export it to see if it is just the playback on the software, but the export freezes 20% into

SOUND FORGE

11 answers, most recent on 1/21/2026

RE: Licenses for songs used from Sound Forge

@John-Couto What author? There are some bad actors who simply claim they are the rights holders. For example, they take the royalty free music and add their own vocals and upload it via a distribution service. Then other users, like you, get flagged

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce surprisingly, with AMD CPU's outselling Intel, you would think that Magix would be at least testing them. Intel iGPU's are mature, while the AMD iGPU's are in their infancy so to speak. @Tusk as for "remnant" possible GPU drivers left over,

Music Maker

13 answers, most recent on 10/21/2025

2024 2025 2026 none of them work and support are ignoring my tickets

I have been a user since 1998 and had 2025 working albeit slowly earlier this year. I upgraded to 2026 and the system froze so reinstalled 2025 that froze so reinstalled 2024 and that worked for a week but froze again today. I've done all the

SOUND FORGE

6 answers, most recent on 8/5/2025

Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

I recently upgraded to SF17 from SF10 because I bought a new computer with Windows 11. SF10 would not install on the new PC because the license server for that old version no longer exists. I installed SF17 then launched it. Everything looked good

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

@loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows

Other products

One answer, on 3/2/2026

[Closed] Installion error on 23 vegas software

Ihave this problem installation Problem Description Application Name: VEGAS Pro Application Version: Version 23.0 (Build 302) Problem: Unmanaged Exception (0xc0000005) Fault Module: C:\WINDOWS\SYSTEM32\ntdll.dll

SOUND FORGE

5 answers, most recent on 11/30/2025

Lost trust in SF.

I keep wanting to upgrade, but I've paid for the upgrade 3 times in a row and the same bugs persist, I've stopped supporting the software, I would actually prefer they provide a upgrade of good will this time. Been using it since Sound Forge 3 and

Movie Studio

3 answers, most recent on 5/28/2026

RE: Seems to be a codec problem

@james-o7579 Hi . . . . MediaInfo analysis is:... Codec ID : mp4a-40-2 . . . . If this is the only codec data in the MediaInfo analysis then you have only the audio part of the video clip. From the Legria specs, the 2 encoding formats the camera

Other products

2 answers, most recent on 10/21/2025

[Closed] Sony Vegas

I have the software been holdin for years; Sony Vegas Pro HD Platinum 11.0; think it was free from something I bought from Newegg, and I would have had a different email address back then; I had it installed and working for a short time - way back

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

Thanks for your time, you are right, the video is from a Canon video camera. The audio is there at the start of the clip, it is when I move the slider to get to the end of the video (or further along) that it goes wrong, like wise if it does start

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

Thank You I am trying to fix it. I purchased 2 licenses from Amazon. One of them worked after going through the process of using the Voucher code. I understand that the company need to keep track of the serial numbers/licenses, but there has to be

Movie Studio

5 answers, most recent on 6/13/2025

[Closed] Rendering takes forever event hough I set rendering at the LOWEST Sett

Rendering takes an unbelievable amount of time, I even set the settings to the LOWEST QUALITY POSSIBLE, And this was done on a very short test video. used MP4 cuz I thought it would be the EASIEST for the Software to render...if there is an easier 1

Off topic

163 answers, most recent 8 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

Movie Studio

21 answers, most recent on 10/18/2025

RE: Why Chromma key - gives additional collours on video ? Why

@badbob Hi Thanks for the clarification, and trip down memory lane. I first started with Movie Edit Pro 11. Added 13/10/26 : From the software disc images it looks like you have MEP 2018 as the current version installed. With respect to the effect