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@tom_frank Hi. Exported frame rates from video editors is often not a limitation of the editor but the codec used for export does not support those frame rates. Some video editors do not use some available codecs that may do as they quite likely

ACID

6 answers, most recent on 9/25/2025

Does Acid pro have a CHANCE!!.

Does Acid pro have a CHANCE!!. Recently the owners of Acid Pro Magix sold off Samplitude, Sequoia and Music Studio. Here's the article.https://www.soundonsound.com/news/boris-fx-acquire-sequoia-samplitude-music-studio These three DAW's were really

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together. Sadly, I purchased the upgrade to SF18 PRO and it's unusable. I sent a message to Support via the website a

Samplitude

One answer, on 12/23/2025

Can not monitor Playback to Monitors

Focusrite 18i20 - Not able to Playback to Monitors I am using Samplitude 8X, (Properly Purchased & Registered) & installed. (to USB 18i20) Have configured for Focusrite 18i20.Can Record... But can not Playback to Monitors... Have

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@Odd-Aagesen I have hundreds of short DV Avi's created with my Sony DV camera and the mediafiles of a few random ones are identical to your mediafile EXCEPT mine for some reason under VIDEO shows Encoder Settings (I don't think this is important)

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 The NVidia GTX1600 is rather under-powered for a modern video editing app like Video Deluxe 2026, unfortunately. In my previous computer, running Windows 10, I had the NVidia 1650 and it was just about able to handle fairly complex video

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

Hi Al Thanks for the video clips, I see the same as you. Can you upload an original drone video for us to test with. Which export preset are you using? The MediaInfo data of the exports looks like the video is being encoded with PAL GOP settings,

ACID

3 answers, most recent on 11/17/2025

RE: waves 16 plugins cannot be added to chain

@Tinus72, @SP. Waves 16 plug-ins open in Acid Pro 11 for me, along with all other plug-ins I have installed. I have updated the four / six audio_plugin_*_server* files, so this maybe the solution, as suggested in another post (@SP may remember the

Video Pro X

One answer, on 12/16/2025

[Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update

Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •

SOUND FORGE

38 answers, most recent on 9/16/2025

MP3 conversion glitches

I've been using various version of SF to convert to MP3 for years without issue. Usually, I was batch converting files for elearning to 128 kbps MP3s. But recently, I had to batch convert some WAVs for an audiobook. The WAVs all meet the ACX

Music Maker

7 answers, most recent on 9/28/2025

RE: MM2026 34.0.0.6 VST instruments causing severe audio problems

Thanks @SP. that installer link worked fine. I did check the directory you mentioned, but all that is in that directory is 2026 premium (and now the one I installed with your link). It may or may not be worth mentioning when checking "My Products",

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

@GeeGee Welcome to the Magix user to user forums. The simple answer to your question is: from the three options you list choose the third one. You are wanting to register a Trial code, not a full serial code which will be given to you only after you

Photostory

2 answers, most recent on 2/8/2026

RE: Photostory deluxe 2025

@geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths

Other products

One answer, on 10/1/2025

[Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"

I got this e-mail and I can't tell if it's just a general e-mail for Magix or because I have Vegas Pro. It seems to want some kind of audio software besides Vegas in order to use these add-ons. I don't understand it at all. Is there a way to plug in

Photostory

2 answers, most recent on 12/4/2025

RE: Not getting support only getting Ai

@cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support

Movie Studio

8 answers, most recent on 12/27/2025

RE: Error while downloading covers from the store ...

My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@johnebaker The full line is 'Export with Smart copy successful' I didn't think it was necessary to type it out verbatim since it is plainly visible in my image. The text in the results box tells you what it determined what it needs to do and did,

ACID

7 answers, most recent on 9/22/2025

RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible

@NickHarvey, @SP. Waves 16 plug-ins (including L3 Multimaximizer/Ultramaximizer) open in Acid Pro 11 (11.0.2 - Build 21) for me, along with all other plug-ins I have installed. I have updated the four / six audio_plugin_*_server* files in the

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce I used no Apple equipment during this videoing session. I only use my iPhone audio as back up., a last resort as I know Apple files can have issues, like frame rate issues that prevent MEP from displaying the entire video in the timeline.

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham I advise against installing K-Lite at this point. Historically it has caused problems with already-installed codecs. I'll second @CubeAce suggestion re MediaInfo. It will tell us exactly what is "in" your MKV and we can go from there. If

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Hi Looking at the Task Manager image you posted, I see some potential causes of the issue: Microsoft OneDriveIf you are using OneDrive, and it is auto backing up, or your actual 'working drive' you can tell looking in MEP settings Folders

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@CubeAce, Thanks Ray. The varying contrasts and occasional rolling shutter effect are quite easily be removed or at least well subdued by Neat Video and a couple of NewBlues; the clip presented has no effects added at all. The pin sharp horizontal