• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @SP. HI Sp. . . . . Music Maker Ultimate come with a commercial license . . . . That is correct for versions upto Music Maker 2024 with subscription. with Music Maker 2025 it becomes unclear, and Music Maker 2026 the wording changes to 'Access to
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Thanks for the reply Yep have done that......didn't work. I have removed all of the 3rd party VSTs and the programme seems to function normally with just Magix own instruments and FX.....so I'm going to re-install the 3rd party stuff one at a time
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported
• Movie Studio

  3 answers, most recent on 5/28/2026

  RE: Seems to be a codec problem
  @james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version
• Photostory

  3 answers, most recent on 4/2/2026

  RE: How do I find additional templates for Slideshow Maker Wizard?
  @David-Robertson Hi The trial version is limited on features, templates etc. The extra content that becomes available, see image below, after purchase and activation contains all the extra features, templates, export formats etc. John EBForum
• Movie Studio

  9 answers, most recent on 10/14/2025

  RE: Post Editing Time Limit Not Necessary
  @johnebaker @emmrecs Hi I know this is an old post, but it's relevant in such matter. I noticed that I can no longer edit my music uploaded in the media section? I can no longer change the photo attached or change my description, I could do all of
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik Thank you for that information; please add it all as your signature! Your computer is a very similar specification to mine (see my Signature below) and I don't experience this kind of slowdown. What specific effects are you using and does
• Sequoia

  5 answers, most recent on 8/27/2025

  RE: Codemeter
  @Nicolas-Deuson You called Magix? Magix completely restructured since last fall. They were bought by a new owner (otherwise it would have been over) which completely turned the company around. They reduced staff from over 200 to 125 at the beginning
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  Guys,   all sorted i had looked at the advice from mmrecs  If you go to File>Settings>Movie (shortcut E)>Movie Information tab, does that supply what you need? but i was not sure how i tracked this to audit my files on the timeline so i
• Movie Studio

  No answers, created on 7/8/2025

  External audio recording corrupt or ???
  Hi All, I got Magix Movie Studio 2025 Suit. Once I done with editing (Video + video sound, External background music, Titles and Credits, like to add extra narration by external mike. Once I press the red dot the program froze, shutdown and
• Audio Cleaning Lab

  One answer, on 3/28/2026

  RE: Cannot install Magix Audio Cleanic 2014
  @Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @DarkWestern Number two, all my movies have a ridiculous amount of black video at the end. If I edit a 10 minute video, it always comes out with 3~5 minutes of black void at the end, and yes I have painstakingly gone through every second of the
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina Welcome to the Magix user to user forums. DO NOT DELETE YOUR PHOTOS FROM WHEREVER THEY ARE CURRENTLY SAVED! Photo Manager is a database record of where any photos on your computer are currently stored, it does not "save" the actual photos.
• Photostory

  6 answers, most recent on 8/24/2025

  RE: "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi . . . . the problem of transitions between slides disappearing . . . . Does this occur to a particular transition type, eg crossfade, or all transitions. What action makes them disappear? After moving an object away from its
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  btw, welcome to the Magix Sound Forge users community @Sarah-Lochridge, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command which has been known to resolve many
• Movie Studio

  4 answers, most recent on 9/11/2025

  RE: Overlapping Frames
  Hi John, Thanks for the reply. How do I tell if other objects/frames are blocked, and how would I unblock them? I'm not using any effects on "All Media." I'm using Effects, .... / Sharpness Tab. When that doesn't help, I use the AI Sharp Tab. I've
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  @Bernardo-Sala Hi / Hola After restarting the computer and VPX, all the Vitascene transitions have become available for me, see video below Después de reiniciar la computadora y VPX, todas las transiciones de Vitascene están disponibles para mí, vea
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Music Maker

  9 answers, most recent on 6/18/2026

  MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  I purchased Magix Music Maker 2026 (ULTIMATE) but It only sent me the link to download the premium version. I was also supposed to get access to ALL loops but this is not happening. I have already installed the premium so I need to know how to get
• Photostory

  One answer, on 1/29/2026

  dubbele foto's in de video niet in de tijdlijn
  Ik heb een video gemaakt met mijn foto's. Er was niks aan de hand alles liep goed. Tot op een gegeven moment, hij sloeg de film niet meer op en nu zie ik in het voorbeeldscherm en in de film 2 dezelfde foto's naast elkaar. In mijn tijdlijn is dit