• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @Tom_Sp @SP. @px41 Hi see my pinned post here for further enquiries here. As BorisFx has said ownership of Soundforge I am not sure how Tom can assist or proceed. Stephen Forum Moderator
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support
• Movie Studio

  2 answers, most recent on 4/22/2026

  RE: Video Deluxe | screen gets stuck to where I can't reposition it.
  @Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into
• SOUND FORGE

  One answer, on 1/15/2026

  RE: VU monitoring of record levels while muting monitoring of recording
  Hi @Paul-McKinney, "View> Record Options"The Sound Forge 'Record' UI was changed in SF-11 and basically remains.FWIW, the 'Remote record' feature was removed at some point after Magix's acquisition, but was brought back on a subsequent build.
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  None of the plugins that came with the Premium version of Video Pro X 16 are working for me. I doubt I’ll ever be able to use them – so I’ve decided I won’t buy any Magix product again.Based on my experience, not a single Magix product comes without
• Movie Studio

  4 answers, most recent on 11/4/2025

  RE: I cannot download more video content from Magix Hub
  Vegas is having the same problem and there are threads on the Vegas forum on both the Hub and text issues. The problem appears to not be Magix's but linked to Microsoft issues with the hosting.
• Video Pro X

  4 answers, most recent on 4/19/2026

  RE: Video Pro X16 zoom missing
  @MovieEditorr Hi In addition to @browj2 and @Alwyn comments, there is also the Camera zoom effect - see this short demo made with Phtosotory, the effect is identical in VPX. John EBForum Moderator
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Movie Studio

  One answer, on 11/29/2025

  RE: Remove second e-mail address & Activation, create a single Email?
  @Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Hi . . . . Forum is a pain in the neck. It's not uploading screenshot. . . . Magix are aware of the forum issue with uploading images and video and are working on it. John EBForum Moderator
• Video Pro X

  One answer, on 1/27/2026

  RE: HEVC Codex
  @norman-r HI The HVEC codec only becomes available on purchase of the full product, due licensing conditions, basically it has to be registered, for Magix to pay the licencing fee to the Licensor. HTH John EBForum Moderator
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  Hello @SP. This is completely new to me as a moderator. I'll check with Magix. I'll let you know as soon as I get a response. Regards,Rob
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Interesting. The cynic in me says that Magix had problems with Smart Copying and Rendering and have tightened up on the file compliance, so much so it won't even smart copy one of it's own AVCHDs in the latest versions. @AAProds Well
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hello Dave and welcome to the forum. I was the one who suggested you come here. Early Magix editors don't handle MP4s as well as the later versions but you never know your luck. The new versions are very much improved over MEP 14
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
• Movie Studio

  5 answers, most recent on 6/13/2025

  RE: [Closed] Import MP4 problems
  @Billy-Green8845 Billy, you may have been caught in-between versions: you trialled Magix Movie Studio 2025 but when you went to buy it, the system updated it to Magix Video Deluxe (same (updated) program, new name). Regarding your MP4 problem, the
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• ACID

  3 answers, most recent on 12/27/2025

  RE: Music Studio Error 24
  @Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the
• Movie Studio

  2 answers, most recent on 11/24/2025

  RE: téléchargement video deluxe 2013 impossible
  @catherine-p Welcome to the Magix user to user forums. Unfortunately your first post has nothing to do with the subject of this thread and so has been hidden. Please start a new thread with your question to include exactly which version of Movie
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike  You might try experimenting with the playback buffer setting. as SP stated, the Magix low latency driver has been known to to cause problems., sometimes, system wide
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• SOUND FORGE

  2 answers, most recent on 9/1/2025

  RE: Software is glitching.
  Does this behavior occur with PCM (.wav) file types or just MP3 or other lossy formats? btw, welcome to the Magix Sound Forge users community @Robert-Paul
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Please follow the advice given and download, install and use MediaInfo (it gives rather more information than the VLC data you showed). Also, please specify exactly which Magix video editing app you are using, as @johnebaker asked