Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

Hi @grig, which chainer mode are you referring to: the (non-destructive) timeline chainer or the destructive 'Apply Plug-in Chain' in the "Fx Plug-ins" MenuOn my Win 10 PC it returns to the last used chain preset, The individual plug-ins may show

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

@Glenn-Duran Sound Forge Audio Cleaning Lab is a "legacy" application. It's now going multiple years without updates and there will likely be none in the future. The support already knows all these bugs from user reports. To reach support click on

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

btw, welcome to the Magix Sound Forge users community @Sarah-Lochridge, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command which has been known to resolve many

SOUND FORGE

2 answers, most recent on 7/9/2025

RE: Lost sound forge file/program

Hi @Don-Scott4578 and welcome to the Magix Sound Forge users community.If you have Sound Forge already on the PC but it will not open, try the 'reset & clear cache' procedure, On the Magix versions, there a 'File' menu command, but that menu

SOUND FORGE

2 answers, most recent on 9/2/2025

RE: install Problem

@Victor-HUGO7807 Can you upload a screenshot of the install program you downloaded and ran? Usually, Windows puts newly installed program visibly into the Start menu that opens after you click on the Windows button in the Windows task bar. Sound

Music Maker

7 answers, most recent on 6/25/2025

RE: How do I cancel my subscription so it doesn't automatically renew?

@Sebastian-Biel Możesz również spróbować skontaktować się z infoservice@magix.net i powiedzieć im, że chcesz anulować. Obecnie nie mam Loops Unlimited, nie wiem, gdzie dokładnie to było pokazane, ale na pewno był przycisk do anulowania na ekranie

Samplitude

4 answers, most recent on 10/4/2025

RE: plugins window

@martmix Support for Samplitude 2025 can be found here: https://community.samplitude.com Besides that, there is an option in the settings that the Spacebar will play/stop if the main window is in the background (press Y to open the settings and then

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner Try the following: open the program settings and click on the button to clean up the in-app-store. The will delete the cache. You can also reset the program settings under the File > Settings menu. I recommend also, that you

SOUND FORGE

One answer, on 11/12/2025

RE: Does SoundForge (17) include playback speed control?

Hi @Chayim-Alevsky, most all versions of Sound Forge Audio Studio and Pro have the "Rate" (aka, scrub) playback slider at the center/left/bottom of the timeline. The J, K and L keys can also be used to control the tool There are also two

SOUND FORGE

4 answers, most recent on 9/20/2025

RE: Soundforge Pro 18 automatically changing the sound of my files

editing MP3 files in modern versions of Sound Forge might have changed and it handles them differently compared to old versions, so you'll encounter problems like audio glitches +11 to what @SP. stated!If you are editing MP3s or other lossy formats,

Movie Studio

5 answers, most recent on 7/31/2025

RE: How can I compare the various video products?

@Walter-Nezwisky Hi To compare the versions of Video Deluxe, formerly Magix Movie Studio, click the indicated menu item for the product. If you want to compare with Video Pro X, browse to the Video Pro X product page and click the similar link to

ACID

3 answers, most recent on 8/30/2025

[Solved] Acid Music Studio 10 - Cannot Register on New PC

Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John, An addition to my previous answer. If the program you want isn't listed in the menu, scroll all the way down and click "Choose an app on your computer." Go to C:\Program Files\MAGIX\Video Pro X17 and click on video_pro_x.exe; this

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

@GerritOut Your system probably doesn't have the video codec for that file. It's easy to find out what codec is being used: download and install MediaInfo by following this Magix tute. On the View menu, choose the Text view then copy and paste the

Movie Studio

48 answers, most recent on 9/29/2025

Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

Hi, I have got some H.264 MP4 files that are encoded in 1920x1080 @ 25fps. I have placed these files onto the timeline, using separate projects (new movie) for each file. I have then accessed the burn menu, created a disc menu, and chosen Blu-ray to

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

@SSB To get the extra content, go to the Help menu than choose "Install Extra Content". Click Yes to the Installations Manager prompt, wait for a few seconds then a box will appear with all the extra content. Do you see that? It looks like

Movie Studio

8 answers, most recent on 7/29/2025

RE: Text to Speech conversion

@Pete-Lowland Are you logged into the MAGIX Hub? At least for me, that is always a pre-requisite. Which edition of VDL 2026 did you buy? Did you register and activate it and then download any extra content which is available, via the Help menu? This

Music Maker

One answer, on 4/7/2026

RE: App Crashes when FX are Used on Vocals

@producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors

SOUND FORGE

6 answers, most recent on 10/1/2025

RE: Vinyl record and restore

Was this this a one-time occurrence? Or have you tried record then save multiple times, (after restarting the PC). I assume you have tried both the 'Save' and 'Save as' commands saving to Documents for instance. Try recording again, then copy the

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

Hi @Paul-Fegan , do you have 'Scroll Playback' (F6) enabled and 'Seek cursor on playback' (F) in the 'Options' menu enabled? That can cause the cursor to move off-screen. Also try selecting 'Edit> Center cursor' (\ or .) when it disappears. If

SOUND FORGE

One answer, on 11/2/2025

RE: How do I set sound forge to open at 48kh 24bit as the default

Do you mean the default sample rate and bit depth when creating a new file? (File> New) If you set the desired parameters for a 'New' file, subsequent new files 'should' be the same. If they are not, the default new file attributes can be reset

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

GeneralID : 0 (0x0)Complete name : F:\Video\Amalfi Coast Aug_Sept 25\STREAM\00215.MTSCompleteName_Last : F:\Video\Amalfi Coast Aug_Sept 25\STREAM\00619.MTSFormat

Samplitude

7 answers, most recent on 3/31/2026

RE: CC control of VST within Samplitude Pro X7

@terra3 Inside the VST-Plugin menu enable Hardware Controller Easy Learn mode. Click on a control you want to influence with your MIDI device, then move a knob or fader on your device. Both are now coupled. Disable Easy Learn mode again. Yeah, I