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Off topic
40 answers, most recent on 1/26/2026
RE: [Closed] Does Magix have customer support?
@Rod-Devonshire Hello welcome Please do not hijack other users posts with regards to PayPal payments, as you have another issue please create your own post with regards to Vegas, please click on the Vegas forum link at the bottom of the
Off topic
One answer, on 2/21/2026
RE: [Closed] Vegas pro 23.0 Error code 14 help pls
@MegaBlazekien You're on the wrong forum. Please go to the Vegas forums https://www.vegascreativesoftware.info/us/news-forum/ Also you've probably been dealing with Magix support whereas Vegas support may be better equipped to help you. There are
Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"
@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
Off topic
3 answers, most recent on 10/31/2025
RE: [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
As MagixDerek said, you need to go to the Vegas forum. But there appears to be a problem with the link so try this one https://www.vegascreativesoftware.info/us/vegas-pro-forum/
Rescue Your Videotapes!
21 answers, most recent on 3/2/2026
RE: what are correct driver(s) for the "video grabber" K0065 for win11?
@John-Wurm Hi . . . . CD has a line "Charge 1.0, 8542KA1. . . . . This means the USB grabber you have should be the K0065, it should be printed on the back of the driver casing. @SP. has provided the link to the correct driver. John EB
Off topic
8 answers, most recent on 5/12/2026
RE: Software Specifications
Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't there Not very helpful for any prospective customers. @johnebaker, @PATIENT-X are you able to bring this to the attention
SOUND FORGE
3 answers, most recent on 8/7/2025
RE: Sonic foundry WAS cool?
Thanks for posting the the above link @SP. I just saw the comment in a seemingly unrelated topic (Blu-Ray) over on the VCS forum a few minutes ago and made note of it.
Movie Studio
One answer, on 1/23/2026
RE: [Closed] Unable to Register - Problem
@Doug-Pauley You have a Vegas product so need to go the Vegas forum and the following link which provides the solution to your problem https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/
SOUND FORGE
4 answers, most recent on 2/19/2026
RE: Can't activated Sound Forge Audio Studio 9
@Zoran-Angelkovikj Have you carefully followed ALL the instructions in that linked post? They clearly include details of how to create that Activation Code. Have you also read the whole thread and seen the responses of other users of Sony software?
Movie Studio
7 answers, most recent on 12/3/2025
RE: Legacy Movie Edit Pro installer crashes in Download screen
did anyone ever have any luck with this? I have the same problem, support just emailed back saying that support is not available for the product...Is there a direct download link aviaalble that i can use to install it and then use my existing cd key
Movie Studio
12 answers, most recent on 11/15/2025
RE: Speech to text
Indeed, not obvious at all! I only found out because I eventually found it mentioned in a review of the software. You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link.
Movie Studio
11 answers, most recent on 3/13/2026
RE: You have deactivated cookies. You must activate cookies in your brows
@Stephen-Nichols8858 Hi and welcome to the forum - albeit the wrong one Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any future questions, about
SOUND FORGE
2 answers, most recent on 9/2/2025
install Problem
Please Help , I just downloaded the install file link and installed the program but do not see the Sound Forge Icon any where...And also can not find the installed program on my PC of Sound Forge 17
Other products
4 answers, most recent on 3/9/2026
Movie Delux 2026 Feedback button goes to Patches, not to feedback area
Good day to you. I needed to add a suggestion, but the FEEDBACK button points to the wrong URL, so I've forgotten what I wanted to suggest. LOL. #ADHD train, I don't need help getting lost. Please fix this tiny issue for me. The link should point
ACID
One answer, on 7/19/2025
Cant record audio....low memory
Screenshot included....Ive tried reinstalling program, Ive tried running with Windows 8, Ive tried running as administrator........cant figure it outLink removed by Moderator.
Other products
32 answers, most recent on 5/30/2026
RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
@emmrecs Hi Jeff, At the bottom of the link to the VegasCreativeSoftware page for Sound Forge Pro, they offer SF Audio Studio 17 for £28.99. @rose-h Hi, Try it before you buy to make sure that it works on your system and does what you need it to
Movie Studio
30 answers, most recent on 9/24/2025
RE: No sound from combined files
@Yoshinori-Tokuda Unfortunately the forum uploader converts your videos so those won't really represent your files. Could you please put one of your problem files onto Google Drive, Dropbox or similar and post the link here so we can analyse it.
Rescue Your Videotapes!
35 answers, most recent on 7/16/2025
RE: Geen geluid bij overdracht VHS-band
@MV650 Hallo Marc, Zie eens deze link: https://www.magix.info/nl/forum/opslaan-op-schijf--1312319/#ca1848153 Met vriendelijke groeten, ROB (forum moderator)
SOUND FORGE
15 answers, most recent on 5/8/2026
RE: Unable to Activate SF18 Pro after a reformat of my computer
Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was
Off topic
3 answers, most recent on 10/31/2025
RE: [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
First, you are on the wrong forum...go to http://VegasCreativeSoftware.info for Vegas relates questions. Second, it looks like you are trying to install the Deep Learning Models, not the main application. You have the wrong installer. You can find
Other products
One answer, on 3/22/2026
RE: [Closed] Sony Vegas Pro 14.0 and Movie Studio Platinum 14.0
@briley-e Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any questions regarding Vegas Pro and
Other products
One answer, on 3/17/2026
RE: MAGIX Photostory deluxe 2025
@George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator
Movie Studio
30 answers, most recent on 9/24/2025
RE: No sound from combined files
@Yoshinori-Tokuda Great, but you need to set the Sharing to "anybody with the link", as per my guide towards the bottom of this webpage: https://www.aaproductions.net/misc/gd.htm
Movie Studio
One answer, on 1/14/2026
RE: [Closed] Sucking, suck moive studio 13
@Me-Bob Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there This topic will be
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