• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Hi John Sadly, no website yet. I still get the 'website under construction notice'. I have managed to access the storage space at OVH using FileZilla. I can see that my website files are uploaded, but whether they are in the correct folder, I don't
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, could you upload one of the videos to Google Drive or similar file-sharing site and post the link here for us to analyse. In the worst case, it's easy to convert them to a format Magix can handle for editing. Microsoft
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  All, I've uploaded a folder to Google Drive containing two files showing the issue. It's not really noticeable on my 60Hz monitor but on my TV (2019 LG LED, 200Hz refresh rate) the jerkiness problem is obvious. Another thing I've noticed: when I
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Hi . . . . There is a further subdirectory in www 'index html' which is empty.. . Does this sound about right? . . . . This folder should have the image content and supporting files of the website, see image below as an
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  I really do not know. Have you tried enabling the legacy MP3 encoder and trying that? Replacing the "mp3plug2.dll" file in the 'FileIO Plug-Ins' folder may fix the issue, I tried the <.dll> MP3 file from SFP-15 which worked, but I'm not sure
• Photostory

  7 answers, most recent on 3/19/2026

  RE: Manual slide advance
  @Steve-Cramer Hi, It seems that you still don't understand what PhotoStory does. It's a workshop (project) to build a video file, using photos, videos and audio files, all edited as desired, and to which you can add text and effects. Again, the end
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hi Al Thanks for the video clips, I see the same as you. Can you upload an original drone video for us to test with. Which export preset are you using? The MediaInfo data of the exports looks like the video is being encoded with PAL GOP settings,
• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi, Where exactly should I post my inquiry? As you were told - on the Vegas forum. Again, scroll to the bottom of this page and click on VEGAS Forum. I do have a couple of comments about your questions as this could pertain
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @CubeAce Hi Ray I noticed that too and Films&TV does not even attempt to download a codec for the C330 MOV files, unlike the older Windows media Player. @nicolesharp100 Hi I will keep trying more codecs from HandBrake but otherwise it may be
• Music Maker

  7 answers, most recent on 6/25/2025

  RE: How do I cancel my subscription so it doesn't automatically renew?
  @Sebastian-Biel Możesz również spróbować skontaktować się z infoservice@magix.net i powiedzieć im, że chcesz anulować. Obecnie nie mam Loops Unlimited, nie wiem, gdzie dokładnie to było pokazane, ale na pewno był przycisk do anulowania na ekranie
• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  Thanks, I do have Video deluxe 2026!!!!!!!!!!!!!! I uploaded the wrong screen shot, sorry! As you see, I now have a new problem, and yes, I am sorry I started a new thread, as you may have guessed, unlike yourself, computers are not my strong point.
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @John-Murray8461 Hi The issues you are having may be Windows 11 related, if you logon to the computer with a Microsoft account. By default this installs and activates OneDrive, your Documents folder is moved to the OneDrive cloud storage. This can
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @CubeAce Thanks, I'll run the suggested programs from this thread. I've got a ton of USB ports, most of them Yellow and Blue, I never learned the colouring difference until now, thnx. None of my PC drives are USB, both are internal, C drive is 2TB
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Hi Thanks for the MediaInfo data. Assuming VPX 16 is not the trial version, and is fully installed including all the Extra Content available under the Help menu. The file appears to be standard 8K UHD AVC/h.264 video and AAC audio encoded
• Photostory

  2 answers, most recent on 4/8/2026

  RE: Difficulty finding a tutorial to animate pictures in slideshow
  @elizabeth-lBette Hi, Please upload your images directly to this site using the upwards arrow button near the right of the button bar above your comment. Also, please show the entire Photostory screen, not just parts of it so we can get a better
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff Hi . . . .  I started to cut and paste smaller chunks of the larger timeline into smaller independent timelines within the same project. . . . The project itself somehow became corrupted. Is there anyway to fix or restore this
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @emmrecs Perhaps it's old age and finding I can't keep up w/ technology like I used to, but I got tired of upgrading to new iterations constantly. I love this editing software, especially the audio editing I can do, since I edit musical
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox @Tusk After a long think I reread the entire topic. I have made most of my comments on my own experiences based on using 4K mp4 video files that have a maximum bit rate of 120Mb/s which is my mistake, so part of your problems could still be
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns Hi Thanks for the images, everything looks OK. Where is the audio for the video clip, is it still attached to the video? A bit of a long shot, try the following: Deselect the track 2 header, it should normally be grey  Move all the media
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  Thanks for your time, you are right, the video is from a Canon video camera. The audio is there at the start of the clip, it is when I move the slider to get to the end of the video (or further along) that it goes wrong, like wise if it does start