Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I own several products, including Vegas Movie Studio HD Platinum. I registered these products several years ago on the website of the original distributor, Sony. I reinstalled them during a computer update, but I can't use the products because they

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

Rescue Your Videotapes!

8 answers, most recent on 12/4/2025

RE: driver usb 2861

@gp63 'a burning device was not found on your system' That is a different problem! The message means that you do not have any disc burning hardware on your computer. HTH JeffForum Moderator

SOUND FORGE

3 answers, most recent on 9/21/2025

RE: SF17 will not completely load

@Gene-Greer Thanks. It looks like you have Sound Forge Audio Studio, which comes with the Music Maker ASIO driver. This one seems to have compatibility problems with your system and crashes the app. To uninstall Magix Low Latency you can press the

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi @PETER-SMITH1397 Have you tried using the free version of Revo Uninstaller? The free version is portable so you just need to download it and run the executable. It does not install on your computer. Not only does Revo uninstall your program but

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Thank you again for that further information. I have edited your computer spec to remove much unnecessary and duplicated data. Please add that edited version to your Signature on your Profile page; it will then appear at the foot

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 The NVidia GTX1600 is rather under-powered for a modern video editing app like Video Deluxe 2026, unfortunately. In my previous computer, running Windows 10, I had the NVidia 1650 and it was just about able to handle fairly complex video

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

@Strictly-East Thanks! Here the same problem occurred (AppHangB1) and it was caused by the audio driver. https://www.magix.info/us/forum/acid-11-quits-responding--1341184/ There are also some other tips like running sfc and DISM via the command

Samplitude

2 answers, most recent on 5/19/2026

ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.

CUSTOMER ORDER removed by Moderator ORDER removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Video Pro X

4 answers, most recent on 7/31/2025

[Solved] Multicam issues

I'm using Video Deluxe 2026 Premium Version 25.0.1.248, and I am having difficulty with the multicam functionality. I have been able to process two separate camera tracks successfully, but when I add a 3rd camera track the functionality falls

Movie Studio

One answer, on 9/3/2025

[Closed] MTS video files - no audio in MOVIESTUDIO 16

Hi there, I am wondering if someone can help me, it's hopefully an easy and straightforward enough fix. I have a lot of mts files from my CANON camcorder that I am wanting to edit in moviestudio 16 with and I have the video files playing perfectly

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

@Gid As I said, yours was a good example. I have recorded similar audio. I recorded the singer on the left channel, the guitarist on the right using an audio interface that only had left and right channels, connected to the computer by USB. So, the

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

@Robert-Lyons-48 Apart from the differences that @SP. has mentioned, the programs are tiered according to price so the higher the price the more functions that program tends to have. Also projects made in Vegas software are not really transferable

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@Carl-Johansson HI . . . . . I hope some others that are starting out video creation will not purchase the top tier gaming system and then discover a less costly system is just as good . . . . I totally agree with that. The concern I have with

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

Audio Cleaning Lab 4 is no longer available on Amazon. Actually I have been able to fully install ACL 10. Acl 15 almost completely installs after it tries and tries to read the CD. By importing files from an image of my old computer, it finally

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

Also, if there are missing files, you can start CMD as Administrator (type in cmd in the Search box, right mouse click on the Command Prompt and choose Run as Administrator). Once it starts, type in (or copy/paste) sfc /scannow Let it run. If there

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during

Other products

5 answers, most recent on 9/30/2025

RE: Independence Pro 3.5

@davidr1 In my experience, users have had problems loading the samples because they didn't run the Library installer. Yes, technically you can simply copy and paste the downloaded files from one computer to another, but they cannot be loaded without

Music Maker

One answer, on 4/12/2026

RE: saved songs and loops sounds Distortion, krashed, and plays to fast

@Anette-Vestergaard This might be an audio driver or sample rate problem. Do you have an ASIO driver selected in the Music Maker program settings, for example the Music Maker ASIO driver? You can also select the sample rate in the project

SOUND FORGE

3 answers, most recent on 8/22/2025

RE: Installation issue with ACID 11 and Sound Forge Audio Studio 17 on Win

@Sooyong-Shin Welcome to the Magix users forums. In addition to disabling your antivirus, did you also check that your firewall is set to allow connection between your computer and the Magix servers? JeffForum Moderator

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

Here is my Computer Spec Computer Profile Summary Computer Name: DESKTOP-N9NF9I3 (in WORKGROUP) Profile Date: 09 November 2025 20:56:31 Windows Logon: User Personal Home Use Only Operating System Windows 10 Professional (x64) Version 22H2 (build