Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Movie Studio

5 answers, most recent on 7/20/2025

RE: MP4 problems

@Anthony-Sferlazza Thank you! Now we need you to tell us a lot more about your computer: Operating System version and build; Type, Size and amount of free space on your hard drive(s); processor make and model; amount of RAM installed; GPU make and

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

Hi Reyfox I installed Chroma Key Studio after updating to Magix Video deluxe 2025 Premium. Weeks later I changed the CPU on my computer and did a clean install of the whole system and now the Boris plugin tells me that it is already activated on

Music Maker

4 answers, most recent on 1/8/2026

RE: Probleme saisie n° de serie

@Philippe-LeBannier Welcome to the magix.info users forums. You say you purchased the 2025 update. From where did you purchase it? I ask, because the 2026 update is the current version; I don't believe the 2025 version can still be purchased

Rescue Your Videotapes!

4 answers, most recent on 4/10/2026

RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel

@BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il

Music Maker

3 answers, most recent on 2/1/2026

RE: Content MMM2026

Hello SP, In the meanwhile I found some more information. That answers all my questions. Thank you for your time. Features of Music Maker 2026 Premium License Key Components FeatureDescription SoundpoolsIncludes 3 Soundpools and 1 Collection of

SOUND FORGE

9 answers, most recent on 10/16/2025

RE: Problem activating Sound Forge 9 using new method

I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between markers in version 9 than in version 16 or 18 for example. In version 9 you select by simply double clicking between the

Movie Studio

12 answers, most recent on 9/15/2025

RE: Does MovieEditPro Premium support LUT?

@magix_dr It is not so easy. As I wrote I can download MEP2021 version from my account on MagixServiceCenter. But please note - in a meantime (12months) I've upgraded this version to MEP2022 for free. So my latest version is (was?) MEP2022. Today I

SOUND FORGE

4 answers, most recent on 3/24/2026

Goodbye Sound Forge

Like a lot of people here, I've been a lot time user and a fan of Sound Forge since version 4.5c, when was it still developed by the amazing Sonic Foundry. It (was) a brilliant editor. Easy to use, fast, reliable. Things got much worse after version

Photostory

7 answers, most recent on 3/19/2026

RE: Manual slide advance

@Steve-Cramer Hi, It seems that you still don't understand what PhotoStory does. It's a workshop (project) to build a video file, using photos, videos and audio files, all edited as desired, and to which you can add text and effects. Again, the end

Movie Studio

3 answers, most recent on 10/29/2025

Unocking/activation IgniteColorCine

After installing MEP2022 on my new laptop, it was time to install the add-ons.I installed and activated some of these add-ons (proDAD) without any problems. However, I am having trouble activating IgniteColorCine Magix Pack.A screen appears asking

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Hi Error code -10 means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers

Other products

One answer, on 2/12/2026

[Closed] VEGAS PRO 22.0 crashes when opening some tabs

Hello! VEGAS PRO 22.0 keeps crashing, over and over again, whenever I click on the following tabs: "Video FX", "Media Generator", and "Transitions". I have already tried uninstalling it twice, wiping it completely from my PC everywhere, even as far

SOUND FORGE

6 answers, most recent on 12/9/2025

RE: reg custom fade scripts from old version not recognized by new reg

@Steve-p There was an old Sony Preset Manager tool. It lets you manage presets for Sound Forge and Acid. Preset Manager 2.0k Build 114 info https://web.archive.org/web/20150209065845/http://www.sonycreativesoftware.com/dl/dl.aspx?dwnid=115 Download

SOUND FORGE

2 answers, most recent on 7/9/2025

RE: Lost sound forge file/program

Hi @Don-Scott4578 and welcome to the Magix Sound Forge users community.If you have Sound Forge already on the PC but it will not open, try the 'reset & clear cache' procedure, On the Magix versions, there a 'File' menu command, but that menu

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

Gid said "Also it says - 'Boris FX BCC Chroma Key Studio - New'.I have Boris Continuum so I can't check" ... ... I got that with Movie Studio 2025 so not new with VDL 2026. I got Mercalli Pro 6 with Photostory I think. I know it was a good deal. If

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long

Audio Cleaning Lab

22 answers, most recent on 8/3/2025

RE: Webradio

@dave-l Let us make sure that your computer can record itself. For this, you need virtual recording devices like 'Stereo Mix' or 'What you hear'. For this, press the Windows key and R on your keyboard to open the Run window, then type mmsys.cpl and

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Can-Dive Hi Can-Dive @AAProds made the observation that this extension, M4V, is the default for Handbrake . . . . This is easly changed in the programs Tools, Preferences, Output files option: A common pitfall with any video editting, is straying

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I started a 30 day trial of ACL 4. Ok it is organized to look like the familiar ACL, but does not have a feature I used a lot namely DirectX plugins. I could add a sharp high Q filter to get rid of one hum frequency, listen to it, then go on to

Sequoia

5 answers, most recent on 8/27/2025

Codemeter

Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this

Movie Studio

9 answers, most recent on 8/10/2025

RE: Is MS 2026 really any better?

@Pete-Lowland Hi, TTS and STT in Movie Studio, Video Deluxe, Video Pro X are from Microsoft, which is why you find the same voices in ClickChamp. You can subscribe to MicroSoft Azure to get the TTS features for free (there is a big yearly limit) if

SOUND FORGE

13 answers, most recent on 8/8/2025

Can't register SF-7b even with the key

I sent the text below to Magix Support 2 weeks ago and have not received a reply. Meanwhile, I found out that my product is registered with Magix. Why should my new registration not work? Thanks for any help! ================= I have been using SF-7