Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

It saddens my heart the lack of information and how this Server issue being tackled. One of the biggest issue since moving from 31 QT framework to 32 i believe. But i'm standing here alone (together apart with many others still) and missing more

ACID

One answer, on 8/20/2025

Custom Drum Samples?

Acid Music Studio 11, is it possible to load my own drum samples into one of the included drum machines? I have unique sounds I use and need to figure out how to get them into AP11.

SOUND FORGE

7 answers, most recent on 3/12/2026

RX VST Plugin Issues

My iZotope RX 10 VST plugins suddenly stopped working. I was using the de-noiser. Made it too strong and hit undo, then when I try to open the plugin to try again, it no longer opens. No error or anything. All other iZotope plugins work and every

SOUND FORGE

6 answers, most recent on 10/1/2025

RE: Vinyl record and restore

@Greg-Gordon We need much more info. Which directory are you trying to save to? Which file format? How many audio channels? Which version of Sound Forge do you have: Pro or Audio Studio? Can you upload screenshots of the error message and your

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

Other products

One answer, on 3/17/2026

RE: MAGIX Photostory deluxe 2025

@George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator

Video Pro X

4 answers, most recent on 8/15/2025

Reset programme settings to default. How to reinstall after restart.

Reset programme settings to default Video Pro X 16 Latest Updated version. Windows 11 I had an error generated that there was a codec issue when rendering in HEVC format. The same error was given for the MPEG4 output format. The suggested fix by the

Movie Studio

7 answers, most recent on 9/4/2025

Video playback stutters

The video playback stutters with some large files. How can I minimize this? Are there any options? Program: Magix Video Deluxe Plus operating system: Windows 11 Hardware setup: wich information do you need?

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Yes GRB, I understand your points and totally agree... I feel very disappointed (at the moment) by BORISFX on this issue... let's see how (and if) there will be further developments on this subject. Regards and "see" you soon.

Movie Studio

3 answers, most recent on 10/21/2025

RE: The program Magix Video de luxe 2026 will not start

@JanErik-Berg Hi, Honestly, I don't understand how people can think that a community of users would need to know your order number and serial number. In addition, you posted your email address. Remove them immediately before someone steals your

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

@JRH Hi How odd ! Are there loud background noises and/or do the speakers have strong accents/dialects ? I have tested a video with noisy intermittent drilling in the background and the Text To Speech isolated the speech with no errors. John EB

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

@Andrew-Goode Hi . . . . I've now upgraded to Windows 11 Home 25h2 . . . . That may have made matters worse, especially if you are logging in with a Microsoft account. You may have OneDrive activated and syncing your Documents, Desktop and Music

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

I don't have VDL 2026, so can't speak on difficulties installing it. I've never had any personal issues installing Magix VPX or MMS/MEP. I wouldn't give up just yet. You paid for the software because you wanted to use it. How about listing your

Music Maker

10 answers, most recent on 3/22/2026

I need to get a refund processed but Magix support keeps bouncing it

Hello,I need to get a refund processed, but Magix support keeps bouncing it with an irritating AI response, asking for non-related system information:Where, and how can I contact Magix support for this refund? Magix support level is severely

Movie Studio

One answer, on 4/17/2026

Re-installing Magix video delux 2026

Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux

Movie Studio

14 answers, most recent on 6/14/2026

RE: Formatting Drive

@me_again Hi Andy. I think it's a great question as there used to be advantages and disadvantages to doing either regarding access times or amount of wasted disc space used. How much of that still holds with SSDs and faster computers in general I'm

SOUND FORGE

11 answers, most recent on 1/21/2026

RE: Licenses for songs used from Sound Forge

So I decided to go to Haawk's website to see if I could find a better resolution to the Copyright problems. They have a Whitelisting process where you can explain your licensing and provide your Youtube channel address so they wont flag the story

SOUND FORGE

One answer, on 5/8/2026

RE: On Windows 11 activate my Sony AUDIO Sound forge 9 Sft Ware

@michael-habib Welcome to the Magix user to user forums. Sound Forge is now owned by BorisFX so please read this post in the BorisFX forums about how to activate such an old version of the software. BUT, it is very possible that such an old program

Movie Studio

5 answers, most recent on 12/18/2025

RE: Template/Basic Intro/Outro issue when inserting to video

@Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would

Video Pro X

One answer, on 7/1/2025

[Closed] Upgrade

I have Sony Vegas Pro 17 and want to UPGRADE to ver 22. It is not possible to bye from the US site any longer. I live in Sweden, Europe. How can I uprade and for what price?

Movie Edit Now

5 answers, most recent on 3/28/2026

Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 You don't mention the use of any graphics card on your system and no matter how powerful a CPU you may have, or how much system ram you have, without a sufficiently powerful GPU it could well strain the system to a breaking point. System ram

Movie Studio

One answer, on 1/11/2026

RE: I cannot MAGIX TTS services.

@Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use