• Movie Studio

  One answer, on 12/5/2025

  [Solved] Codec Magix
  Hello, I purchased a codec online (order number Removed by Moderator), but I'm unable to install it. My code is Removed by Moderator. Thank you for your help.
• SOUND FORGE

  One answer, on 4/10/2026

  Serial
  About the map to a product code or product key code a product key that comes I think it was online and the 7:15 up come with it it keeps asking me for eight serial number where do I find the serial number for
• Other products

  One answer, on 10/19/2025

  [Closed] DVD Architect Studio 5.0
  I am unable to perform online activation for DVD Architect Studio 5.0, so please tell me how to resolve this.
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  The goal is to rotate the video by 90 degrees clockwise and then export in a modern compressed format for sharing online.
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  @allita99 You can update the Windows recovery images with the command DISM.exe /Online /Cleanup-image /Restorehealth and then try sfc /scannow again. Also try restarting your computer computer via the Restart option (do not only use the Shut down
• Movie Studio

  One answer, on 11/20/2025

  [Closed] Installer SONY VEGAS MOVIE STUDIO PLATINUM 8.0 sur windows 10
  I have a license. I want to install Sony Vegas Movie on my computer. I can't register the license online.
• Audio Cleaning Lab

  One answer, on 1/23/2026

  RE: Compatible with Windows 11?
  @Roger-Goss Why do you need to change your computer? Simply because Microsoft ceases support of Windows 10? I think it will still run fine for years and there you can still use Audio Cleaning Lab 2017. Even if you a get new device for security
• Movie Studio

  8 answers, most recent on 3/13/2026

  [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  I have Video Deluxe Plus (2026)...However when I've gone to Extra Effects | Plug-Ins=I get a dialogue box saying "A video effects plug-in could not be found".Then it goes on to say that this is probably because no plug-ins are installed.When I have
• Web Designer

  2 answers, most recent on 10/3/2025

  RE: Error No.6
  @Nigel-Watson I hope you have an installation CD-ROM to reinstall the software. I'm pretty sure that it's no longer possible to download such old software from your Magix customer account. Make a backup of all your projects and everything you
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  [Solved] Error Message -24
  Hi everyone,   I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want
• Music Maker

  2 answers, most recent on 12/20/2025

  RE: [Solved] Soundpools
  @dpizza To my knowledge there were only two Soundpools added since late May. Bar Piano and Fuzz & Feels. The reason is that Magix got sold to a new investor. They reduced staff massively, shut down online services and sold off program like
• SOUND FORGE

  8 answers, most recent on 9/30/2025

  RE: Sound Forge 18 - questions before buying
  Text-to-Speech seems to be only a integration of MS Voices. It only works online via Magix Hub - and you have only 5.000 Characters. If you need more capacity you have to buy them.
• Audio Cleaning Lab

  2 answers, most recent on 11/30/2025

  cannot active audio cleaning lab
  Hello, I am trying to active audio cleaning lab version 22 on Windows 11 25h2, but the following error message An online connection could not be established. any help would be greatly appreciated. Thanks
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  i haven't changed my email in seven years and I still have to re-sign in, re-register, reload the whole thing every single time I open it, usually after it crashes. 2019 took me far, but this is all but useless. I don't want to do ANYTHING online
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you Emmrecs (Jeff?) - yes, found Signature bit earlier today and added it. Sorry if I'm not using this forum correctly. Have looked at my Trial version and think I'm right that when you click on "Help" in the program, unlike old MEP13, context
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: MMM 2014 fresh reinstall from website
  Thank you, SP. Have you seen the d103.magix page online? It tries to claim it will be compatible with all later versions. It sucks to not know this in advance, sure. I will check how to create that firewall exception. Cheers.  
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  @FetusK Hi Please do not post multiple times on the same topic, 2 later posts have been hidden. This is a user to user forum not Magix Support. A response time to a post or comment will depend on a user who has experience of any issue you are having
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• Video Pro X

  8 answers, most recent on 8/28/2025

  RE: AI offline ?
  @the_franz Hi In Video Pro X17 the “AI sharpness” does not need to be online. The only features that need to be online are those in the Magix Hub, such as Text to speech. If you are capturing/digitising VHS, Super 8 or Hi 8 recordings I would advise
• Music Maker

  3 answers, most recent on 8/11/2025

  [Solved] Activation Key Registered But Not Registered
  I just did a complete format and reinstall of my PC and now can't get Music Maker 2023 to accept my key. I tried going to My Products and it shows I registered the product and gives the date. But it doesn't show the actual key (which thankfully I