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@Christopher-Burke You have Windows, correct? Magix sold some apps to Boris FX, for example Samplitude, but they didn't sell Independence to them. So it's odd they redirect the link to Boris FX. Maybe a mistake from the Website editor. But the

Video Pro X

6 answers, most recent on 8/16/2024

[Solved] split large file into two parts

Please can someone help, i have a large 19GB video and audio of of over 2hour 15min, i need to put this into two part, how do i do this under save or render. i have tried to save it but it keep the original 19gb file. this is a show part one and

Movie Studio

5 answers, most recent on 4/24/2024

[Solved] can't access previous saved projects Movie edit pro 2019

When I go into the folder Movie edit pro premium, to view the previously saved projects, most of them are now saved with an mv file, which when you click on it, it says which app to open it with, and you can't open it with an app, so not sure how to

Photostory

3 answers, most recent on 5/20/2024

[Solved] Mixing down issue

I created a slideshow with photo story but when I export it and create a windows media file of it, two thirds of some of the videos are cropped off. Like I can only see a third of the video, like it's been cropped off and I can only see the left

Music Maker

6 answers, most recent on 8/24/2025

RE: Buffer Crackle

Hi Frank go in to the program settings and see how many ASIO drivers you have. Then report back.

Music Maker

3 answers, most recent on 6/17/2024

[Solved] Problem with purchased sound pools

when I go to the Store in music maker it shows I purchased 3 soundpools (SEE IMAGE ATTACHED) (commercial license)but in loops they are greyed out and says no loops?? A. How to fix this? B.Why does this happen? Note: Not happening on all of the ones

SOUND FORGE

One answer, on 1/2/2026

Register my Youtube Channel ID with Storyblocks

How can I register my youtube channel ID with Storyblocks / Sound Forge 18 so I don't get flagged for copyright every time I use a song from SF18.

Movie Studio

13 answers, most recent on 9/13/2025

RE: Wich graphic card is better for Chroma Key effect ?

@dan_lachance Just noticed your previous post. How much free space is on the C: drive please? Ray.

Movie Studio

3 answers, most recent on 3/12/2024

[Solved] How to COMPLETELY uninstall MEP | So can do a clean re-install?

I have MEP Pro Plus (2022).The program has developed a bug which now causes it to freeze-up for 10-seconds, approx 30-seconds after the program is opened...Every single time (no matter what video is loaded / or even if there's no video at all

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

And now it is working in SF16. I have no idea how it is working now, but wasn't a second ago. My best guess is installing and trying SF18 fixed/changed something so it can work now. Anyway, thanks for the help and ideas.

Music Maker

2 answers, most recent on 3/10/2024

[Solved] Loop Waves display issue

Hello!It's me again with another issue to resolve.🙃I realy don't know how to explaint it anyway so i will join a picture about it.but basically, we normally see audio waves on every loop. We can see where it starts and where it ends. But in my case,

Other products

One answer, on 6/12/2025

How do I change categories in Independence?

Dear Anyone. So I've got Independence 2 loaded and I'm in the Browser window, with all the categories listed, because I've only just opened it. I decide I want an arpeggiator, so I click on the category and get a list of all the arpeggiators. And

SOUND FORGE

6 answers, most recent on 10/28/2024

[Solved] Issue with context menu in soundforge 18 (again..)

Hello there,i'm using soundforge since some times...but when i installed Soundforge 18, i had the context menu of soundforge 15, 16, 17 and 18..I read that to fix this i had to uninstall everything and installing again soundforge 18.yes, it's worked

SOUND FORGE

7 answers, most recent on 1/17/2025

[Solved] How to correctly write subchunks for regions and marks programmatica

I'm a SoundForge user but I'm also a developer and I'm making an application thatmakes modifications to wav sound files that have regions. From my application I can correctly read the regions and marks made by SoundForge but when I save the filewith

ACID

No answers, created on 4/11/2026

Files auto saving under newest acid and an older version

how do i stop files from saving as the newest acid file and also as an older verision of acid?

Music Maker

11 answers, most recent on 11/21/2024

[Solved] Mouse zoom not working - and pdf download

I've been a user since 2018. The software help menu just gives old references for clicking a thousand times a minute just to navigate a project. Cannot zoom in any way with mouse or ctl,alt,shift. Only onscreen native controls which are completely

Movie Studio

4 answers, most recent on 9/11/2025

RE: Overlapping Frames

Hi John, Thanks for the reply. How do I tell if other objects/frames are blocked, and how would I unblock them? I'm not using any effects on "All Media." I'm using Effects, .... / Sharpness Tab. When that doesn't help, I use the AI Sharp Tab. I've

Samplitude

2 answers, most recent on 10/10/2023

[Solved] Meters freeze in playback Samplitude ProX2 suite

Help!! I've had this problem before and can't remember how I resolved it. The Meters rise to a peak level and freeze (hold that position). They are normally dynamic and move as the SPL moves...I need to see the dynamic range as it happens. How to

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

Thanks for testing! Makes me wonder if you have a more powerful computer build how much more time would be saved. I work mainly in 4K. Depending on what I am shooting, sometimes 4:2:2, and sometimes 4:2:0. But always in 4K.

Movie Studio

4 answers, most recent on 1/15/2026

RE: Objects in timeline not playing back video but plays back sound

Hey Thanks for the info. I will check this out in the next week or so. Sorry, I didn't respond sooner. I couldn't figure out how to find my post after submitting and just now found a way.

Other products

5 answers, most recent on 9/30/2025

[Solved] Independence Pro 3.5

I purchased Independence Pro when it was originally Yellow Tools. The software was originally 3.1 then you had to manually upgrade to version 3.3. Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I

Movie Studio

19 answers, most recent on 7/22/2024

[Solved] Video gets distorted when opened in Movie Studio 2023

Hi. I would like to edit an mp4 file Ratio 1:1 (720x720). I start a new project - social media - square 1:1. When I open the video it gets distorted. I seems to have a black bar on the top and bottom. How can I fix this? Thank you!

Rescue Your Videotapes!

No answers, created on 1/12/2026

Impossible to import videos

Product: MAGIX Video Saver Version 4.0 . Operating system Window 11. All is set up and connected, but when I select Import Videos, it's not possible to continue.How can that be solved?