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Thanks Gid I had tried the Window Reset (several times) but the problem persisted. After reading your post I tried again (same result), but then I noticed a tiny bit of blue line beneath the tools row. I clicked on it and suddenly the storyboard

Music Maker

2 answers, most recent on 12/29/2025

RE: [Solved] Which Soundpools are included in MM2026 Ultimate

I was able to find the answer, it is the "Bestseller Bundle". The page doesn't currently list what is in it but from the picture it is possible to get a pretty good guess https://producerplanet.com/us/article/soundpool-bundle-bestseller-23764/

Samplitude

2 answers, most recent on 11/9/2024

[Solved] Instruments not downloading and installing

I've just recently purchased the Samplitude Pro X8 Suite during the Black Friday Sale, and I've installed everything without too much trouble. However, I'm hitting a road block when I attempt to download the remaining Vita instruments, Independence

Rescue Your Videotapes!

4 answers, most recent on 4/6/2025

RE: [Solved] Activating MPEG2?

Thank you for your fast answear. Before i saw them, i found this respons on a another question. * Shut down the software and restart it as an administrator .(right mouse button on the software icon, then select "Run as administrator") Try the

Samplitude

2 answers, most recent on 3/9/2025

RE: [Solved] Just Bought Music Studio X8

OK I didnt have "Rewire" enabled. Quick rescan and good. Quick read of the MANUAL gave me the Answer.

SOUND FORGE

9 answers, most recent on 10/16/2025

RE: [Solved] Problem activating Sound Forge 9 using new method

@rick-a You definitely need support to merge both accounts into one. I recommend you open a new ticket and ask them that you want to merge your old Sony login with your current Magix login. Hopefully the AI bot will then inform some human support

Video Pro X

2 answers, most recent on 9/20/2024

[Solved] Reinstall Ultimate Traveler Package in Travel Maps

I have upgraded my Travel maps program and now no longer have access to some of the Avatars that I used to have(they are locked). It says I have to buy "Ultimate Traveler Package" but it is not for sale anymore. I do have access to download the

Music Maker

2 answers, most recent on 9/20/2024

[Solved] Bug: IN and OUT point disappears!! :(

Hi. I have been battling M:MM all day today. It seems the IN and OUT points keep disappearing to zero. No amount of Left-Clicks, Right-Clicks, Middle-Clicks helps. I scoured the help and internet, no help. Both Bing Co-Pilot and Google Gemini gave

Xara Designer Pro

2 answers, most recent on 1/5/2026

RE: [Solved] Text and photos not appearing on the preview

@Ed-Watkinson HI Magix no longer retail, or support Xara products, this returned to Xara in May 2024. I would suggest you post your question in the Xara Community forum for Designer Pro John EBForum Moderator

Music Maker

2 answers, most recent on 7/18/2024

[Solved] How to delete properly

So MM still doesn't work after all the suggestions I've been given, so I want to delete it completely off my laptop, as I'm going to switch it over to my PC. The problems I was having shouldn't be a problem then, so I need help to delete MM

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

SOUND FORGE

5 answers, most recent on 1/5/2025

[Solved] SF Pro 18 Suite - Spectral Layers

I have Sound Forge Pro 16 perpetual and am thinking of upgrading to Sound Forge 18 Pro Suite perpetual to get Spectral Layers 10 Pro which I understand is part of the Suite. I'm mostly interested in SL unmix functionality. The US region page

Photostory

9 answers, most recent on 7/28/2024

[Solved] Added text settings

I'm running Magix Photostory Deluxe 2023 on Windows 11 on my HP laptop and I'm currently creating a DVD of my recent holiday. I'm now up to adding text to a number of the photos but I just can't work out how to keep the settings as I want them ...

Movie Studio

12 answers, most recent on 11/15/2025

RE: [Solved] Speech to text

@JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is

Samplitude

3 answers, most recent on 1/19/2026

RE: [Solved] Samplitude keeps crashing with ASIO4All

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

Samplitude

One answer, on 10/8/2024

[Solved] Waveform sizing.

Pro X8 - Windows 11.In ALL previous versions of Samplitude from Samplitude 8, the waveform was scaled up or down as I adjusted the track editor fader.This isn't happening (or has stopped happening) in Pro X8 How do I get it back, has it been removed

Other products

One answer, on 11/17/2025

RE: [Solved] Unable to install Independence library on PC (parallels) or Mac

UPDATE: Despite the above warning screens, I have come back to the computer a couple of hours later to find a message saying the library install was successful. And it all works. Might have been user error, but not sure how. Maybe it was downloading

Movie Studio

One answer, on 1/13/2026

[Solved] Movie Studio 2023 Platinum - Audio "Could not connect to device"

Windows 11 - 32 GB Ram - Intel Ultra 9 Core 2.50 Ghz Screen Capture cannot connect to audio device. I clicked on "Recording Level" and been taken to the system sound menu, selected "stereo mix" as default device" (no other options available.)

Music Maker

5 answers, most recent on 7/7/2024

[Solved] installation version

I had to uninstall magix music maker. I bought the Magix Music Maker 2023 Premium license, but at the beginning of 2024 I started using the Magix Music Maker program. I don't want to install 2023 again because this version is outdated and has no

Music Maker

4 answers, most recent on 11/16/2024

[Solved] I'm new to Magic Music Maker 24, anyone have any tips?

I need help discovering all the new plug-ins and features included in Magic Music Maker 24 premium. Any tips are appreciated very much! Ty! Windows 11, Dell Optiplex mini PC

SOUND FORGE

2 answers, most recent on 4/4/2025

RE: [Solved] Clicks and Pops when Waveform displayed

When playing audio in SF18 there are clicks and pops ONLY if the waveform is displayed. If I minimize the file window it plays fine. hi @Frank-Basile, I do not recall other reports or have experienced this issue in SFP-18. Iff this is occurring with

Video Pro X

46 answers, most recent on 5/14/2025

[Solved] VPX16 plays Sony XAVC with no sound

I was investigating an issue where a Sony XAVC video file played but not its associated audio. I found this old post from 2023 where the OP had the same problem. He provided sample files which are still available to download. The OP indicated that

Video Pro X

4 answers, most recent on 6/28/2024

[Solved] Fader handles appear to be locked.

I am using Video Pro X ver. 15.0.3.154. I am going back to re-edit a file that I need to make some changes to. For some reason, I can no longer control the fade in or out on any clip and I cannot add a fade to any clip. I simply cannot grab any

SOUND FORGE

11 answers, most recent on 5/10/2025

[Solved] SF 18 Pro Trial Crashing

Sorry to say again, but I'm having more crashes. Load up the default view. Add in a basic bass line wav. Push Q to loop. Play with spacebar then again to pause. Held down arrow key to move to a spot, push M to add marker. Push spacebar again and the