• Music Maker

  4 answers, most recent on 5/20/2023

  [Solved] Phoning home constantly fails
  When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just
• SOUND FORGE

  One answer, on 1/31/2023

  Error: when trying to record
  Every time I Hit the Record Monitor or record, it states device not found. I Have reinstalled program still same Error.
• Music Maker

  9 answers, most recent on 8/1/2023

  RE: Not able to activate my product
  I am not seeing a problem with my email Removed by Moderator. So, I uninstalled the program and went to a link which now ask me to put in the serial #, once loaded an error came up, "shopmanager Cache DBerror. Driver NotAvialiable? Does that make a
• Movie Studio

  61 answers, most recent on 7/25/2024

  RE: My MAGIX software will not cut a DVD to Disc
  @rickduley Downloaded OK, the first issue is that the ISO is 5.5GB, so it won't fit on a single-layer DVD. That probably generated the (vague) Windows error message. Second issue is that there's a problem with the layer-break info. Here's what
• SOUND FORGE

  11 answers, most recent on 5/10/2025

  RE: SF 18 Pro Trial Crashing
  @ItsMeTho In case sfk files get modified during file editing, you might lose the waveform graphics, but maybe this also makes the program unstable, but that's just a guess from me. Makes no sense that the Reliability Monitor isn't showing any
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Hi, SP and John, I wanted to follow-up and just say thank you for letting me vent on both of you. My nightmare is over. It took until early January 2025. UNACCEPTABLE AND HORRIBLE. The support from Magix and from Izotope is just awful. It takes
• Music Maker

  3 answers, most recent on 3/9/2024

  RE: Music Maker 2024 Premium edition KEEPS CRASHING
  @Crayyy Hi The MUMA location error usually occurs when using an external audio interface ASIO driver mismatch. If this is the case in Music Maker program settings the audio device must be set to use the external audio device's drivers not the Magix
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  @JJJJ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive Hi, I just got around to rechecking out recording using MAGIX Capture (1.0.59.0) from VPX16. I am on Windows 10 using a Logitec Camera. Using the Logitec recording program, my video was 30fps, audio 48 kHz. Using Capture, still 24 fps,
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  @mike_b58 Hi . . . .  Is this a known issue....maybe AMD based? . . . . Possibly, depending on the GPU's present in the system, for which we need more detailed information, see this topic for what is required and please quote processor and graphics
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @SCOTT-CHAMBERLAIN Hi Late to the party on this one - the MUMA location error is known to be occur when an external audio device is connected to the computer due to an external audio interface ASIO driver mismatch. If you are using an external audio
• SOUND FORGE

  19 answers, most recent on 2/22/2024

  RE: Soundforge 17 Trial just won't launch. Windows 10.
  @Ludwig-Bouwer I suspect it crashes during the VST scan. Try moving the audio_plugin_scan_server and audio_plugin_scan_server_x64 executables in the Sound Forge program folder to a different location, for example create a new backup subfolder and
• ACID

  253 answers, most recent on 7/11/2025

  RE: Feedback on ACID Bugs
  so everything installed fine. I used the program this morning to make a song without issue (Shameless track post lol https://on.soundcloud.com/qrcMt). The problem in the updater not doing anything when the update has downloaded. The minute i click
• Movie Studio

  13 answers, most recent on 8/17/2023

  Program Error
  Out of the blue Studio 23 crashes when trying to import video files. Has worked fine since purchase. Message Error in Module "VCRUNTIME 140 dll" load address 0x00007FF8E55F0000 TO ADDRESS 0x00007FF8E55F 188C- EXCEPTION 0X0000005 ACCESS VIOLATION. I
• Movie Studio

  39 answers, most recent on 8/12/2023

  RE: Movie Studio - Audio and Music Editor 3
  Hi John, I get the same error message if I double click on the file MusicEditor.exe in the program files folder. I've tried getting it to work with the antivirus turned off. No luck. I've provided info about my computer in My Signature in my
• Music Maker

  One answer, on 8/1/2023

  RE: freezes once open up
  @phillip-lamb It could be that there is a hidden error message behind the splash screen you cannot see but need to close before the program can continue. Try pressing the left arrow key and then Enter on your keyboard or the right arrow key and then
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  Hello all, Thanks for the list of what runs ProRes, at least I know not to even try, being a videographer w/ limited $$. I apologize for being very tech inadequate, after a while the verbiage just goes over my head, so I'm left to 'trial and error'
• Music Maker

  27 answers, most recent on 12/6/2023

  RE: Upgrading from Magic Maker 2021 Premium to 2024 Premium
  @DanM. It would appear, from the error message and the screen behind, that you are trying to install Music Maker whilst also having a version of the program open and running. Is that true? If so, try closing the version that is open and then retry
• Movie Studio

  6 answers, most recent on 12/17/2024

  RE: Computer ID#
  @Daniel-Kosmatka Hi Is this a new installation and which program - full name and version - are you trying to login into? Can you post a screenshot of the error message you are getting. As @CubeAce has commented, the Computer ID is for older versions
• ACID

  9 answers, most recent on 11/25/2024

  RE: Install Error -2147163964
  Thesis Question: Am I completely Cooked?   I'm having some issues with re-installing AP11, My error code is -2147163964I've so far done all of these:- Uninstall .NET framework and reinstall it- Uninstall C++ 2015 - 2022 Redistributable both x86 and
• Other products

  9 answers, most recent on 7/3/2023

  RE: Registration-Code- 14
  @Nayyar-Abbas Hello!  Error 14 means you are trying to unlock the wrong program with the serial number.  You can download the correct program here: https://www.magix.com/int/support/my-service-center/product-downloads/     Hallo! Fehler 14 bedeutet,
• Photostory

  One answer, on 6/3/2023

  RE: Error while trying to activate with serialnumber
  @David-Kerpel Hi . . . . When I enter the code, -starting with P2-51912 . . . . The P2- prefix is for a pre 2015 Magix product. If you are trying to use this serial number on a newer product then you should be getting an 'Error code -14 you are
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Kelly-Hill Hi We need more information What is the actual issue you are having with Movie Studio 2022? Please include any error message(s) in full. Are the Intel UHD 750 and RTX 3060 drivers up to date? The lastest versions are: - Intel