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Hi Everyone, If you are experiencing issues about not loading AI data from the Store, Please try the follow these steps: First, check to make sure you have the latest version of the program installed. To do this, go to "Help" > "Update Program"

Other products

One answer, on 12/22/2025

[Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file

(sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation

Audio Cleaning Lab

One answer, on 5/1/2024

RE: Where do I find the computerID required to reinstall a product?

@Peter-Forsyth Hi . . . . being asked to provide a computr ID . . . . The computerID is a unique number generated by the program, however this should not be necessary when activating online from within the program If you are trying to do a manual

Movie Studio

One answer, on 1/23/2024

[Closed] Updating Movie Studio 15 Plat

I have Movie Studio 15 Plat... I know it's an older software and support is probably limited for it now, but I can't currently afford to upgrade. How do I figure out if my software is up to date, as much as it can be for it's age...? All tutorials I

Movie Studio

34 answers, most recent on 8/11/2024

RE: Movie Studio - Why so finnicky? An unknown error has occurred

@big_guitar Nothing wrong with Quicktime, that's just scaremongering. The 'Malware' problem mentioned comes when logging in & using it to share online, so simple answer to that, install it, don't open it, don't sign into anything, you can open

Movie Studio

2 answers, most recent on 7/2/2024

[Closed] How do I align my audio object (song) exactly to my video object?

Hello Everyone,I've been using Vegas Movie Studio for a while now and I am working on editing music videos. I am trying to move my song to the exact point of where I'm singing it on the video but I can't move the audio object in between the frames.

ACID

3 answers, most recent on 11/24/2022

RE: [Solved] ACID 11 wont render MP3 - invalid license

@Tuffcub I think the message is talking about the MP3 license. I believe you need to be online for it to activate during the first usage. Could be your firewall blocking the connection. Alternatively you can try to reset the program settings by

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@CubeAce Hi Ray, .....unfortunately, a 4 TB hard drive now lasts less than a year, and that's just for photos, without a backup drive... I disagree with the above statement. My 2.5-inch external USB HDD drives of 1, 2, and 4 TB are all over four

Music Maker

2 answers, most recent on 8/4/2023

RE: Can not buy samples

@Tyrone-Anderson The credit cards needs to support certain security features: If your credit card (e.g., Mastercard, Visa, American Express, etc.) is declined during the payment process in our Online Shop or for our online services (e.g. MAGIX

Rescue Your Videotapes!

7 answers, most recent on 2/6/2024

MAGIX Video easy doesn't want to recognize my Serial-no.

I have bought the Video Saver 8th edition, and since my laptop doesn't have the CD drive, I had to download the programm online. I tried to activate it with the serial number from the back of my CD sleeve, but it only shows the red X, and it cannot

Off topic

163 answers, most recent 15 hours ago

RE: Magix support has not responded to support tickets for months

@Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

@Betovalle Hi Rob. I had already tried that. It was one of the first things I tried but thanks for posting anyway. I thought after I had done a fresh instal of Windows that it would have taken. Possibly a hardware conflict somewhere is causing that.

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

@davidr1 WaaSMediaService seems to be used to repair damaged Windows updates? Could be that your system has multiple problems. Have you tried to repair it? System File Checker is a utility in Windows that checks for problems with files on your

Music Maker

4 answers, most recent on 3/6/2024

RE: computer id wont work so i can get activation code please help

@Aubrey-Dallas Hi, serial number works that's all. I have no idea what you are doing. Music Maker is free and has been for several versions. No computer id, activation code, or serial number is required. Plus is an Edition that can only be activated

Web Designer

2 answers, most recent on 1/24/2024

RE: Support

@William-Marzul5472 Hi Magix no longer sell any Xara products, so if your site is hosted with Magix-Online, then I would advise you to move your site and domain names to Xara. Depending on the version of Web Designer you have, your hosting may

Movie Studio

6 answers, most recent on 12/17/2024

RE: Computer ID#

@Daniel-Kosmatka Hi Is this a new installation and which program - full name and version - are you trying to login into? Can you post a screenshot of the error message you are getting. As @CubeAce has commented, the Computer ID is for older versions

ACID

4 answers, most recent on 1/18/2025

RE: acid pro 10 crashing constantly

@martin-smith Thanks, crash in ntdll is often caused by driver problems. Is your Windows installation ok? Here is a step-by-step guide to check it's integrity and to repair it: System File Checker is a utility in Windows that checks for problems

Video Pro X

6 answers, most recent on 7/13/2025

RE: [Closed] It pauses

Hi, I know you've reinstalled, uninstalled OD etc,, 👍 So just for anyone else. My files on (C) drive show as if they're in OneDrive but that is now just a folder destination on my PC, I've signed out of OD & disabled it in Start-up -

Music Maker

7 answers, most recent on 2/27/2024

RE: Trying to re-install the version I purchased.

@anthony-caccavello Assuming you registered your previous versions with Magix, you can find them on your My Products page when you log in to Magix. How up-to-date they are, I don't know. >> cant find no help on here.This is a user-to-user

SOUND FORGE

One answer, on 1/5/2024

Trouble recording audio

I have had trouble getting Sound Forge 16 or 17 to recognize the Recording Input. I can download & edit digital data from a CD or DVD or online no problem. However, the input that I can not find is the one I used to use most often in Sound Forge

Xara Designer Pro

2 answers, most recent on 5/4/2024

RE: Update service/Xara vs Magix

@Louis-Dow I highly recommend you download the complete online content catalog inside Xara as soon as possible and move it to a save backup location. You'll no longer have access to it, after your service is expired. The only option is to subscribe

Music Maker

5 answers, most recent on 8/25/2024

RE: Chord changes

@zadiac Hi . . . . I'm not a musician . . . I have to make something for someone . . . . Please be aware that if you are using Soundpool loops, those that come with Music Maker, and any you have purchased with a 'standard' licence are for

Music Maker

4 answers, most recent on 10/3/2023

Howcome I can't udate my Magix Music Maker 2015 Premium it says corupt

so when I click on help, then go down to update online, I am able to click update but it says that the files are corrupt, How do i get around that.. Please and thank you

Movie Studio

2 answers, most recent on 4/5/2024

Codec

just bought the download edition of movie edit. Somehow the online activation for the codec MPEG-4 fails every time tried it. It won't activate online. Where can I get this codec? Please help.