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@browj2 Hi John, No, I don't see the specific problem you raise here. BUT, there are quite a number of people, myself included, who use Adobe Audition CC and who are experiencing a very similar "bug" (not sure about other Adobe apps, I only use

SOUND FORGE

6 answers, most recent on 5/23/2024

RE: Vegas Pro Suite Smart Subscription & Sound Forge

Sound Forge would have unique serial code, different from the one for Vegas. If you do not have it, contact Magix support.btw, No one here, including the moderators, has access to customer information and serials

SOUND FORGE

3 answers, most recent on 5/20/2024

RE: Windows 10 Pro Explorer right click context menu multiple listings

@opchiasm There should be a registry (reg) file to remove SOUND FORGE context menus in the program folder called RemoveCustomContextMenu.reg It's likely you need to reinstall the old programs to access the file.

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

@BrenyC Hi Brendan I cannot access the crash report on Google Drive - the sharing option needs to be set to Anyone with the link. Can you also upload the MVP file for a project that gives the error, no files needed, I can substitute for them. The

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@johnebaker @Can-Dive I wouldn't have thought Gspot was still applicable. But if I remember correctly, GSpot displays the codec Windows uses to play it in Media Player, VLC Player, or other players. I don't know to what extent Magix accesses the

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

@ghijohansson Hi Thanks for the feedback, that helps us with settings etc. I did forget to mention that what I said in my last comment re VPX also applies to Movie Studio. A sample of a .m2ts file from the camera, as @Can-Dive requested would help,

Off topic

162 answers, most recent 12 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the

Off topic

162 answers, most recent 12 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management

Music Maker

2 answers, most recent on 3/13/2024

RE: Cannot install Music Maker 2024 - Empty Error Message

@Christopher-Kaelin Is maybe Windows Defenders Smart App Control or the Controlled Folder Access blocking the download? Try disabling them or Windows Defender temporarily.

ACID

2 answers, most recent on 3/12/2024

Can't get access to editable audio files

Hello. Help me solve the problem with Acid Pro 11 (OS Windows 10 Enterpise, admin rights). I cannot save audio files after editing in other programs, despite the fact that in the settings there is a flag to Close media files when acid is not the

Music Maker

15 answers, most recent on 7/10/2024

HELP! Problems again with soundpools, can't access

I have purchased soundpools commercial licenses and now some of them show with an infinity icon. I uninstalled one that had the infinity icon and tried to reinstall but it will not show up in download content says "no downloadable content". And now

Movie Studio

2 answers, most recent on 6/26/2023

RE: [Solved] Does Video Deluxe Plus allow capture from a video capture card?

@Kiwerry Hi The capture device should be under the Analog option in the Recording source selection dialog that opens after you click the record button. If it is missing then: In Windows settings, Privacy and security, Camera and Microphone option

Xara Designer Pro

4 answers, most recent on 1/25/2023

[Solved] Does Xara Designer Pro X 19 have access to the Online Content Catalog?

By online content catalog I am referring to what is mentioned on Xara Web Designer 19 Premium's product page. I would really like not to have to buy both to access everything... Thanks in advance for the help!

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi again Paul, which MP3 encoder are you using in SFP-18? The 'new' default encoder or the legacy encoder which must be enabled in the (hidden) 'internal' menu to access it.I will try encoding @192kps/44.1k with both the SFP-18 encoders to check for

Movie Studio

61 answers, most recent on 7/25/2024

RE: My MAGIX software will not cut a DVD to Disc

G'Mornin' folks 8GB RM and 89.6GB free space on C:\ The DVD drive is internal and slim-line but I don't see any ID info. @CubeAce should not need a OneDrive account. The links should give you the access.

Video Pro X

8 answers, most recent on 3/9/2025

RE: keyboard shortcut photo and transition

@johnebaker Hi John EB, As far as I can tell, it does the same as Multi-track ripple (3). If you use your shortcut, you'll have to press 1 to get back to automatic insert and to get right-click access to the import button icon on the toolbar. In

Off topic

One answer, on 11/5/2024

RE: No Access to old email - searched forum. No solution

@David-Jones9071 Welcome to the Magix user forums. You can still access your account using your old email address but that does require you to know your password! Since you do not know it the only thing you can do is to email infoservice@magix.net

Movie Studio

3 answers, most recent on 1/22/2025

RE: Move Movie Studio 2025 Platinum to new PC

@Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a

Movie Studio

13 answers, most recent on 10/23/2024

RE: What is the Movie Studio minimum requirement for Blu Ray burner for PC

Thanks for your recommendation of burning the disc. I can use all the suggestions possible. I bought a non major brand blu ray burner called MthsTec External Optical Drive model XD007. Magix Movie Studio software identifies the burner as a Pioneer

Movie Studio

13 answers, most recent on 3/21/2026

RE: MAGIX Video deluxe 2026 Premium - time line list

@spuddy13, @emmrecs HI Brian, Jeff It is a shame that the list obtained cannot be copied or printed. For large projects I start from the 'other direction', ie get a list of all files, of the appropriate type, ie all images, video and audio before

Web Designer

2 answers, most recent on 6/7/2023

[Solved] Online catalog

I just tried to create a new website with the updated software I paid $60 for last year and it took me to a webpage stating I have to pay another $40 to continue using it, am I doing something wrong or is this how it works now? I've been using this

Photostory

5 answers, most recent on 1/27/2025

RE: adding photo's

@LJ-Kearney Hi From your image I can see that you are in Storyboard mode, and it is being displayed in the 'Enlarge view' mode, hence 'Storywall', this mode limited in what you can do, ie add, sort/move/ and remove/delete images only, for Fx,

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

@davidr1 Hi If you are running McAffee I agree with @SP.'s comment. Assuming you mean you are getting the same Error code: 1603, the error code means the run permissions, or Temp folder access permissions, are incorrect. This can be caused by a

Movie Studio

7 answers, most recent on 6/17/2024

RE: Movie Studio 2025 Platinum - Text To Speech - Perpetual Licence?

@Clinton-Peck Hi That is what it says here under the section 'New AI tools & HUB access for everyone' John EBForum Moderator