• Photostory

  7 answers, most recent on 2/26/2025

  RE: Video does not import smoothly (+ sound)
  @Peter-Werts Hi In addition to @emmrecs comment, we need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version, see this topic for what is required, and please quote
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Hi We need more information to help diagnose the issue(s) you are having: Follow this tutorial to determine if any errors have been logged and post a screenshot of the details.  The specification of your computer system including
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive I don't play games, Nvidia doesn't detect any either prob because there's none installed. It does detect Topaz that I don't have a licence for so don't use, it's just the Trial but it does detect VLC Player & it's 'Optimised' .. I'm
• Movie Studio

  32 answers, most recent on 8/5/2024

  RE: Timeline Cursor Question
  @me_again Hi Any. From what little research I've been able to do it is the sweet spot in both nvidia game play and AMD graphics drivers for efficiency. Efficiency in what exactly I have not been able to find out. Ray.  
• Music Maker

  6 answers, most recent on 8/24/2025

  RE: Buffer Crackle
  @frank-flores Hi . . . . Crackling with buffer set at 1024! . . . . Did you try increasing the number of buffers and sizes to fix the crackle? What is the specification of your computer system including Windows version and program version, see this
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Hi Timothy, I see that you posted on the OVH community. How did you join? I started with being logged in to my account. I clicked on "Connect to community" which takes me to a screen that says that I am logged in and gives me 2
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It
• Photostory

  7 answers, most recent on 11/16/2024

  RE: (MAGIX Photostory Deluxe) Hardware acceleration?
  @Brian-Combley Does 2025 version of Photostory support the graphics processor and if so where do you turn it on. It is mentioned in the manual but nowhere to turn it on or force it to use the GPU. Go to File>Settings>Program (shortcut Y), the
• Photo & Graphic Designer

  6 answers, most recent on 3/21/2023

  [Solved] Software Update not working
  I'm using Xara Photo & Graphic Designer 18.5.0.and recently renewed software updates. The software goes through the update process, but it stays at 18 rather than upgrading to the latest version. How can I fix this? Thanks
• Photostory

  One answer, on 3/18/2025

  RE: Hangs, does not ever complete
  @Bob-Guzik Hi Are the UHD Graphics 770 drivers up to date? The latest version is 32.0.101.6647 - direct from Intel. What is on the timeline at about the 96% position? Try, removing the last 5%, save the project with a different name and then export
• Music Maker

  6 answers, most recent on 12/7/2023

  RE: Failed to create OpenGL context for format QSurfaceFormat 2.0
  @SP.>> needs a graphics card that supports OpenGL 2.0.  Music Maker System Requirements are listed on this page:  https://www.magix.com/ca/music-editing/music-maker/specifications/Unfortunately, the list is quite minimalist, ie: no mention of
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Solved] Imported videos have sound but all frames are black
  @Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  @DORIAN-DARIA Hi Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. This is considered as 'hijacking'. Please create a new post and provide more information
• Video Pro X

  One answer, on 3/13/2025

  [Closed] V19 doesn't launch (not the first time)
  This may have been asked before but I couldn't find one specific to my problem, my PC recently got a RAM upgrade (8 > 32) and now I can't open Vegas in it, I tried the hold Ctrl and Shift thing and no luck, here's more info Problem Description  
• SOUND FORGE

  7 answers, most recent on 6/15/2024

  RE: How would I view the waveform of an SFK file without the source file?
  @sindexmon-1172 sfk files only contain the graphical waveform peak data, no audio data. Maybe you still have a proxy file (file type is sfap0)? Otherwise you might try a data recovery software if you just recently lost the file.
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  Greetings, Point 1 - I agree with @Reyfox. No question, find another system integrator / builder / repairer. Point 2 - I've used Norton for almost 2 decades without any problem. with the latest version they do bombard you with pop-ups which can be
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  I had a 3-year old Best Buy card w/ $400+ on it, so I was limited where I bought from. My pc guy told me my Motherboard's name, then I talked w/ a knowledgeable BB guy, and we arrived at a "MSI - NVIDIA GeForce GeForce RTX 5070 TI 16G VENTUS 3X OC
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  John, (VPX 13 and later versions - in Program settings, Device options tab ensure that the Import, Processing and Export options are set to CPU.) Those three settings were set to my graphics card. Thanks for that advice.  
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Photostory

  7 answers, most recent on 11/16/2024

  RE: (MAGIX Photostory Deluxe) Hardware acceleration?
  Does 2025 version of Photostory support the graphics processor and if so where do you turn it on. It is mentioned in the manual but nowhere to turn it on or force it to use the GPU. I am also having problems with the control keys such as ctrl left