• Other products

  One answer, on 2/26/2026

  [Closed] Vegas Pro 22 - Surround Sound
  I want to create a Surround 5.1 audio track(s) on my video, and I am having issues getting it to work. Are there any clear and concise directions printed anywhere that explains this? When I use the Pan tool I cannot get audio to route to my Center,
• Music Maker

  3 answers, most recent on 2/8/2024

  [Solved] Templates
  Hi, I am using Music Maker 2024 premium. I see some templates like, Video Effects and Visuals. How are these used in Music Maker? I have tried to find tutorials on YouTube but I can't find anything. Thanks!
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  My Audiostudio16 all of a sudden failed to record.
  My Audiostudio16 all of a sudden failed to record sound after clicking RECORD button. The timeline pointer would move down the timeline, but no sound was recorded; no modulation flux as pointer progressed down timeline window. So I updated to newer
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hello Janet, ....The support team told me to go to magix-info/us/support/article how-to-keep-your-video-drivers-up to date. However this page said that I was on the wrong page..... I understand you completely. This is the site Magix
• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Music Maker

  16 answers, most recent on 11/17/2025

  Magix music maker on linux mint
  Hi all. just wondering if there is any updated information in regards to installing Magix music maker on linux mint, or how to get it running using other programs to enable it to run on linux mint, thank you in advance for any info and advice given.
• Music Maker

  7 answers, most recent on 2/22/2026

  LOST SOUND POOLS AND LOOPS
  MY HARD DRIVE RECENTLY CRASHED AND ALL MY DATA WAS UNRECOVERABLE. I RE-INSTALLED MAGIX MUSIC MAKER HOPING THAT ALL OF MY PURCHASED LOOPS AND SOUND POOLS WOULD AUTOMATICALLY POPULATE. BUT THERE IS NO DATA...NO PURCHASED AUDIO..NOTHING. IF ALL OF MY
• Movie Studio

  One answer, on 4/17/2026

  RE: Re-installing Magix video delux 2026
  @Marc-Sloet Hi To download the installer again browse to the Magix website, click the icon top right of the home page and login with the email address and password you used to setup the program when you first installed and registered it. Select My
• Video Pro X

  6 answers, most recent on 11/14/2024

  [Solved] Magix Video Pro X16 project stuck
  Hi, I have a problem with Magix Video Pro X 16 (loaded 26 October 2024), which got stuck unexpectedly while I was working with quite an ordinary small video project. To get out of the project or open other projects saved I had to shut down the
• ACID

  5 answers, most recent on 6/25/2024

  [Solved] Upgrade won't install C++ Redistributable
  My machine is running Windows 11 with 23H2 x64 update installed When I try to upgrade from Acid Music Studio version 11.0.7 (Build 18) to version 11.0.10 (Build 21) I get error messages: The following components are required by this
• Music Maker

  One answer, on 9/19/2025

  ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  Magix 2026 Premium user. I had to cancel a credit card due to unauthorized charges made by a consumer. By doing so I could no longer be charged for my subscription for loops unlimited. How can I provide my updated credit card information, for my
• ACID

  One answer, on 1/1/2024

  [Solved] Play sounds at preview, as one-shot
  Hi.I have to use, acid pro a long time, and i don't remember it. How can i play the sounds at preview as one-shot?
• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  Yes, the Mon button was enabled. What are the keyboard commands to do screenshots in Windows 10? And how do I save them to a file to upload to you.
• Music Maker

  One answer, on 12/21/2023

  [Solved] Glitches
  How can I remove the glitches in the music maker software that I am using. After creating three instrumentals and upgrading to premium 2024 it hasn't been working good ever since.
• Photostory

  One answer, on 3/27/2025

  Just purchased photostory deluxe 2025. Looking to see how good it is
  Looking forward toward learning all I can
• SOUND FORGE

  2 answers, most recent on 4/1/2025

  RE: Pro 18 upgrade won't install
  Thanks for the advice. I have Norton on here... I'll figure out how to disable, or add the SoundForge exception. I appreciate your time to respond.
• Movie Studio

  One answer, on 7/21/2025

  [Closed] Registering old version of sony vegas 9
  I cant register my old version of sony vegas pro 9 when trying to reinstall i read that i can register through Magix how do i do that
• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  [Solved] Can't start free trial, installer just links to dead URL
  I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001 You don't mention the use of any graphics card on your system and no matter how powerful a CPU you may have, or how much system ram you have, without a sufficiently powerful GPU it could well strain the system to a breaking point. System ram
• Music Maker

  3 answers, most recent on 9/22/2024

  [Solved] How to import VOICE audio file, without it being affected by BPM?
  Hi. I'm involved with an audio book project. This means importing in a LOT of voice audio files, with several music tracks alongside. The music is straight from M:MM, so that comes in nicely. However, when I drag an voice audio file in, it can
• Samplitude

  2 answers, most recent on 10/10/2023

  [Solved] Meters freeze in playback Samplitude ProX2 suite
  Help!! I've had this problem before and can't remember how I resolved it. The Meters rise to a peak level and freeze (hold that position). They are normally dynamic and move as the SPL moves...I need to see the dynamic range as it happens. How to
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver
• Audio Cleaning Lab

  4 answers, most recent on 1/26/2024

  [Solved] How do I know when/if Smart Cleaning has actually been actioned
  An old program, Magix Audio & Music Lab Premium (22-2-0-53), I have just started recording some of my (very old) Vinyl. I am currently at a loss to see how I would know when using the ‘Auto Cleaning’ tool that the recommended effects have been