• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Betovalle Hi. It's a very mixed message on the Magix website depending on where you look within its online pages. For instance, looking at any pages for practical tips in video editing and the results come up squarely in favour of Magix Movie
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• SOUND FORGE

  4 answers, most recent on 12/15/2024

  RE: 24 Channel editing
  Seasons greetings @ray-faiola,SF Audio Studio supports up to 6 channelsSF Pro supports up up to 32 channels. See the Magix Sound Forge comparison table
• SOUND FORGE

  6 answers, most recent on 9/24/2024

  RE: Text to speech
  Hi John, If I read correctly, you get 120,000 characters Text-to-spech for free in Sound Force Pro 18 version. You can buy characters later. see: Hub Services (magix.com) Kind regards,Rob
• SOUND FORGE

  2 answers, most recent on 3/2/2026

  RE: serial number
  When you sign up for the (try for free) trial version of Sound Forge , Magix/Vegas emails you an activation serial code which you can use for 30 days without limitations, aside from the included third-party add-ons. If you go ahead and purchase, you
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• SOUND FORGE

  3 answers, most recent on 8/5/2025

  RE: soundforge 18, continous pay for usage
  @buddy-w It says here: With the Pro version, receive 120.000 characters for Text-to-speech. https://www.magix.com/int/music/sound-forge/sound-forge-pro/features/ Did you already used the full contingent? 120.000 characters are about 150 minutes of
• Video Pro X

  7 answers, most recent on 11/18/2023

  [Solved] How do I raise a support ticket ?
  Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss Hi, Here is what is shown on the Magix.com site: Ultimate is just Premium plus the whatever is listed below the Ultimate column. Did you scroll down your email to see if you have the coupon codes for everything else? If so, then read the
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g Hi . . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . . That would suggest that you created a second account,in which case
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck
• Off topic

  7 answers, most recent on 7/3/2024

  RE: [Closed] How Can I Delete My Account?
  Hello, how can I delete my MAGIX.com account?
• Video Pro X

  2 answers, most recent on 12/9/2024

  RE: Cannot insltall update
  @bvolbeda Hi, Welcome to the forum for and by Magix users. There are no Magix Supporters here. If you want to get an answer from Magix Support itself, go to: Help & Support - MAGIX and click on Use our contact form and fill it out as best as
• SOUND FORGE

  One answer, on 10/29/2024

  RE: res code
  @Mickey-Headrick3799 You can find all registered serial numbers in your customer account at Magix.com. Simply login with your e-mail address and password and look under 'My Products'.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Music Maker

  One answer, on 11/14/2024

  RE: Music Maker 16 Premium upgrade link
  @Matthew-Smith1712 Visit Magix.com and login with the same customer account your version 16 is registered to. Then you should be able to buy the upgrade to 2025 Premium from the online store. If you want 16 Premium, that's no longer sold by Magix.
• Samplitude

  One answer, on 3/25/2025

  RE: ProX8 Suite Trial Questions
  @gregory-battaglia Hi, Samplitude is not a video editor. So, no, you cannot edit video or export it. See the import export formats here. Review the details as to what comes with what on the comparison page. Except for a few items, like the spectral
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  @JIM-MAXIM Hi @emmrecs good catch on the file locations. If you must use OneDrive then remove the Magix folder from syncing with the cloud. See this Microsoft article if you do not know how to do this. John EB
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Ok, this folder should be fine. Which version of the Magix Rescue Your Video Tapes version do you have? If it's an older version it might help to make a right click on the desktop icon and then on Properties. In the properties you can
• SOUND FORGE

  4 answers, most recent on 6/7/2024

  RE: Bought new SF Pro 18 Suite from online vendor
  Hi @James-Fader, you can download the SF-18 Suite (trial) installer here:https://dl03.magix.com/trial_soundforgepro18_dlm_lowsp3.exe There is no difference in the installer itself. The pertinent serial code will activate it for 30-days (trial) or
• SOUND FORGE

  2 answers, most recent on 8/21/2023

  RE: [Solved] can't find my product serial no.
  @David-Carter1965 Try entering your voucher code here: https://www.magix.com/redeem
• Video Pro X

  33 answers, most recent on 9/25/2024

  RE: Under Effects, using "Auto-exposure" doesn't tell you what it has done
  @simmiv Hi Simmi, This is what it says in the manual of Pro X16. See: search Brightness & contrast (magix-hub.com) Best Wishes, Rob
• Movie Studio

  One answer, on 3/31/2025

  RE: I responded to your add and purchased movie studio 2025 suite ultimate
  @David-Eisenbrey Hi Contact Magix by email to infoservice@magix.net if you want a refund. Movie Studio will do all you need for home movies unless you need pro level tools that are mainly used for broadcast editing, or video formats such as