• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson To access the .m2ts codec (AVCHD), its grouped under MPEG4. I have a Panasonic camcorder that shoots .m2ts and have no issues with Movie Studio so I don't think you have anything to worry about. MMS2025 is currently on sale at a great
• Photostory

  16 answers, most recent on 10/17/2024

  RE: How to add an intro/outro
  @David-Briggs Welcome to the Magix users forums. I've never used any of the supplied Intros/Outros but a quick search of the Help led to this page. Does the information there help? It seem you need to use the PS Wizard to access these
• Video Pro X

  15 answers, most recent on 2/15/2025

  RE: New Blue Titler Pro 7 refuses to start.
  @CubeAce, @Gid Hi Ray, Gid The Microsoft Edge WebView2 is a feature that allows software makers to embed web technologies, HTML, CSS, and JavaScript into their software to communicate with web based features such as the Magix Store and Hub. If
• SOUND FORGE

  11 answers, most recent on 4/14/2024

  RE: Can't open sound forge
  If you want to reset Sound Forge but can not open it to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst launching SF, which will open the reset/clear cache utility.
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: [Solved] An Error occured during Export
  @fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023
• Music Maker

  4 answers, most recent on 1/8/2025

  RE: recording over wave track
  @patricia-cloutier Hi In the Windows settings, Privacy & Security, Microphone option ensute that the Let desktop apps access the microphone is turned on. In Music Maker settings, Audio/Midi tab check: The ASIO driver is set Music Maker
• Web Designer

  6 answers, most recent on 7/6/2024

  RE: [Closed] Update Service: Xara Designer Pro X pop up
  @M-Wieland Hi Please do not resurrect old topics, this one is 2 years old. There is a downside with blocking using Firewall rules, access to the Online Catalogs and 3rd party online widgets will not be avaialble where required. This topic will be
• SOUND FORGE

  One answer, on 6/12/2024

  RE: SF 9.0 on Win 11
  @jpetri1993 Can you already record external sources fine? Is microphone access enabled in your Windows security settings? Recording internal sounds depends on your audio hardware or if the computer manufacturer has added the feature. Press the
• SOUND FORGE

  One answer, on 2/8/2024

  Acoustic Mirror in Audio Studio 15 on Windows11?
  How to access and use Acoustic Mirror in Audio Studio 15 on Windows11?
• Off topic

  163 answers, most recent 12 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Off topic

  One answer, on 10/2/2025

  RE: [Closed] Every day Magix spams me with the same email
  @Buystockinfun There is very little point in continually posting the same question about the Vegas Pro forums; you have already been directed, at least twice, to the correct set of forums, so please stop posting here, thank you. (And no, we are not
• Movie Edit Now

  3 answers, most recent on 7/1/2023

  RE: [Solved] Extra content Video deluxe 2023 Premium is not visible in program
  @h-vanBommel Welcome to the Magix user to user forums. Have you registered and activated the program by entering your supplied serial key and email address on the registration screen? If not, you must do this before you can access any of the
• Audio Cleaning Lab

  6 answers, most recent on 5/13/2024

  RE: Record button greyed out
  @garageski HI . . . . I have given permission to the app for the microphone . . . . Can you confirm that the Let desktop apps access your microphone option is turned on? John EBForum Moderator
• Movie Studio

  8 answers, most recent on 10/23/2023

  RE: [Solved] MXMPEG2 Error 0110: no media decoder found
  @Jane-B Jane, if possible. could you post one of your "JPEG" videos on Google Drive (or similar) and share it with us? We could then work out a strategy to convert them into an MEP-readable format. Alternatively, as @johnebaker has suggested, you
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  @JANET-NICOLAS I don't think there is any such thing as an Apple sales outlet on line, sorry, to make tracks available to all devices and software! They want you to exclusively use Apple products! Have you accessed the Magix Hub to see what is
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  i can't access my magix video pro x14 , i keep getting an error message -24 saying the activation code is on another email address???????? i did get a ticket # 20240xxxxxx related to changing an email address and password . and don't ask me when
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• Video Easy

  One answer, on 9/16/2025

  RE: Ultimate Deluxe Video Activation and License Number
  @lapierre Hi. This is a user to user forum. There are no representatives from the Magix company here to deal with your problem. Use the email address infoservice@magix.net. Also don't put nay personal details onto public forums such as your email
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Hi, depending on what the heart is doing a png image of the heart can be imported in MMS & the movement be applied using MMS's tools.. ------------ A copy of the gif would be interesting, we can test it as suggested & it
• Movie Edit Now

  One answer, on 1/25/2025

  [Closed] Hevc, Trailcversion
  I've got this answer: Welcome to the Magix user to user forums. First, you have selected Movie Edit Now as your software. Can you confirm this is the product you are seeking help with? Second, ALL trial versions of Magix software are in some way
• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  @Former user Welcome to the Magix user to user forums. Assuming you registered your installation of MM when you first installed it you need to go to your Magix account, log in, go to My products and find the listing for your software. You should
• Music Maker

  2 answers, most recent on 3/13/2024

  RE: Cannot install Music Maker 2024 - Empty Error Message
  @Christopher-Kaelin Is maybe Windows Defenders Smart App Control or the Controlled Folder Access blocking the download? Try disabling them or Windows Defender temporarily. Tried that just now, no dice.
• Movie Studio

  4 answers, most recent on 1/26/2023

  RE: [Solved] Saving-Using Overlays MEP2016 Plus
  @CarpentersMate Hi Mike The 'Resources' folder I mentioned is one I created using the normal folder creation process in Windows. In your case I would create the Resources folder in the Movie Edit Pro 2016 default Project folder as found in the
• SOUND FORGE

  5 answers, most recent on 10/13/2024

  RE: need offline installer for sound forge pro 18
  ok so get this... I checked in Settings/widows security/virus & threat protection/ransomware protection and sure enough the download manager/installer was trying to do something in my profile folders and windows was blocking it. attempts to