• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @browj2 wrote: First the questionnaire/survey is here and you replied. I have to assume that you don't get the Content and TTS/STT with a purchase of perpetual MMS2024 - that will come with 2025. When I went to the HUB in 2024 Suite, I got the
• Video Pro X

  14 answers, most recent on 5/3/2025

  RE: Getting rid of Audio Description
  @rickduley You may want to try Ultimate vocal remover; https://ultimatevocalremover.com/ This free open-source AI software is truly amazing! Its typical use is to extract the lead vocal in a song leaving the background singers and instruments so it
• Photostory

  2 answers, most recent on 12/4/2025

  RE: Not getting support only getting Ai
  @cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support
• Music Maker

  3 answers, most recent on 6/17/2023

  [Solved] Music Maker Premium 22-23 versions same Core Program?
  Wondering if the Music Maker Premium '22 is same Core/Base Program as the newer '23 version? Besides the added features for Upgrade obviously (BeatBox 2, Wizard FX suite, etc).... Song Maker AI the same version, all basic Program and editing
• Other products

  18 answers, most recent on 1/1/2024

  RE: New AI program by WinxVideo on presale with discount.
  Those AI thingees are universally despised over on VideoHelp. I've never used them. Give it a good run before you pay up.
• Music Maker

  One answer, on 2/5/2024

  Magic Music Maker 2024 - Ai arranger not lighting up / working at all.
  Hi Everyone Just purchased Magix 2024 Music Maker and I was excited about having some more ideas with my music arrangements. It's disappointing to see that within the program it's only the ai arranger that is not working! Everything else is GREAT! I
• Off topic

  162 answers, most recent 7 hours ago

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Video Pro X

  27 answers, most recent on 11/18/2024

  VPX Feedback Button - Features In Consideration/Planning - Comments
  Hi, In VPX16, there is a new button at the right of the top menu - Feedback. Clicking on this opens the following in the Media Pool MAGIX Hub: You can expand these to see details: The only feedback that you can give is clicking on the thumbs up
• Other products

  9 answers, most recent on 5/31/2024

  RE: Problème d'activation
    @Azurik Contactez le service client à infoservice@magix.net  Ils doivent réinitialiser le compteur d'activation.     Contact customer service at infoservice@magix.net They need to reset the activation counter. Vous savez quand ils répondent ?
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person.  ProDad
• Other products

  One answer, on 6/27/2024

  [Closed] Vegas Pro 21
  Hey There....I am a new user. I recently purchased and downloaded vegas 21 pro edit, and during the installation process, the "Deep Learning Module" installation failed - despite retrying, and clearing everything out and starting again. I'm able to
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @AAProds, @nicolesharp100 Hi Al . . . . VDL 2026 is saying the video is 25fps . . . . VPX does the same, no matter what frame rate the jpeg encoded actual rate is, tested on other JPEG encoded movie files I have. . . . at 60fps and 48khz . . . I
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  I looked into this a little more deeply and it looks like this might actually have been published by "Loudly GmbH" which claims to be an "AI music generator trained on samples"  Provided to YouTube by Daredo Autumn · Wes Cello Classical Hits Vol.
• Movie Studio

  2 answers, most recent on 6/10/2024

  RE: 2024 Vs 2025
  @Ip-Dennis Nothing. not anything worth upgrading for anyway, some UI changes but that's it as far as I can see. There's a couple of added AI tools but you'll have to decide for yourself whether they're worth it for you Movie Studio 2025 - What's new
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Welcome to the Magix users forums. Yes, it is very disappointing when new software fails to "work properly" but, where we can, fellow-users will do their best to help you! I assume from what you have written that you have followed the AI
• Audio Cleaning Lab

  One answer, on 8/15/2024

  RE: [Closed] Removing breathing sounds from video
  @Kevin-Ward You could try an AI based voice isolation. There is a free tool called Ultimate Vocal Remover. It's usually used to split up music and vocals into separate audio files, so it removes the music from the vocals. I think that should also
• Other products

  18 answers, most recent on 1/1/2024

  New AI program by WinxVideo on presale with discount.
  I don't know if anyone has seen this Winvideo AI Enhancer, convertor but for a perpetual licence may be worth getting. I will be trying out the demo. The features include upscaling to 10K. Image stabilisation. Removing jitter and de-noising.
• Movie Studio

  15 answers, most recent on 10/7/2024

  RE: MEP 16 Pro Plus - Compatibility With Discounted Package 'AI Plug In's
  @CarpentersMate Hi Yes. They are a part of MMS 2025 and not a separate set of plugins but internal like their other non AI plugins. One way to find out would be if someone gave us a screenshot of where they are grouped in the effects section. My
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Movie Studio

  15 answers, most recent on 10/7/2024

  RE: MEP 16 Pro Plus - Compatibility With Discounted Package 'AI Plug In's
  @CarpentersMate @CubeAce This is one of them: https://link.letter.magix.com/u/gm.php?prm=iXBGhjrhTl_760557976_2407224_89145&_esuh=_11_6077974b4ed4841b1b74d77b58299ce94ea2aec1e34ed748f05410ccdce0453b From what I've seen so far, both the AI
• Movie Studio

  36 answers, most recent on 7/14/2025

  Video Deluxe 2026 website
  One of my complaints was how Magix did their websites. Maybe someone was listening. The Video Deluxe webpage is great, except for some of the videos in German. I'm sure that they could have used their own software to create videos in the language
• Movie Studio

  31 answers, most recent on 8/9/2024

  RE: No Audio in preview after one hour of clip
  @Richard-DeVito Hi Richard. No cringing at this end as I have often been reminded on these forums that just because a machine is older doesn't mean a project can't be completed. It just takes longer if you are stuck at the software level rather than
• Movie Studio

  2 answers, most recent on 6/20/2024

  movie studio 2025 suite
  i tried to see if this had been covered and found nothing i upgraded to this version and started to use features i got software to download an inhouse video somehow from magix hub i had music from there also i then put text in ai and got software to
• Movie Studio

  4 answers, most recent on 9/11/2025

  Overlapping Frames
  Movie Studio 2025, V. 24.0.1.249 (UDP3) - Desktop with Windows 10 It's been awhile since I posted here (I've been focusing on photos). I finally began working on a (series of) videos I took recently. It began with 17 frames. I was okay cutting as