• Other products

  One answer, on 2/14/2025

  licenses for independence after hardware change
  I have an old Mac Pro with Independence on it. After a bad crash the hardware has changed and now all my independence library is returned to demo. I have all the serial numbers in my account but I do not know how to reissue these. When I click
• Movie Studio

  4 answers, most recent on 9/17/2025

  RE: How to create a Blu-ray Disc without fancy menus
  @jak.willis Hi Jak . . . . So if I do the autorun thing as you suggested, will that mean the disc will just play the movie with nothing else? . . . . Correct. . . . . I will have multiple movies going on the disc, as they are episodes from a TV
• Movie Studio

  4 answers, most recent on 9/17/2025

  RE: How to create a Blu-ray Disc without fancy menus
  @jak.willis Hi Jak . . . . So if I do the autorun thing as you suggested, will that mean the disc will just play the movie with nothing else? . . . . Correct. . . . . I will have multiple movies going on the disc, as they are episodes from a TV
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  I am also not sure if the 'trial' mode has any affect on the Batch Converter. I tested the BC in SFP-18 (Win 10 - 32GB RAM) and did not encounter any behavior issues, Files can be added quickly, batch parameters set, saved and the process initiated
• Video Pro X

  One answer, on 12/6/2024

  RE: Transitions
  @Betovalle Hi The number of transitions can vary, both in type and category, depending on the previous version(s) install history. Some transitions have been removed, and/or new ones added to a version over the years. If you have installed all the
• Movie Studio

  2 answers, most recent on 5/17/2025

  RE: Serial number already used and Create activation code
  @Pelle-Norn Welcome to the Magix user to user forums. First, which version of Movie Studio do you have, and from where did you purchase it? An activation code is required only if you currently have a "voucher code" because you have bought the
• Photostory

  One answer, on 7/14/2024

  download problems
  I downloaded the Photostory on my MacBook Air Laptop...  but the program won't open up. It's says application error. Serial number: P3-Removed by Moderator. I was able to get the manual... but not the actual Photostory deluxe 2024 program. Need help?
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  This is just a note that I've now been able to successfully activate and run Sound Forge 9 on my new PC. I did as SP suggested on 17th September in this thread and raised a support request to merge my old account (which had Sound Forge 9 registered
• Video Pro X

  9 answers, most recent on 5/10/2025

  RE: Export Glitches: One Black Frame?
  @Wayne-McIlvaine It could be... Zoom in to frame level and check the ending frame finishes exactly on a whole frame number. Sometimes files end at a point mid-frame eg at a half frame past the last full frame point. Here's an example. The left
• Video Easy

  21 answers, most recent on 6/7/2024

  RE: Video Easy no longer recording audio in stereo
  @Eric-Elliott Eric, if you want to have a go at re-installing Video Easy, the P3 number is on the Help>About Magix Video Easy. You can copy and save it before you re-install.
• Video Pro X

  13 answers, most recent on 4/16/2025

  RE: Saving Custom Window Arrangement - saving main and sub navigation?
  @Can-Dive Hi Can-Dive . . . . I'm not sure where these reference tables exist within the program, but they must exist since the Sub-navigation works for the Import tab with specific key words and numbers. . . . . I believe they do, but not as you
• SOUND FORGE

  23 answers, most recent on 3/24/2023

  [Solved] windows 10 pro installation failure
  Installation received 2 downloads and the serial number did not work on either. Would like a CD.
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin I am having to uninstall and reinstall the program Regrettably, this may not solve whichever problem you now have! Because a number of files/folders/registry entries are created after the initial installation process is completed the default
• Rescue Your Videotapes!

  One answer, on 9/20/2024

  Registration problem
  I have installed this program on virtual windows 7 machine on virtual box. I have serial number, cd and converter but during registration a get message ''An online connection could not de established....''. althought serial and email address are
• Movie Studio

  3 answers, most recent on 1/14/2024

  RE: [Solved] Changing the play time in story board mode
  @Ravi-Shankar Hi . . . .  If I move the duration slider down from 6 seconds, the next one might be 5.23 seconds and the one after that 5.03 seconds . . . . The durations units are measured in minutes:seconds:frames usually abbreviated to mm:ss:ff so
• Other products

  2 answers, most recent on 6/24/2023

  RE: [Solved] VAT free purchase
  @Ji-Steinbach Please notice the remark on the last page of the checkout before placing the order: Your order will be initially processed with the appropriate value added tax (VAT). After verification of the submitted VAT identification number and
• Music Maker

  One answer, on 5/28/2024

  RE: What happened to my upgrade???
  @Jean-Pierre-Marangakis Make sure you are logged into your customer account and be sure that the edition you bought is listed on the welcome screen. If not then enter the serial number manually. If you bought the upgrade on the Music Maker
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  @Windows-user6314 Hi Vegas Movie Studio (VMS) and Magix Movie Studio (MMS) have very different workflows. MMS tracks are universal, ie you do not have defined video/audio tracks, and order of priority, ie track 1 is the 'background', video and
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @ron-griswold Some of the most pertinent details about your computer are missing from what you write, unfortunately! Exactly which CPU and GPU (please list actual model numbers/names); how much RAM; size, type and amount of free space on your hard
• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  Hello MagixI am writing regarding order numbers "2021xxxxxxxxxxxxxx" and "2021xxxxxxxxxxxxxx" I haven't used my two products (namely "Magix Movie Edit Pro Plus" and "Movie Studio 2022 Suite" for a few months. Now, when I try to get started, they
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: [Solved] An Error occured during Export
  @fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  @Gid Hi . . . . was mounted to he windscreen of my van . . . . A good use given the number of crazy drivers on the road. Last Friday saw 4 cars ' race' a red light at a very busy road junction, and the week before a police car, on an emergency, was
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without