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Hi there,I imported a few tracks from a MIDI file into a new Samplitude VIP project. The idea is to use my external device (a Roland Juno DS) to assign an instrument to each MIDI tracks and play the notes already present in there. I have no trouble

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@emmrecs Hi Jeff Users of the forum can see and click the active link, however there is no option to 'Write a message'. John EB

Photostory

19 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi What happens if you run Photostory (PS), both versions, in Administrator mode - right click the shortcut to select this option, each time to run PS John EB

Movie Studio

3 answers, most recent on 11/12/2023

RE: [Solved] How to disable video, only play audio portion

@mpike Hi, how can I disable the video and only play the audio? Simple, depends on what you want. 1. Not have the video at all on the timeline. Get the video and audio on separate tracks (shortcut Ctrl+H), ungroup using the ungroup button

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Michael-McNeilHi Magix did not take your money?Walmart did, so you will need to contact them who you paid for said item. Stephen Forum Moderator

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. Hi John, Jeff Thats why I have been tagging Tom on behalf of the users. Stephen Forum Moderator

Movie Studio

One answer, on 11/26/2025

RE: Neat Video update to 6.0.9

@me_again Hi Andy, Thanks for the heads-up! Jeff

Video Pro X

4 answers, most recent on 7/20/2023

RE: [Solved] cannot use hardware acceleration burning Blu-ray disc

@Ralph_S Hi In the Program settings, Device options tab try changing the Import, processing and Export options to CPU, Intel Iris XE, RTX???? in turn and see which work best for your system. I have all 3 settings set to my RTX GPU. Which RTX GPU do

Movie Studio

8 answers, most recent on 6/6/2024

RE: [Solved] Imported videos have sound but all frames are black

@Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi SP. I bought the software directly from Magix yesterday and recieved links directly from Magix also.

Music Maker

2 answers, most recent on 7/17/2023

[Solved] Pitch adjustment in the sound bar

Hi Guys, I just updated to 2014 and the little drop down arrow that used to appear in the top sound bar which designated/showed what chord you had dragged in has gone. The arrow allowed you to change from a major to minor chord. According to the

Movie Studio

2 answers, most recent on 7/4/2023

RE: [Solved] Overlay and Tracks?

@marcusdeman Hi, In the past when using Movie Edit Pro I was able to add an overlay on top of a video by placing it on a higher track than the video. No, you never could. It is the other way round - you put the overlay on a higher numbered track,

Samplitude

7 answers, most recent on 12/29/2024

RE: [Solved] Playback along with audio stuttering every 1-3 seconds

I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas

SOUND FORGE

3 answers, most recent on 3/25/2023

RE: [Solved] sound forge16 and 17, MP3s_x64.dll has a bug

@song-yang Hi This is a known issue with some MP3 files try the following: Click Options, Preferences, General and check the box 'Always proxy compressed formats'. HTH John EBForum Moderator

Movie Studio

2 answers, most recent on 6/26/2023

RE: [Solved] Does Video Deluxe Plus allow capture from a video capture card?

@Kiwerry Hi The capture device should be under the Analog option in the Recording source selection dialog that opens after you click the record button. If it is missing then: In Windows settings, Privacy and security, Camera and Microphone option

SOUND FORGE

4 answers, most recent on 5/31/2023

[Solved] How To Make Insert Markers Solid

Hi. Somehow I changed the default behavior of my insert markers. Originally, the insert markers were a solid orange and if I simply dragged a cursor NEAR the marker it would snap right to it. I changed something and now the lines are segmented, like

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@me_again Hi Andy. The site has been pretty much unreachable for me all day. Even now it is taking minutes to load a page. Ray.

Samplitude

10 answers, most recent on 5/4/2023

RE: [Solved] Latency - Samplitude Pro X7 Suite

@Barth_01 Hi . . . . I went back to the previous project, and in that previous project there is still the same latency . . . Have you tried copy and pasting the objects on the timeline from the higher latency project to a new project? If that

SOUND FORGE

2 answers, most recent on 10/17/2023

[Solved] SF Studio 17: Channel Converter - where did it go?!?

Hi all I have recently upgraded to SF studio 17 - but it seems much more semi pro than the other version I was on. And it has lost the really useful ability to bounce down from 2 or 3 channels to mono using the snazzy Channel Converter tool. When

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X Hi Stephen, Yes, and they probably used AI to make the replies.😁 John CB