Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@RobertR Hi Robert. Can you look at your receipt and see if it says it is an encoder or decoder? HEVC for instance requires the two separate. They are separate purchases. A decoder will only allow importing of files into a project. It will not act

Off topic

163 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get

Movie Studio

7 answers, most recent on 3/9/2024

RE: How do I cancel my subscription of movie studio?

@Lee-N The standard way is an e-mail to infoservice@magix.net. I don't think they can ignore that. Since they explicitly stated in EULA that you can send your cancellation to infoservice@magix.net and you usually have a copy of this in your e-mail

Video Pro X

2 answers, most recent on 11/11/2024

RE: tools about proDAD and NewBlue of Video Pro X16 Ultimate

@Betovalle Hi. I believe the webpage you are looking for is here. If you need to know precisely what each package contains I suggest looking them up on the manufacturers websites. I would also look at the computer processing requirements to be able

Movie Studio

16 answers, most recent on 9/5/2025

RE: Blu-ray media created playback issue. Image bounces/jitters

@calamar @Bol @johnebaker This post explains why external GPU encoding on longer occurs on Interlaced Bluray projects: https://www.magix.info/us/forum/vpx15-no-hardware-encoding-during-bd-burning--1333831/?page=2#ca1912059 As far as "minimum specs:

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

Hi @AAProds, I will be the first to admit I'm not an expert. I agree it would be good to know exactly how these filters work. In reality, K-Lite is really just a fancy zip file full of tools. Of course, if you don't know how to use them, you could

SOUND FORGE

10 answers, most recent on 1/13/2025

RE: Sound Forge 18 do not load Waves plugins

@rafael-s5034 I suggest you open a ticket with technical support. Click on the SUPPORT at the top of the page, then select your product. On the next page scroll down until you can click on Contact Support and create your ticket. Waves is notorious

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@Reyfox I don't know. There are three explanatory pages on the VPX Pro section of the website with an assortment of videos and explanations. The pages may not be intuitive to navigate or that comprehensive in their information but are

Video Easy

4 answers, most recent on 6/20/2024

RE: Jittery video

@emmrecs You may just have a poor tape; direct-to-TV sometimes does produce a leaner image. Does it look anything like these examples on my website? If so, you'll need a stabiliser of some type. Export around a minute of the jittery video and attach

ACID

8 answers, most recent on 11/28/2023

serial number and activation

I bought i license for ACID Music Studio 10, got a link from the website, downloaded and installed it, activated the serial number code, and then got a message like to continue the registration process please restart your pc, I clicked on OK then

Movie Studio

24 answers, most recent on 1/9/2024

RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14

@AAProds @johnebaker @Marc-Goder Now I can't get the website to work! That is not what I typed again. Why has it repeated my older post? Maybe I'll try to reply again tomorrow as it was a lengthy reply. Ray.

SOUND FORGE

4 answers, most recent on 5/21/2024

RE: How do I reduce the file size with Sound Forge 14 please?

You guys are rock stars, thanks. I chose the "save as" method first because it sounded simpler to a non tech like me lol! I experimented with the things in the drop down menu because there wasn't a "mono" in sound forge 14. The radio quality choice

Other products

3 answers, most recent on 9/28/2022

[Solved] Error Code 29

Hello! When starting up my Audio & Music Lab 2014 Premium I was prompted that the licensing needed to be check and clicked on "check license now." After doing so a box popped up that said "Unfortunately your license was not successfully checked.

Movie Studio

5 answers, most recent on 7/6/2024

RE: Movie Studio 2025 Ultimate suite installation issues

@David-Lewinsohn Hi David and welcome to the user to user forums. This could be a GPU related problem and as the Ryzen 9 3900 does not have it's own GPU. What is the GPU in your system? Make and model number please. Are its drivers up to date? For

SOUND FORGE

15 answers, most recent on 9/20/2025

RE: "Congested" Stereo Recording Repairable by Sound Forge?

Any way to avoid this short of buying a new version of Samplitude? Hi @gregory-battaglia, Query this and other specific issues on the Samplitude users group.There is also a SpectraLayers Pro users group on Steinberg's website moderated by

SOUND FORGE

10 answers, most recent on 12/4/2022

RE: [Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer

See this recent thread where another user was also missing the SpectraLayers Pro activation serial. To summarize, contact Magix Customer Service. Email them at: infoservice@magix.net -or- sales@magix.net. That said, I do not see anything about SLP-9

Video Pro X

3 answers, most recent on 1/3/2024

RE: Installing plug-ins

@ColinR-White Hi Colin and welcome to the user to user forums. I don't know about that specific Boris effect but you should look at the Boris website page dealing with registration problems of their products. Ray.

Movie Studio

10 answers, most recent on 4/26/2026

RE: Video Deluxe 2026

@david-again @AAProds Hi, Magix dropped the entry-level/basic version a year ago or so, it just disappeared from the list available for purchase. That was the only version that was stunted. Plus and Premium were, as far as I can recall and from what

Movie Studio

6 answers, most recent on 5/30/2025

RE: Cannot get to Activation

@Kat-Rhein Hi . . . . . I have put in my software number . . . . Does this begin with P3- followed by 6 blocks, separated by hyphens, of 5 numbers? If so you enter this as @Gid commented above If not, and you have a series of letters/numbers

Video Pro X

15 answers, most recent on 2/15/2025

New Blue Titler Pro 7 refuses to start.

It has only just started happening. Possibly after a Windows update. Also although the NewBlue Total Effect package is showing as purchased on the new blue website it is marked as not activated. There is no icon for the app in the effects

Movie Studio

2 answers, most recent on 5/29/2024

RE: MP4 Codec Needed

@Roger-Fleming Hi and welcome to the user to user forums. It should still be possible to log into your Magix account on the main website with your old email address if you can still remember it and then change your details from there. If you can't

SOUND FORGE

4 answers, most recent on 8/26/2023

RE: Unable to download product and manual

The issue was that your website gives no feedback whatsoever that the download is taking place. Welcome to the Magix Sound Forge users community @Pablo-Riviere. That is usually browser behavior. I have a 'Download Status Bar' add-on on my preferred

Movie Studio

10 answers, most recent on 11/5/2023

Where is Manual for Mercalli V6 (with Movie Studio 2024)

Hi. I just activated Mercalli V. 6, but I need the manual. Searched both here and on the Prodad/Mercalli website. Is there a link to it? Thanks.

Web Designer

5 answers, most recent on 9/26/2022

[Solved] font display issues

I had been using Xara Web Designer v17 and have had tremendous success creating and uploading my website. On Friday Sept 23 I updated my website and did two things. I copied some text from a Microsoft Word doc and pasted onto a page. There was