• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @AAProds MMS2025 runs fine when switching "the" monitor on and off. Thanks for confirming. Now I know the bug is with the Source Monitor in VPX16; not the Program Monitor.  Why, in VPX, would you want to operate without the source monitor? This is a
• Movie Studio

  7 answers, most recent on 1/4/2024

  RE: Old Video Pro 2015 ver
  @JA-Conzen Hi Thanks for the error message. Try downloading and install the Visual C++ 2008 redistributable, both versions, from here, reboot the computer and then install the program. HTH John EB
• Other products

  2 answers, most recent on 12/27/2022

  RE: [Solved] burnig problem
  @bruce-mcmillan Welcome to the Magix user to user forums. Which Magix video programs and what is the make and model of your DVD burner? What has changed on your computer since you were last able to use it to create a disc? The latest Magix Burn
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  Yes audio mixer is turned on and not muted. The video/audio tab option is checked and on in the program settings. There appears to be some error in the apple pro res video mov files when I try to import them I have no audio. If I shoot use h265 or
• Movie Studio

  51 answers, most recent on 1/30/2024

  RE: Dual Layer DVDs - atrocious luck or is just my project
  @mark-perry Hi Thanks for the information. . . . . doesn't incudes the Adjust and Split tabs only Ok Ignore Cancel . . . . Different program versions - clicking the OK button will split the project however this is not what you want as the remaining
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @SCOTT-CHAMBERLAIN In the past there were problems with hidden error messages (for example a message box if the screen resolution is too low) that needed to be closed before the program will continue. If you encountered the same problem it's
• Music Maker

  3 answers, most recent on 3/9/2024

  RE: Music Maker 2024 Premium edition KEEPS CRASHING
  @Crayyy Hi The MUMA location error usually occurs when using an external audio interface ASIO driver mismatch. If this is the case in Music Maker program settings the audio device must be set to use the external audio device's drivers not the Magix
• Movie Edit Now

  16 answers, most recent on 10/22/2024

  RE: Cannot Open Video Files Recorded With OBS In MAGIX Movie Edit Pro 14
  @Grimbles Hi. Upon closer inspection there is a difference in your files encoding on the line of your file Format profile : High@L3.1 Where mine is Format profile : High@L4.2 and looking to see if there are any other problems with that encoding I
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @Betovalle Hi Roberto, So, your request is to fix up Vegas Video Stabilization to have resampling, similar to Vegas Pro, correct? Note that many users here have Mercalli and don't use Vegas Video Stablization. @Can-Dive Hi, First off, Magix has
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Hi, @David-Robinson5527, when you reinstalled Nvidia drivers did you also check the box for performing a clean installation? I have been working with Nvidia GameReady Drivers for years and have never had any problems. Addition: on November 15, 2024
• Samplitude

  21 answers, most recent on 6/20/2024

  [Solved] Change of Vita Directory: installing Samplitude from scratch?
  I'm about to upgrade my old (and very stable) Samplitude Music Studio to the new 2023-version. But at the same time I want to get rid of having my Magix VSTinstruments (obligatory?) installed on my (near full SSD) C-disk (the well known
• Audio Cleaning Lab

  16 answers, most recent on 3/13/2025

  RE: Family History Cassette Tape Project - Tips to Begin?
  @SP. and @browj2 - Many thanks for your replies. I do indeed get the 101 error. I tried using the 32-bit version instead, but then when running Auto Cleaning and some other functions I received new error messages that I suspect were memory related.
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  Hi, thank you for your continued support. So to attempt to eliminate everything I can, I uninstalled the program, re-installed, downloaded all 'extra content', checked that HEVC was not available. I then reactivated HEVC codec, made sure it
• Photostory

  2 answers, most recent on 12/18/2023

  RE: Photostory constant crashing when opening an existing or new project
  @peter-brown3959 HI The error is occurring with a Windows component, as a first step check the Windows 11 installation following this tutorial, steps 3 to 11. Although the tutorial refers to Windows 10 it also applies to Windows 11. John EBForum
• Music Maker

  27 answers, most recent on 12/6/2023

  RE: Upgrading from Magic Maker 2021 Premium to 2024 Premium
  Windows Update notifies me that Windows is up to date as of 9:50 am this morning. I temporarily turned off my antivirus and Windows Defender firewall to install update patches, but I still got the same "File in Use" error message. I was able to
• Video Pro X

  12 answers, most recent on 10/8/2023

  RE: splash screen block error message
  @CubeAce @Ralph_S  It's important that once a drive is allocated a drive letter that it is never changed.  Ray, of course you can change drive letters, just like you can rearrange your folders eg move a project folder to a different drive. You just
• Movie Studio

  7 answers, most recent on 9/25/2024

  [Solved] Error-24 Magix movie studeo 2023 paid version. please help
  Greetings, I used the free trial for 2 days and it worked great, I could add files trim clips, and use effects to fix videoall except I could not burn a short 3-minute clip to a DVD burner.  Paid for the full version and went to the Magix site and
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  @spuddy13 Hi Brian The ucrtbase.dll mentioned in the error message is a Microsoft C++ component, on my laptop.   Check the following, in the order given, testing the export after each step: If there is a transition or effect on a clip at the point
• Movie Studio

  18 answers, most recent on 3/19/2024

  RE: Insufficient memory to play the finished project video.
  @Betovalle Hi, Looking at your early images, the out of memory error indicates that it is for the Logitech headset. That is strange. Try going to Program Settings (shortcut Y), Playback tab. I presume that the Wave driver is selected. Try changing
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP.Today I installed MM 2026 Premium again to see if it works. It did not at all.Still haven't heard back from Magix; no surprise here.Here is the complete troubleshooting summarised: This is the complete and detailed technical dossier documenting
• Xara Designer Pro

  7 answers, most recent on 8/4/2023

  RE: Help, xara web designer pro no longer saves.
  @Jon-Cawdron Hi . . . . Every time i try and save I'm getting error (unknown error 22) . . . . This would suggest that the program is being blocked either by the destination drive/folder being missing or full. Which drive and folder is the program
• Music Maker

  10 answers, most recent on 9/12/2023

  RE: crashes
  ok i have music maker 24 plus .version 32.0.2.11 the error codes are Internal DSP error :effect "tempo-Pitch/Resample" will be ignored and also Lock not passed during loading Effid:150 this happened when i wanted to load a project up or trying like
• Movie Edit Now

  16 answers, most recent on 10/22/2024

  RE: Cannot Open Video Files Recorded With OBS In MAGIX Movie Edit Pro 14
  @Grimbles Hi . . . . how would I find out what the bit version of MEP 2014 is? When I look at it in the task manager, I do see 32-bit next to MAGIX Movie Edit Pro 14 in parenthesis . . . . To find the version number of the program, from the Task
• Movie Studio

  13 answers, most recent on 8/24/2024

  RE: Movie Studio Freeze constantly
  @Jiri-Veverka Hi . . . . And please don't ask me stupid questions like which CPU, Video memory, which movie etc. . . . . Not doing so, and getting the information requested, means we cannot help you resolve the issue you are having. The issue is in