• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• Music Maker

  35 answers, most recent on 11/7/2023

  RE: Music Maker update 32.0.2.11
  Hello everyone, I have a question. Does anyone have a problem with the BPM of the project? I set the settings to automatically change the BPM of the added file. Everything seems to work, but in many cases, adding third-party "loops" changes the BPM
• Movie Studio

  One answer, on 10/31/2023

  Error que me cierra el programa
  The deluxe video 15 Plus, Version 8.0.0.62 (C1), I get the message “Error in the memory allocation request, there may be no available memory left or an internal error has occurred.” After repeatedly accepting, I get the following red box with these
• Movie Studio

  18 answers, most recent on 3/19/2024

  RE: Insufficient memory to play the finished project video.
  @Betovalle Hi, Looking at your early images, the out of memory error indicates that it is for the Logitech headset. That is strange. Try going to Program Settings (shortcut Y), Playback tab. I presume that the Wave driver is selected. Try changing
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive
• Movie Studio

  No answers, created on 6/22/2023

  error code
  I Can no longer access the program Magix movie studios 2023 because I now get an error code when I try starting the program. Error in module "Transitions.ofx" (load address:.......) to address .........(Exception ........"Access_Violation") and
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  Sound Forge
  I've installed a brand new sealed copy of Sound Forge 8. When I enter the number on the first page of the manual as instructed, I get an error saying it's not a valid number. I am legally blind and have used this program for years, It's easiest for
• Music Maker

  One answer, on 1/8/2024

  Activation on New Email
  I have recently decided to start using Magix Music Maker Live 2016 again after years of not using it. Last time I used the software was on Windows 7. Anyway, I have downloaded the program on a new device and tried to register the software with my
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  @JJJJ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  I have same email. Maybe I have typing error in email in first registration? I just install program and give serial number and mail. Then test that it works. Now I need to use it with new computer 😞
• ACID

  6 answers, most recent on 11/25/2023

  RE: installation error for acid pro 11
  HiI have have downloaded the acid pro 11 file... acidpro11_dlm_jd9emv to my windows 10 laptop.When i click to install it comes up with an Magix manager error message.... abort/retry/ignore.See picture attached.Other programs have installed from
• SOUND FORGE

  19 answers, most recent on 2/22/2024

  RE: Soundforge 17 Trial just won't launch. Windows 10.
  @Ludwig-Bouwer Yes, I think there are VST scan server exe files in the Sound Forge folder. Simply move them temporarily to another location. You should only get an error message and then the program should start. Does this help? If SF14 works fine,
• Samplitude

  21 answers, most recent on 6/20/2024

  [Solved] Change of Vita Directory: installing Samplitude from scratch?
  I'm about to upgrade my old (and very stable) Samplitude Music Studio to the new 2023-version. But at the same time I want to get rid of having my Magix VSTinstruments (obligatory?) installed on my (near full SSD) C-disk (the well known
• Movie Studio

  40 answers, most recent on 11/24/2023

  RE: Movie Studio 2024 Choppy/Laggy MP4 playback/preview
  @CubeAce, @Videditor01 Hi Ray I have eventually been able to reproduce that error message, MxVfxLUTCamera.vsx does not exist in MMS 2024 and appears to be not necessary. The file MxVfxLUT_x64.dll, on removal triggers the error message regarding the
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @AAProds MMS2025 runs fine when switching "the" monitor on and off. Thanks for confirming. Now I know the bug is with the Source Monitor in VPX16; not the Program Monitor.  Why, in VPX, would you want to operate without the source monitor? This is a
• Music Maker

  One answer, on 12/4/2023

  Error -24
  Hi. I recently had to refresh my computer. When I reinstalled my Magix Music Maker Live program, which I had been running on that computer already for several years, it won’t allow me to activate it because it says the serial number is already
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @Betovalle Hi Roberto, So, your request is to fix up Vegas Video Stabilization to have resampling, similar to Vegas Pro, correct? Note that many users here have Mercalli and don't use Vegas Video Stablization. @Can-Dive Hi, First off, Magix has
• Video Pro X

  32 answers, most recent on 12/5/2023

  RE: Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  @JussiK Hi. Thanks for the additional info. As far as I can tell there is nothing wrong with the video file itself but will ask @johnebaker to check as he has more experience than me with looking at 10 bit log files. There is the QuickTime tag in
• Movie Edit Now

  16 answers, most recent on 10/22/2024

  RE: Cannot Open Video Files Recorded With OBS In MAGIX Movie Edit Pro 14
  @Grimbles Hi. Upon closer inspection there is a difference in your files encoding on the line of your file Format profile : High@L3.1 Where mine is Format profile : High@L4.2 and looking to see if there are any other problems with that encoding I
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  @martin-k9847 I just need a serial key. How do I get one That question was answered much earlier in this thread: you need to buy the new version of the program. Sorry, there is no alternative! BTW, I don't believe either @johnebaker or I were
• Rescue Your Videotapes!

  14 answers, most recent on 9/17/2023

  Magix Video Saver no image in the program
  Hello. I purchased the Magix Video Saver kit. I installed it from the disc according to the instructions and activated it. However, I have a problem because there is no image or sound in the program. I have given permissions to the camera and
• Video Pro X

  3 answers, most recent on 7/24/2023

  New X15 now not working aftew a day of use.
  Hi. Downlowded new X15 and installed it. Used it 3 or 4 times. Next day the intro picture "Magix X15 ...." came as usual, but froze. Restarted, and it still froze - every tine. Reinstalled the program, and the same happened again and again. A box
• SOUND FORGE

  18 answers, most recent on 4/14/2024

  RE: Izotope RX 10
  Hello all, I've been trying to use Rx 10 elements with sound forge audio 16 for about a month, uninstall reinstall, nothing works. I have izotope portal installed and ALL programs authorized. When I go to preferences, add path, izotope, I keep
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Hi, @David-Robinson5527, when you reinstalled Nvidia drivers did you also check the box for performing a clean installation? I have been working with Nvidia GameReady Drivers for years and have never had any problems. Addition: on November 15, 2024