• Movie Studio

  3 answers, most recent on 1/14/2024

  RE: [Solved] Changing the play time in story board mode
  @Ravi-Shankar Hi . . . .  If I move the duration slider down from 6 seconds, the next one might be 5.23 seconds and the one after that 5.03 seconds . . . . The durations units are measured in minutes:seconds:frames usually abbreviated to mm:ss:ff so
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox, @PATIENT-X, @ericlnz Hi Tony, Stephen, Eric The system requirement options for VDL, VPX etc are now available on the Magix website. John EB
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
• Music Maker

  5 answers, most recent on 4/10/2023

  [Solved] [SOLVED] I don't understand how to redeem my credit?
  Hi, so I recently got music maker through the humble bundle, and when i activated my account it said I had credit to redeem items for free. Which sounded great- but whenever I open the menu it seems to only be a discount, and not a free redeemal?
• Movie Studio

  6 answers, most recent on 2/6/2023

  RE: [Solved] Looking for Dark Clouds.MOV
  @StarGazerBob Hi, I checked back to 2016, nothing. I don't think it would have come from Magix as they use mxv and mp4 files, not mov. John CB
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: [Solved] An Error occured during Export
  @fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @set Hi Your very welcome and all the best to you in your new adventures. Stephen 😉 Forum Moderator
• Movie Studio

  3 answers, most recent on 11/28/2025

  Hi I am new to Magix
  I still have a lot to learn from you
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, I just tried rebooting with 2 monitors, no change. Rebooting with 1 monitor, no change. John CB
• Video Pro X

  4 answers, most recent on 2/20/2023

  RE: [Solved] Chroma Key Issue
  @Liam-Roberts Hi, Green only works if the image is truly green. Your image should work, but try using Color instead and highlight the area of the colour that you want to make transparent. Then make adjustments with the controls. John CB
• Movie Studio

  6 answers, most recent on 7/20/2023

  RE: [Solved] MEP2016 Plus - Using SD Cards
  @emmrecs, @CarpentersMate Hi Jeff, Mike In my experience there should be no need to join the files prior to import. I had no problem with this on my old Sony camera - it recorded to an internal HDD formatted FAT32 - at FullHD 25 fps the max file
• Photostory

  19 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi What happens if you run Photostory (PS), both versions, in Administrator mode - right click the shortcut to select this option, each time to run PS John EB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @emmrecs Hi Jeff Users of the forum can see and click the active link, however there is no option to 'Write a message'. John EB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeilHi Magix did not take your money?Walmart did, so you will need to contact them who you paid for said item. Stephen Forum Moderator
• Video Pro X

  3 answers, most recent on 2/1/2023

  RE: [Solved] Problems with Move Templates
  @Antoine-BBTV Hi Try applying the shake/move effect first, then Chromakey, the reverse order does remove the Chromakey, I would suggest you create a bug report John EBForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. Hi John, Jeff Thats why I have been tagging Tom on behalf of the users. Stephen Forum Moderator
• Movie Studio

  4 answers, most recent on 12/6/2023

  RE: [Solved] The Proper Method Of Deleting Project Files
  @CarpentersMate Hi Mike. I don't think it matters as long as the program allows you to. Sometimes some files can't be deleted in the program because the program tells you they are in use. In which case be careful but personally I have, and do
• Movie Studio

  6 answers, most recent on 3/7/2023

  RE: [Solved] How to loop video and audio in Movie Studio 2023?
  @Tjens Hi. Trim the audio object to length. Right click the object and select copy object and then place cursor where you want the next object to be and select paste. Keep selecting paste to keep adding the audio. Make sure the track header is
• Music Maker

  4 answers, most recent on 2/18/2023

  RE: [Solved] latest update of Music maker causing sound issues
  @daveabove Hi, I often have some static as well in MMM2023. Go to Program Settings, Audio/MIDI tab, Audio buffer and change the Buffer number to 6. Works for me, but, annoyingly, the program doesn't remember the setting. John CB
• Movie Studio

  One answer, on 11/26/2025

  RE: Neat Video update to 6.0.9
  @me_again Hi Andy, Thanks for the heads-up! Jeff
• Movie Studio

  2 answers, most recent on 3/22/2023

  RE: [Solved] Purple hue on picture
  @tiroka03 HI This sounds like you have accidentally turned on Anaglyph (3D) view, using the keyboard shortcut Ctrl + . (full stop / period key) Click the 'hamburger' icon top left of the Preview monitor and select Standard (2D). The keyboard
• Movie Studio

  11 answers, most recent on 4/11/2025

  RE: [Solved] Extending or shortening the entire project
  @Andrzej-Marcinkiewicz Hi, That is a rather unorthodox requirement, something most users would never do or have to do. Your change from 54m to 50m is 8%. This does have a noticeable impact on the audio, but not too much. Me, to avoid unwanted
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Hi SP. I bought the software directly from Magix yesterday and recieved links directly from Magix also.
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas