• Movie Studio

  3 answers, most recent on 3/31/2024

  RE: error during export
  @PeterB-Andersen Hi We need more information: Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full. I would suggest you put this information
• Movie Studio

  4 answers, most recent on 11/8/2023

  RE: Movie Edit Pro 2021
  @Mike3914 Hi From the error message the faulting module nvopencl64.dll would suggest that the issue is with Nvidia GPU drivers - are they up to date? What is the specification of your computer system including Windows version and program version,
• Movie Studio

  38 answers, most recent on 12/25/2023

  RE: Problem with Movie Studio Edit 2024 Platinum
  @Robert-Doherty Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and
• Movie Studio

  13 answers, most recent on 8/24/2024

  RE: Movie Studio Freeze constantly
  @Jiri-Veverka Hi . . . . And please don't ask me stupid questions like which CPU, Video memory, which movie etc. . . . . Not doing so, and getting the information requested, means we cannot help you resolve the issue you are having. The issue is in
• Movie Studio

  51 answers, most recent on 1/30/2024

  RE: Dual Layer DVDs - atrocious luck or is just my project
  @mark-perry The latest release of Win 10 is 22H2 but I see that 21H1 is "pending download" so not actually installed; you are actually two full build-releases behind, at least. I think, as a first step you should fully update your OS. As to those
• Photostory

  9 answers, most recent on 12/29/2023

  RE: Travel Maps version 5.0.0.500 crashes
  @andrew-foxon Hi I have tried several images jpg and png with TM 5.0.0.500 and have no issue, I am on Windows 11. . . . . The PC is the same, the version of Windows is the same and the graphics card is the same. . . . What are the PC and laptop
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  @KBL Hi Thanks for the information. The Preview monitor 'Lightning' icon needing to be turned on reduces the load on the PC by reducing the rendered video resolution and frame-rate for playback of the timeline in the program, it does not affect the
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  @rbritz1970 Hi The most likely problem is the source videos are encoded with a variable framerate. Download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and
• Audio Cleaning Lab

  17 answers, most recent on 11/9/2023

  RE: Monorecording with Roland Rubix 22 and Soundforge Audio Cleaning Lab 4
  @browj2 Hi John, I would assume that a keyboard only has a mono line out and that is why you are not getting stereo. The vast majority of keyboards have "stereo" outputs, often in the configuration you list (L/R or MONO L only); the degree to which
• Movie Studio

  2 answers, most recent on 5/24/2024

  RE: MAGIX Movie Studio 2024 suite problem with( x3D) static cannot be read
  @elvis-t5033 Hi This is a Windows issue, possibly a failed update, do the following: Check for any failed updates in Windows settings, Windows update, Update history for any failed update.  Check your system for malware - I use Malwarebytes, the
• Movie Studio

  4 answers, most recent on 1/1/2024

  RE: Exporting
  @nmartens Hi . . . . Oh, and if you tell me these are not issues with Movie Studio 2024  . . . . The export progress bar / display works fine in 2024 on my PC and laptop systems - specs are in my signature. However for your issue with MEP 2013 we
• Movie Studio

  87 answers, most recent on 4/27/2023

  RE: Video replay speed faster than original loaded video
  @hwinter2 Hi . . . . video was filmed with a Photo/Video Camera  . . . . What make/model? Can we have the MediaInfo data and you computer specifications and the settings for Import, Processing and Export in the programs settings, Device options tab,
• Music Maker

  8 answers, most recent on 5/22/2023

  RE: Music Makers built-in asio no longer appears after a fresh install
  @Jack-Kerr Hi . . . . to ensure my Audio interface was a connected . . . . I see from your images that you have Voicemeeter Virtual ASIO installed - is this the 'Audio interface' you are trying to connect to? If not what is the make/model of the
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  @JJJJ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card
• Video Pro X

  34 answers, most recent on 2/18/2024

  RE: NVIDIA 4070 issues on most basic video editing work
  @MME007 Hi Marc. I've never had the chance to use a Sony camera but it is impossible to set the exposure time on my cameras to exceed the frame speed of a video. Well I can, but then get I a warning that video recording is not taking place when I
• ACID

  2 answers, most recent on 1/30/2023

  ACID Pro 10 compatibility with Tascam Model 12
  Hi - Wanting to get a Tascam Model 12 controller but wanted to check if it will sync with ACID Pro 10 for basic control functions?? If it doesn't, what does anyone suggest for syncing up as a mixer/controller/interface?
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham, here are my notes on cleaning. I completed the project in 2017. Initially I used a Sony cleaning tape which was good for digital recordings but as I subsequently learned, not so good for analog 8 mm or Hi8. This is probably due to digital
• Video Pro X

  46 answers, most recent on 1/16/2024

  RE: VPX15, no hardware encoding during BD burning
  @Willem-vdfdeJong Hi . . . . I feel like this bit of information borders on false advertising then . . . . Technically the specs are correct for the majority of exporting, ie: h.264/AVC and HEVC exporting to Progressive video. It is Blu-Ray disc
• Movie Studio

  8 answers, most recent on 10/25/2023

  RE: Can not install Movie Studio. File corrupted and unreadable?
  @mpike Hi This is most likely your Antivirus/Firewall program blocking the Download Manager which actually downloads and runs the main program installer. Try disabling the Protected folder/Real time protection feature of the AV/Firewall. If that
• Movie Studio

  6 answers, most recent on 6/26/2024

  RE: Edit/playback screen lags / freezes during playback
  @Bill-the-repair-guy Hi We need more information on your PC setup and the video formats you are working with - your computer system including Windows version and program version, see this topic for what is required and, if one is installed, any 3rd
• Photostory

  8 answers, most recent on 8/25/2023

  RE: Photostory not opening properly (photo explorer)
  @RebeccaC Hi . . . . i7-4770K . . . . Assuming the Intel i7-4770K drivers are up to date then the issue is likely to be a result of Intel disabling a security vulnerability in the 4770K integrated HD4600 graphics - see this Intel article and fix. Do
• Movie Studio

  87 answers, most recent on 4/27/2023

  RE: Video replay speed faster than original loaded video
  So installing QT with MMS 2023 has no impact on the video speed as I can confirm, I have tried that. I also had sent John an Email reply regarding the camera used, although inconclusive what model was used, it was definitely a Canon product. If a
• Music Maker

  10 answers, most recent on 9/12/2023

  RE: crashes
  @Shaggy-Carter I don't know enough to help you, but you can help others help you by providing more info:- what version of MusicMaker (eg: 32.0.2.11)?- pitch and timeshift what?- what "drums"?- other problems?- does this happen with a particular
• Video Easy

  7 answers, most recent on 9/10/2023

  RE: Converting Sony DV videos to laptop windows
  @clarisse-s Hi Depending on the camera model, you should have a cable with a 3.5mm 4 pole jack like this with the 3 RCA connectors on the other end - as in second image OR an i-Link to RCA, and S-video connector, if present. If so then either of