• ACID

  One answer, on 9/25/2024

  RE: I need to get my keygen
  @DeejayBen Visit Magix.com, login with your Sony customer account e-mail and password and download the registered Acid installer from your products. The old Sony license serves are no longer online.
• Movie Studio

  2 answers, most recent on 10/7/2025

  RE: License Expired
  @Tom-Scharosch Welcome to the Magix user to user forums, so there are no Magix staff here, only fellow-users! Why not download and install the Trial of Video Deluxe 2026, since it is the most recent upgrade to your version of Movie Studio. You will
• Movie Studio

  2 answers, most recent on 10/19/2024

  RE: Different computer, deleted old – “reached devices limit”
  @Chuck-mice-ter You go to Magix.com and login into your customer account. Then simply navigate to 'My Products' and open the details of your registered version of Vegas. There you can free up the installation from your old computers.
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  @RONALD-BRIDGMAN6378 You can simply change your e-mail address and password in your customer account at Magix.com.
• Music Maker

  One answer, on 4/27/2024

  Help! I have no idea what these errors are :(
  I receive the below errors every time I start up Music Maker 32. I have a soundpool subscription and It's causing my soundpools to not load correctly: ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied:
• Video Pro X

  5 answers, most recent on 3/20/2025

  RE: [Closed] Vegas Pro 21.0 is asking me to activate and register again
  @Former user Sometimes it helps if you first deactivate your installation in your customer account at Magix.com and then activate the software again. I can't deactivate what isn't there though. I go to my Magix account > My products, and don't
• SOUND FORGE

  2 answers, most recent on 12/8/2024

  RE: Registering New / Multipple PCs
  @Robert-ODonnell You should be able to login at Magix.com with your old Sony login credentials. Then you can look under 'My Products' for your Sound Forge 10 installer and seats. Usually, there should be two seats available. You can also disable
• SOUND FORGE

  One answer, on 8/7/2023

  RE: [Solved] Need to get serial number
  @Pauly13 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  One answer, on 6/19/2024

  RE: new 2025 ultimate, is it worth the extra money?
  @Thomas-McCourt Hi, hard to answer that, the main Magix program will be essentially the same with all Platinum, Suite & Ultimate, the comparison can be found here
• Movie Studio

  One answer, on 2/7/2025

  DVD Media/Disks
  This post is not strictly concerning an issue with the program itself. Given Magix is one of the few DVD Authoring and burning programs on the market, I thought those of you who are burners may be interested in this post concerning good quality DVD
• Music Maker

  3 answers, most recent on 8/13/2024

  RE: Restore purchases
  @cayden-brown You can download all Soundpools at Producerplanet.com. Simply login with your Magix customer e-mail and password and look under 'My Products'. In case you downloaded the 2025 demo version, this version no longer has a Free Edition, so
• SOUND FORGE

  One answer, on 3/13/2025

  RE: REINSTALAÇÃO
  Reinstalling Sound Forge on a PC that has been formatted. How can I proceed, because the serial number was previously used? @caju-cashew Welcome to the Magix users forums. Go to this page, https://www.magix.com/us/support/my-service-center/, log in
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Wow. I've had a reply from Magix. Read into it what you will. "The error message says that you should send the report to our colleagues at Neat Video. Have you already contacted Neat Video support? What did they say?->
• Samplitude

  One answer, on 8/28/2024

  RE: On how many computers can I install Samplitude Music Studio 14?
  Dear customer, you can activate the license on two computer. You can manage and free these two slots in the MAGIX Service Center. https://www.magix.com/us/support/my-service-center/ With kind regards You Pro Audio Team
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• SOUND FORGE

  5 answers, most recent on 6/11/2024

  RE: Atualizar?
  @Braz-Souza Se você atualizar para a versão mais recente, o preço será de US$ 199 para o Sound Forge Pro e US$ 299 para o Sound Forge Pro Suite.  Para Humble Bundle, confira https://www.humblebundle.com/software e para Fanatical
• SOUND FORGE

  2 answers, most recent on 4/24/2025

  RE: Sound Forge 7.0
  @Dennis-Garcia Visit Magix.com and use your old Sony login credentials (e-mail and password) to access your user account. There you should be able to download the installer. If this doesn't work you could get an external USB disk drive. I think they
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  Well, that's anwered that then. https://www.magix.com/gb/video-editing/movie-studio/new-features/#c1868500 AndyW ps - I know i'm retired and have time on my hands, but how many security reCapturs am I supposed to go through to log onto the forum?
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Here is the FAQ at the bottom of the email I received from Boris FX. Sorry @SP. you beat me to it! The link for Magix.info and the new Samplitude Forum.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• Sequoia

  2 answers, most recent on 2/18/2025

  RE: Sound/Asio issues
  @Angel-Face Welcome to the Magix user to user forums. Unfortunately, I believe there are very few, if any, users of Sequoia who visit and post here so can I suggest you register at and repost your question to the dedicated Samplitude Pro/Sequoia
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at