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@annie-g Welcome to the Magix user to user forums. I'm sorry the program is apparently not opening properly for you but, without a lot more information from you it is going to be almost impossible for any poster here to help. Please start by telling

Other products

2 answers, most recent on 3/27/2025

RE: Installing Independence Pro on M1 Mac

@herchster Hi. . . . . install Independence Pro on my M1 Macbook Pro several times without success. I have installed Rosetta . . . Depending on the version of Independence you have:- The older macOS Independence was capable of running on macOS upto

Photostory

4 answers, most recent on 2/9/2024

RE: I want do download Photostory Deluxe 2014

Here are my specs (I've added them to my signature now): Computer specs:CPU: Intel Core i9-13900FRAM: 64GB DDR5GPU: EVGA NVIDIA GeForce RTX 3070 8GBPSU: Corsair RM1000x 1000WSystem HD: Samsung 990 PRO 1TB NVMe 4th GenOS: Windows 11 Pro

Movie Studio

16 answers, most recent on 8/12/2024

RE: Insanely stupid question - Graphic overlay

@Richard-DeVito Hi Richard. Normally I would say 16GB of ram should be sufficient but because of the lack of a usable GPU and you are basically relying on the software and your CPU to perform alone, I'm not sure. I would suggest opening Task Manager

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

update: system is: Windows Info:Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHzInstalled RAM 8.00 GB (7.88 GB usable)Storage 3.64 TB HDD ST4000DM004-2U9104, 932 GB SSD CT1000MX500SSD1, 3.64 TB HDD

Video Pro X

10 answers, most recent on 12/5/2025

RE: Video Pro X 11 Crashes Every 5 Minutes

@johnebaker VPX 11 is old software and, due to its lack of modern GPU support and the PC not having an Intel CPU with integrated HD520 or better iGPU, should be considered obsolete with respect to modern GPU's such as the RTX 2060 which could lead

Movie Studio

3 answers, most recent on 3/31/2024

error during export

Hi I get an error when I export "Code:Chek FrameForColorFormat() ". Tried with different formats, doesn't always come at the same time on my video Movie Studio 2024 Platinum Ver. 23.0.1.192(UDP3) Windows computer with:- Windows 10 Pro, 64-Bit-

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

@m2005 That solution was suggested (by me) in the first reply to this thread but it's great to see a Magix employee participating here!! @GeeGee I understand what you say about Win 10; the whole situation is very unclear and M$ seems to be doing not

ACID

One answer, on 10/27/2024

Error message trying to update Acid Music Studio 11

Each time I try to update Acid 11.0.10 (build 21) an error message pos up. Error: -2147163967 occurred during installationError: Failed to install Microsoft Visual C++ redistributable (x64) What is going on? Processor Intel(R) Core(TM) i3-2100

Samplitude

3 answers, most recent on 1/3/2024

RE: DSP issues after updating Samp ProX7

@aglith Limit the number of CPU cores in the Samplitude system settings and in the Kontakt settings. Try a lower number like 4-6 cores (looks like you already did that?) It can also be caused by graphics card drivers. Some users reported problems

Video Pro X

14 answers, most recent on 1/6/2025

RE: Bluray Burner Problems and Multi-Language Bug in VPX16

@browj2 Hi John . . . . VPX, has the multiple languages bug been resolved or is it just me? . . . . It has not been resolved, I get the same, the error log shows the following - using Image recorder: 2024/12/15 21:49:56 [INFO] [DiscMaker]:

Music Maker

7 answers, most recent on 9/28/2025

RE: MM2026 34.0.0.6 VST instruments causing severe audio problems

Un par de cosas que añadir... Tanto la CPU como la tarjeta gráfica parecen tener unos 10 años. No digo que esa sea la raíz del problema, pero probablemente no ayude. Los VST suelen requerir mucho procesamiento y Music Maker nunca ha sido realmente

Movie Studio

30 answers, most recent on 7/4/2024

RE: My video is freezing when I try to export it. (MP4)

@Tony-Rapisarda 👍 Different videos, effects, transitions can make the GPU or CPU get used more one than the other but if your CPU is running at 95% then that could cause over heating, again I'm not the one to advise on that. Media is any kind of

Music Maker

3 answers, most recent on 11/10/2023

Help with crashes

i only have 16gb of ram so it keeps crashing. Is there some quality settings i could turn down etc also interesed to make it use less cpu. magic maker 2024

Movie Studio

9 answers, most recent on 1/6/2025

RE: Videos from GoPro 12 is Freezing in video preview

In the program settings, File/ Settings/ Program, open the Device options tab and see if the Radeon Graphics card has been selected for the Import, Processing and Export settings. If they have try setting them all to CPU and see if the file runs

Movie Studio

18 answers, most recent on 3/19/2024

RE: Insufficient memory to play the finished project video.

Hi, (1) No effect!(2) nothing extra, just videos and images distributed in 6 tracks only totaling 32 minutes (in another test 30 minutes, but it doesn't make any difference).(3) configured everything (import,process,export) for CPU " The big problem

Music Maker

One answer, on 2/25/2025

exporting to mp3/mixdown

Wondering if someone can help me with music maker premium 2025, It was working with no problem before but now when I wanted to export my tracks to mp3, for some reason it just freezes! It's driving me crazy, trying to find a work around, I've even

Music Maker

2 answers, most recent on 1/17/2023

[Solved] Loop information tab seems to be messed up

After by default the Loop tab was migrated to the right side of the program, the loop informations seem to be bugged, name only showing about 4 characters and in general everything being a fixed size. In the video below you can see that I can enable

Movie Studio

13 answers, most recent on 8/24/2024

RE: Movie Studio Freeze constantly

Hi, my CPU is Intel i7 12tg Gen i7-12700KF 3.6Ghz, i'm uploading only some whatsapp videos, mp4 mostly, I already updated all the drivers, my sutiation now is my video is ready, but I can't export because again the software is freezing.... just as a

Movie Studio

3 answers, most recent on 1/4/2023

[Solved] Importing to 2023 Movie Studio - video is black screen - audio works

Long time user of MEP just upgraded to 2023 Movie Studio a few days ago. When importing video files (mp4, MOV) they appear black. Audio is fine. Please see screenshot below. Specs for my computer and version in the signature below. I've seen other

Movie Studio

8 answers, most recent on 6/6/2024

RE: [Closed] Imported videos have sound but all frames are black

@Zoran-Rukavina Hi Thanks for that. . . . . changed processing from CPU to the integrated video chip. It cut processing time in half . . . . The integrated HD4600 can provide some hardware acceleration, contrary to normal advice, do not update the

Video Pro X

34 answers, most recent on 2/18/2024

RE: NVIDIA 4070 issues on most basic video editing work

@AAProds "That may not work because Magix is interpreting the file incorrectly, and so the export will probably be messed up too." Yes and no.... Magix can export my video at the condition I follow one or another workaround to cope with the issue. I

Movie Studio

3 answers, most recent on 10/21/2023

[Solved] Downloaded file does not install on 2nd laptop

Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message: A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean. Please help. I am trying to install MAGIX Movie

Movie Studio

One answer, on 7/19/2024

RE: Software Won't Install

@RICHARD-DAMICO Hi Please do not duplicate post on the same issue, I have closed your other post as you have provided more information here. Respond in this topic for this issue, do not create a new post each time. We need more information: Did you