• Audio Cleaning Lab

  One answer, on 2/2/2024

  RE: [Solved] New Projects Folder
  I found a solution. I edited the install.cfg file in the root folder of the application. There was a reference to this: UserDataPath=%USERPROFILE%\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I changed it to UserDataPath=F:\Magix
• SOUND FORGE

  3 answers, most recent on 7/29/2023

  RE: [Solved] How to activate on multiple laptops - soundforge 365
  @TheRealOdysseas “365” versions of Magix software can only ever be activated on one computer. So, if you do want to be able to use your software on another machine a second licence is required, sorry! You could always try emailing
• SOUND FORGE

  One answer, on 8/7/2023

  RE: [Solved] Need to get serial number
  @Pauly13 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Also, the MAGIX Service Center website - https://www.magix.com/de/support/mein-service-center/ - is in German, which I don't understand. (Very frustrated to not be able to use a program I have purchased!)
• SOUND FORGE

  5 answers, most recent on 10/25/2023

  [Solved] Sound Forge pro 11 Crashes
  Every time I try to load an audio file the program crashes. I have reinstalled it multiple times. I get the following error message. Problem Description   Application Name:    Sound Forge Pro   Application Version: Version 11.0 (Build 345) 
• Other products

  One answer, on 4/25/2026

  Cannot install the Magix PC Check&Tuning 2026 - License Key is Missin
  I purchase the Magix PC Check & Tuning 2026 but I until now I have not received my License Key. I need the License Key to install the software. Kindly, send it now. Thank you. Order# Obfuscated by ModeratorMXC Serial#
• Samplitude

  One answer, on 4/4/2024

  [Solved] Does Pro X1 support ARA plug-in format for Spectral Layers Pro?
  Once I confirm here https://forums.steinberg.net/c/spectralayers/12 that Spectral Layers Pro (SLP) plug-in can repair my mono and stereo files, I would like to use it with Samplitude. Long ago I was gifted Pro X1, which I've enjoyed using primarily
• Video Pro X

  One answer, on 4/19/2026

  Activation confirmations
  Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  Reply to SP, This was from CHAT GPT.   🎛️ MAGIX owns Acid Pro and Vegas Pro In May 2016, MAGIX Software GmbH acquired the majority of Sony Creative Software’s product lines—including ACID Pro, Sound Forge, and VEGAS Pro. So MAGIX became the rightful
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Per-Schei @Tom_Sp Hi If you paid for Magix products using PayPal, well there has been issues when buyers purchased through PayPal said information was not processed to Magix to provide said links. You will need to contact PayPal to have your issue
• Music Maker

  3 answers, most recent on 7/23/2024

  RE: [Solved] change the BPM mid track not working 2024 version and 2025.
  @Jezus-Is-GOD I hope that you didn't delete the program but that you uninstalled it, otherwise you have made a big mess for yourself. MMM2025 - Effects are now under Effects Rack. Click on the FX button in the top menu. You get Track and Object.
• Movie Studio

  3 answers, most recent on 1/29/2024

  RE: [Solved] Silent audio plays before looping
  @Doug-Burck Doug, if the audio is "hanging over" the end of your video object, then Magix will export to the end of the audio object, even though there is no video. To neatly finish the audio at the same time as the video, simply drag the right end
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @browj2 You said "Stephen, the pessimist in me would say that your communication with Magix came from AI. My communications with Magix are through private messages to management? Stephen Forum Moderator
• Movie Studio

  4 answers, most recent on 7/17/2025

  RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes
  @DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Magix is massively downsizing. They have sold Sound Forge to Boris FX, which already released a new version Sound Forge 2026. Of course, Magix is technically still responsible that you can activate Sound Forge 18. But, you cannot do much
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com.
• Music Maker

  2 answers, most recent on 12/20/2025

  RE: Soundpools
  I had no idea that Magix tanked/folded and went bankrupt financially, and the company/business in parts got sold off ; wow this is so sad news, I have used Magix Music Maker for 20 plus years :( At start of year 2025, I saw lots of Magix Music Maker
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Other products

  2 answers, most recent on 4/26/2026

  RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.
  @DBMR If you purchased Vegas Pro 23 in 2026, you should receive a free upgrade to Vegas Pro 2026 from Boris FX. Simply submit a support request to Boris FX and ask them. I think, Magix should be able to easily provide you with a serial number for
• Music Maker

  2 answers, most recent on 2/6/2024

  [Solved] Pitch Bend / Guitar Slide Effect for MIDI Notes
  I'm using the latest version of Magix Music Maker. When I listen to the store demos of certain VSTi instruments, like the "Dobro" and the "Folk Instruments", I can hear that they have a pitch bend effect on several notes. This is something I would
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi Please do not duplicate post the same comment in different topics. I have removed your comment from the other topic. @browj2 has suggested an alternative solution above which is more accurate and less time consuming then cutting on
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: [Closed] Computer IDD
  @stephen-s4481 Welcome to the Magix users forums, there are no Magix staff here, sorry. Exactly which version of Movie Studio do you have? JeffForum Moderator